Rain 5g cancellation

[juggernaut11]

Hi guys, need a bit of advice concerning my Rain 5g cancellation. Had it for over a year now, struggled with intermittent terrible connection and speeds. Our area finally got fibre this year, and I've immediately signed up and installed it. Very happy with fibre so I tried to cancel my 5g on the 15th January. There's no option to self cancel, so when clicking the cancel 5g option, a ticket is created.
A consultant messages back giving useless advice of clicking the cancel option, and the loop goes on. Escalated the query and have had no response till today.

After searching for solutions, I've come to find out that many other customers also suffer from this issue. Only solution is to cancel the card that the payment goes off from.

So my question is: is it fair to cancel the card now and not pay for Feb or should I wait for the Feb billing to go off and then cancel ( to give a full months notice)? The router is disconnected and packed away since the 15th, awaiting collection.

Any advice would be appreciated

 

[rain_mobile]

Hi guys, need a bit of advice concerning my Rain 5g cancellation. Had it for over a year now, struggled with intermittent terrible connection and speeds. Our area finally got fibre this year, and I've immediately signed up and installed it. Very happy with fibre so I tried to cancel my 5g on the 15th January. There's no option to self cancel, so when clicking the cancel 5g option, a ticket is created.
A consultant messages back giving useless advice of clicking the cancel option, and the loop goes on. Escalated the query and have had no response till today.

After searching for solutions, I've come to find out that many other customers also suffer from this issue. Only solution is to cancel the card that the payment goes off from.

So my question is: is it fair to cancel the card now and not pay for Feb or should I wait for the Feb billing to go off and then cancel ( to give a full months notice)? The router is disconnected and packed away since the 15th, awaiting collection.

Any advice would be appreciated

Hi @juggernaut11

Please provide me with your email via PM and i will assist you

 

[Franzgseidel]

Seems like Rain should just point their customers to myBroadband for support, because there is absolutely no support going through the rain channels on their site. No telephone number nothing. Just promises by an automated system that someone will get back to you in 24 hours but that never happens.

 

[rain_mobile]

Seems like Rain should just point their customers to myBroadband for support, because there is absolutely no support going through the rain channels on their site. No telephone number nothing. Just promises by an automated system that someone will get back to you in 24 hours but that never happens.

Hi @Franzgseidel

Kindly accept my apology for the inconvenience caused.

Please PM me the issue you experiencing and i will get it sorted out.