Rain blocking access to certain websites / online services

[jem]

For what its worth since wiki is the tests above,
Pinging wikipedia.org [185.15.58.224] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 185.15.58.224: bytes=32 time=257ms TTL=53
Reply from 185.15.58.224: bytes=32 time=289ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Reply from 185.15.58.224: bytes=32 time=281ms TTL=53
Reply from 185.15.58.224: bytes=32 time=217ms TTL=53

Ping statistics for 185.15.58.224:
Packets: Sent = 16, Received = 4, Lost = 12 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 217ms, Maximum = 289ms, Average = 261ms
-------------------------------
On VPN in CT:
Reply from 185.15.58.224: bytes=32 time=170ms TTL=39
Reply from 185.15.58.224: bytes=32 time=176ms TTL=39
Reply from 185.15.58.224: bytes=32 time=167ms TTL=39
Reply from 185.15.58.224: bytes=32 time=175ms TTL=39
Reply from 185.15.58.224: bytes=32 time=176ms TTL=39
Reply from 185.15.58.224: bytes=32 time=180ms TTL=39
Reply from 185.15.58.224: bytes=32 time=174ms TTL=39
Reply from 185.15.58.224: bytes=32 time=176ms TTL=39
Reply from 185.15.58.224: bytes=32 time=177ms TTL=39
Reply from 185.15.58.224: bytes=32 time=169ms TTL=39
Reply from 185.15.58.224: bytes=32 time=171ms TTL=39
Reply from 185.15.58.224: bytes=32 time=175ms TTL=39
Reply from 185.15.58.224: bytes=32 time=168ms TTL=39
Reply from 185.15.58.224: bytes=32 time=169ms TTL=39
Reply from 185.15.58.224: bytes=32 time=174ms TTL=39

Ping statistics for 185.15.58.224:
Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 167ms, Maximum = 180ms, Average = 173ms

 

[rain_mobile]

For what its worth since wiki is the tests above,
Pinging wikipedia.org [185.15.58.224] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 185.15.58.224: bytes=32 time=257ms TTL=53
Reply from 185.15.58.224: bytes=32 time=289ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Reply from 185.15.58.224: bytes=32 time=281ms TTL=53
Reply from 185.15.58.224: bytes=32 time=217ms TTL=53

Ping statistics for 185.15.58.224:
Packets: Sent = 16, Received = 4, Lost = 12 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 217ms, Maximum = 289ms, Average = 261ms
-------------------------------
On VPN in CT:
Reply from 185.15.58.224: bytes=32 time=170ms TTL=39
Reply from 185.15.58.224: bytes=32 time=176ms TTL=39
Reply from 185.15.58.224: bytes=32 time=167ms TTL=39
Reply from 185.15.58.224: bytes=32 time=175ms TTL=39
Reply from 185.15.58.224: bytes=32 time=176ms TTL=39
Reply from 185.15.58.224: bytes=32 time=180ms TTL=39
Reply from 185.15.58.224: bytes=32 time=174ms TTL=39
Reply from 185.15.58.224: bytes=32 time=176ms TTL=39
Reply from 185.15.58.224: bytes=32 time=177ms TTL=39
Reply from 185.15.58.224: bytes=32 time=169ms TTL=39
Reply from 185.15.58.224: bytes=32 time=171ms TTL=39
Reply from 185.15.58.224: bytes=32 time=175ms TTL=39
Reply from 185.15.58.224: bytes=32 time=168ms TTL=39
Reply from 185.15.58.224: bytes=32 time=169ms TTL=39
Reply from 185.15.58.224: bytes=32 time=174ms TTL=39

Ping statistics for 185.15.58.224:
Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 167ms, Maximum = 180ms, Average = 173ms

Hi @jem,

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[Jerry_rig]

@McGuywer yes working now but inconsistent like you noted. And when it goes down other video streaming services and sites also go down with it. Zoom seems to be a big one for me with work.

 

[Tumi_047]

Anyone else having issues with Wikipedia on Rain?

--- wikipedia.org ping statistics ---
105 packets transmitted, 8 packets received, 92.4% packet loss
round-trip min/avg/max/stddev = 281.209/299.920/336.848/20.932 ms

This site can’t be reached​

en.wikipedia.org took too long to respond.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_TIMED_OUT

Yup, I'm having the same issue. Cannot access several sites and online services for the past 2 weeks, weird timeout issues. Can't access Wikipedia, cannot access my online gaming libraries including ubisoft connect, rockstar launcher, and steam to name a few.
Tried contacting @rain_networks customer support but they just don't seem to understand the issue or are not willing to resolve it, it's really frustrating.

 

[ArmatageShanks]

Same issues here, many sites hang or time out seemingly randomly and sluggish transfer rates when streaming

Have none of these issues when using a VPN though, so I'll just leave that on permanently for the time being

 

[IIIVAMPIII]

Steam. Nexus . Youtube .wiki discord all time out check firewall. If you wanna block sites ill go somewhere else

 

[Rizzo92221]

same this side , none of the services are connecting

 

[rain_mobile]

Yup, I'm having the same issue. Cannot access several sites and online services for the past 2 weeks, weird timeout issues. Can't access Wikipedia, cannot access my online gaming libraries including ubisoft connect, rockstar launcher, and steam to name a few.
Tried contacting @rain_networks customer support but they just don't seem to understand the issue or are not willing to resolve it, it's really frustrating.

