Rain 5G Speed Upgrade

SuperMario said:
If you order a new product before your existing one has been cancelled (after a full month's notice), then you deserve to pay for two products. It's not Rain's problem, and it goes for anything in life.
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So you're defending anti-consumer practices by companies?
 
Nurple Derple said:
So you're defending anti-consumer practices by companies?
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If I take out a cellphone contract for 2 years, and I decide to take out a new contract 6 months after taking out the 1st one, then I will be paying for 2 contracts (1st one still has 18 months left).

The same thing goes for month-to-month. You are responsible to cancel a service if you don't need it anymore (usually with a month's notice).

There is no "upgrade" path from 4G to 5G, so if you want 5G, you need to take out a new 5G package and cancel your existing 4G (if you want to cancel it).

You can upgrade or downgrade (switch) between the 3 different 5G packages, and yes, then the provider is responsible to adjust your billing accordingly. (Stop billing you for the old package, and start billing you for the new one - no double billing)

It's really simple and easy to understand.
 
SuperMario said:
If I take out a cellphone contract for 2 years, and I decide to take out a new contract 6 months after taking out the 1st one, then I will be paying for 2 contracts (1st one still has 18 months left).

The same thing goes for month-to-month. You are responsible to cancel a service if you don't need it anymore (usually with a month's notice).

There is no "upgrade" path from 4G to 5G, so if you want 5G, you need to take out a new 5G package and cancel your existing 4G (if you want to cancel it).

You can upgrade or downgrade (switch) between the 3 different 5G packages, and yes, then the provider is responsible to adjust your billing accordingly. (Stop billing you for the old package, and start billing you for the new one - no double billing)

It's really simple and easy to understand.
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Why are you white knighting the company, are you an employee?
 
Nurple Derple said:
Why are you white knighting the company, are you an employee?
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You will be surprised on how silly people can be concerning this matter …

so I think we not trying to whatever you saying ( white knight uhm ) whoever …

Its plain and simple … actually straight forward …

and it’s true with anything in life if you don’t cancel it’s your own fault … there are month month companies out there that don’t even give there customers or clients refunds or even try to help … I can say As for rain specially the person running the rain forums on here tries there best to help …
 
On 5G Standard package. How can I improve my upload rate?

yeelp.jpg
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Last edited:
Hi @rain_mobile! Since the speed upgrade, I was only able to enjoy the 50mbps for a maximum of 3 days!
As for today my speed is the worst it has been so far... what the heck is the issue actually??
I do not even have 5mbps download speed at the moment.
Please do something...
We pay money to you guys monthly come on...
 

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StephOsK said:
Hi @rain_mobile! Since the speed upgrade, I was only able to enjoy the 50mbps for a maximum of 3 days!
As for today my speed is the worst it has been so far... what the heck is the issue actually??
I do not even have 5mbps download speed at the moment.
Please do something...
We pay money to you guys monthly come on...
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Hi @StephOsK

Please send me your email via PM, i will look into it
 
ziyaad.jak said:
Hope they added infrastructure to deal with congestion of more sign ups. My premium 5G with Rain goes over 50mbps on the rare occasion when there's a full moon and the planets align. Asked two consultants to be moved to a tower closer to my location as there are 4 towers within 500m from residence but I'm still on a tower 2km away - the default response is to take the sim card out for 10 mins then restart and hope it connects to a closer tower - btw this never works.
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I changed my tower but changing the direction which my CPE was facing. i was connected to a tower 2Km away too when i had a tower 0.86KM. even after this it didn't improve my speeds ..

Ping: -1ms
Download: 18.88Mbps
Upload: 2.16Mbps
 
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