RAIN 5G account issues

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PAYBACK

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Have been client since November and have had debt order since day one with no issues. Get email now saying I missed payment. Anyone else get this recently?
 
I got an odd email saying they debited me the wrong amount - so there was the debit amount then a reversal.. not sure whats going on because there wasn't another amount that went off
 
PAYBACK said:
Have been client since November and have had debt order since day one with no issues. Get email now saying I missed payment. Anyone else get this recently?
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Mine also never went off , I logged in and paid it.
 
PAYBACK said:
Seems to be FNB issue I'm told.


Go into your dashboard. Pop up should come up prompting you to pay.
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No popup appeared on my dashboard :-| have DMed rain on here to see if they can help. Thanks tho

Edit: Got contacted by rain rep here and the process was explained - all clear my end
 
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Do anybody else have this account suspended due to non payment today .
I pay with Debit order for the last 6 months , they have not even tried to take the debit. No transaction on my account for RAIN in the last 3 days
 
rain_mobile said:
Hi, please DM me your email addresses used to sign up with rain, so that I can check your accounts.
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Hi, the Rain dashboard has issues. Can't pay arrears. And I'm offline now.
This is on Rain 4G mobile.RainPaymentIssue.PNG
 
@rain_mobile My debit order also didn't go off. If I do a manual payment, is it going to bite me in the ass with a double payment via the debit order going off later?

EDIT: Paid and will see. Couldn't be arsed to wait for a reply. Rain's Twitter account just copy/pastes generic replies as well.
 
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i have had the same issue this month 3 days later and many emails , but no reply and no correct debit order
 
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