RAIN 5G account issues

[PAYBACK]

Have been client since November and have had debt order since day one with no issues. Get email now saying I missed payment. Anyone else get this recently?

 

[powermzii]

I got an odd email saying they debited me the wrong amount - so there was the debit amount then a reversal.. not sure whats going on because there wasn't another amount that went off

 

[rain_mobile]

Hi, please DM me your email addresses used to sign up with rain, so that I can check your accounts.

 

[mrlgm007]

Have been client since November and have had debt order since day one with no issues. Get email now saying I missed payment. Anyone else get this recently?

Mine also never went off , I logged in and paid it.

 

[powermzii]

Mine also never went off , I logged in and paid it.

How did you do this? I haven't found a way to pay on their site

 

[PAYBACK]

Mine also never went off , I logged in and paid it.

Seems to be FNB issue I'm told.

Mine also never went off , I logged in and paid it.

Go into your dashboard. Pop up should come up prompting you to pay.

 

[powermzii]

Seems to be FNB issue I'm told.


Go into your dashboard. Pop up should come up prompting you to pay.

No popup appeared on my dashboard :-| have DMed rain on here to see if they can help. Thanks tho

Edit: Got contacted by rain rep here and the process was explained - all clear my end

 

[Ragnarök]

Do anybody else have this account suspended due to non payment today .
I pay with Debit order for the last 6 months , they have not even tried to take the debit. No transaction on my account for RAIN in the last 3 days

 

[ashley3]

Hi, please DM me your email addresses used to sign up with rain, so that I can check your accounts.

Hi, the Rain dashboard has issues. Can't pay arrears. And I'm offline now.
This is on Rain 4G mobile.

 

[rain_mobile]

Hi @wernerdp and @ashley3 , please DM me your details for assistance

 

[ashley3]

Hi @wernerdp and @ashley3 , please DM me your details for assistance

You got DM

 

[Ragnarök]

I just payed it , with my card , why did the debit order not run

 

[WarriorWolf]

@rain_mobile My debit order also didn't go off. If I do a manual payment, is it going to bite me in the ass with a double payment via the debit order going off later?

EDIT: Paid and will see. Couldn't be arsed to wait for a reply. Rain's Twitter account just copy/pastes generic replies as well.

 

[cnon]

i have had the same issue this month 3 days later and many emails , but no reply and no correct debit order