Hi @Tumi_047,

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[elf_lord_ZC5]

Been having packet loss for 2 weeks now roughly.

Just logged a ticket:

Guys, whats happening with international connectivity. I'm ending up needing to use a VPN just to be able to send email with out servers in germany. I ignored it for a while but it's like 2 weeks now.

It's not my connection: https://www.speedtest.net/my-result/d/0051fd7d-7ca6-4c53-a3a4-f43172c0fd7b

It's ultra unreliable and *** dropping packets ***. Local and USA are fine.
If I route through AWS in CT on my VPN it's rock solid, so it is RAINS backbone. Being slow is one thing, but dropping packets is a mess.

On RAIN:
Pinging *********.com [5.9.162.***] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 5.9.162.***: bytes=32 time=313ms TTL=49
Reply from 5.9.162.***: bytes=32 time=306ms TTL=49
Reply from 5.9.162.***: bytes=32 time=310ms TTL=49
Request timed out.
Request timed out.
Request timed out.
Reply from 5.9.162.***: bytes=32 time=301ms TTL=49
Reply from 5.9.162.***: bytes=32 time=305ms TTL=49
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 5.9.162.***:
Packets: Sent = 13, Received = 5, Lost = 8 (61% loss),
Approximate round trip times in milli-seconds:
Minimum = 301ms, Maximum = 313ms, Average = 307ms


On RAIN + VPN (CT AWS):
Pinging ***********.com [5.9.162.***] with 32 bytes of data:
Reply from 5.9.162.***: bytes=32 time=194ms TTL=47
Reply from 5.9.162.***: bytes=32 time=197ms TTL=47
Reply from 5.9.162.***: bytes=32 time=198ms TTL=47
Reply from 5.9.162.***: bytes=32 time=193ms TTL=47
Reply from 5.9.162.***: bytes=32 time=192ms TTL=47
Reply from 5.9.162.***: bytes=32 time=200ms TTL=47
Reply from 5.9.162.***: bytes=32 time=199ms TTL=47
Reply from 5.9.162.***: bytes=32 time=195ms TTL=47
Reply from 5.9.162.***: bytes=32 time=198ms TTL=47
Reply from 5.9.162.***: bytes=32 time=199ms TTL=47
Reply from 5.9.162.***: bytes=32 time=192ms TTL=47
Reply from 5.9.162.***: bytes=32 time=188ms TTL=47
Reply from 5.9.162.***: bytes=32 time=198ms TTL=47
Reply from 5.9.162.***: bytes=32 time=199ms TTL=47
Reply from 5.9.162.***: bytes=32 time=198ms TTL=47

Ping statistics for 5.9.162.***:
Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 188ms, Maximum = 200ms, Average = 196ms

It dies afternoon/evenings ... most days.

Direct file downloads don't even work, have to do that early morning - my streaming service won't even mention.

 

[McGuywer]

This is how it looks on my side:

 

[PsyMon93]

Having the same issue and it is still not resolved.

As I write this, I can't access Wikipedia and Apple Music. It comes and goes throughout the day but whatever the issue is, it seems to be affecting several sites.

 

[turbochen]

Same here, someone mentioned about the DNS, can it be set on the zte 5g router that came with ?

 

[rain_mobile]

Having the same issue and it is still not resolved.

As I write this, I can't access Wikipedia and Apple Music. It comes and goes throughout the day but whatever the issue is, it seems to be affecting several sites.

Hi @PsyMon93

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[PsyMon93]

Same here, someone mentioned about the DNS, can it be set on the zte 5g router that came with ?

Mine doesn't have the option to change DNS either (ZTE MC801A).

 

[PsyMon93]

Hi @PsyMon93

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

PM sent, but can you tell us what is going on please? Clearly this is a widespread issue.

 

[dontcryforme]

PM sent, but can you tell us what is going on please? Clearly this is a widespread issue.

They most likely don't know themselves, just giving ticket numbers

 

[rain_mobile]

PM sent, but can you tell us what is going on please? Clearly this is a widespread issue.

Hi @PsyMon93 please look out for our PM.

 

[dontcryforme]

Hi @PsyMon93 please look out for our PM.

@rain_mobile are you just giving ticket numbers or are you gatekeeping the solution?

 

[PsyMon93]

Hi @PsyMon93 please look out for our PM.

I've read your PM but nowhere does it give an update on the problem your customers are experiencing...

Customers don't like being kept in the dark when there is an issue. But they tend to be forgiving if they are kept up to date about what is being done to resolve the issue and an expected timeframe.

At this point I'm seriously considering having fibre installed and ditching Rain because your support is so opaque.

 

[rain_mobile]

I've read your PM but nowhere does it give an update on the problem users are experiencing...

Hi @PsyMon93, We are currently investigating the matter and would like more information on which sites & services have been affected so in order to better resolve the issue.