Rain Billing for inactive service

Same thing happened to me, its also near impossible to chat to a person online or call someone and talk to a human, I was on hold for 10mins then gave up. Farcical
 
Lishen23 said:
Same thing happened to me, its also near impossible to chat to a person online or call someone and talk to a human, I was on hold for 10mins then gave up. Farcical
Click to expand...
Yes same thing happened to me as well. Rain has a whole new (to me anyway) website so the database is not acting as it should and has "forgotten" key aspects of accounts, perhaps.
 
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Lishen23 said:
Same thing happened to me, its also near impossible to chat to a person online or call someone and talk to a human, I was on hold for 10mins then gave up. Farcical
Click to expand...
That AI assistant is glorious too. Based on previous experience I did not bother to try and contact directly.
 
Same here...

Morning @rain_mobile

Just got an invoice for a service that I haven't used in years.
Please assist.
 
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I received 3 messages, never used them in years also(5+). Rain stop saying to provide email address, you not POPIA compliant, I requested all information of mine to be deleted.
 
NeoNarchy said:
Morning @rain_mobile

Just got an invoice for a service that I havent used in years.
Please assist.
Click to expand...

Mine was worse. I didn't receive an invoice, but an sms and WhatsApp message with a link which Rain asked me to click on to pay them.

I haven't used Rain since 2020 or 2021 and am not clicking on random links.
 
Got the same thing and its impossible to speak to a person at rain. This is comical at this point.

Edit: They fixed it on my end. Hope the rest of you get sorted as well
 
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cr@zydude said:
Mine was worse. I didn't receive an invoice, but an sms and WhatsApp message with a link which Rain asked me to click on to pay them.

I haven't used Rain since 2020 or 2021 and am not clicking on random links.
Click to expand...
Exactly the same. How are they allowed to add you to a business WhatsApp group without your permission?
 
Issue resolved after getting in touch with a real person(sounded like a call centre in India) My sim fo their unlimited R249 offering ages ago got pulled into the billing cycle.
Lets see if it happens again end of the month.
 
Tip I received from a friend: Use a "cheap" banking service for debit orders with certain companies... If they pull these stunts you make sure you have no money in the account.
 
cr@zydude said:
Mine was worse. I didn't receive an invoice, but an sms and WhatsApp message with a link which Rain asked me to click on to pay them.

I haven't used Rain since 2020 or 2021 and am not clicking on random links.
Click to expand...

Same stupidity today. I haven't used your product in years. I am quite sure that I don't owe you any money. I will not be clicking on links that you send me.
 
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