RAIN 5G: Speedtests

Was able to run a test on the Rain R739 package and thats capped at 60Mbps speeds. Also got over 60 most of the time.
 
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On the home premium 5g package. Been begging on calls for support for 4 days now and I just get the usual run around, of unplug it for a few minutes and try again. Does anyone know where I can get some real help somehow?
 
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