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Rain blocking access to certain websites / online services
- Thread starter Ethan_Hunt
- Start date
Please update us with meaningful information, in particular the timeframe for resolution.
Tumi_047
New Member
- Joined
- Apr 16, 2024
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It's ridiculous that at this point @rain_networks is still requesting information on what sites are affected. This is information you should have by now and working on resolving the matter.
jem
Well-Known Member
Since rain has been so ineffective in "investigating" their problem I decided to spend a few minutes. Not sure if anyone else has gotten a response more than 'investigating', but I haven't.
So the offending interchange is WIOCC - aka West Indian Ocean Cable Company
The connection makes it to their jhb offices and then die between there and Kenya due to the cable break out there.
So essentially RAIN has not bothered to buy capacity to handle the cable fault and we are just going to be left till WIOCC fix the cable. So the we are investigating has just a been a delay tactic, if their tech can't figure this out then we have a much bigger problem in store for us.
Rain, here's the numbers you haven't been able to find:
WIOCC Johannesburg:
1st Floor, Corner House Leslie Road Retail Park, Cnr. William Nicol & Leslie Road, Fourways Fourways, Johannesburg, 2055
Phone: 011 030 0000
WIOCC Kenya
The Citadel, Muthithi Rd, Westlands, Box 14137-00800, Nairobi, Kenya
+254 202535432
As for where you can buy some redundancy I think your techs should be able to figure that out. I reckon you could pay for it with that R23 billion valuation of yours. (~2023)
So the offending interchange is WIOCC - aka West Indian Ocean Cable Company
The connection makes it to their jhb offices and then die between there and Kenya due to the cable break out there.
So essentially RAIN has not bothered to buy capacity to handle the cable fault and we are just going to be left till WIOCC fix the cable. So the we are investigating has just a been a delay tactic, if their tech can't figure this out then we have a much bigger problem in store for us.
Rain, here's the numbers you haven't been able to find:
WIOCC Johannesburg:
1st Floor, Corner House Leslie Road Retail Park, Cnr. William Nicol & Leslie Road, Fourways Fourways, Johannesburg, 2055
Phone: 011 030 0000
WIOCC Kenya
The Citadel, Muthithi Rd, Westlands, Box 14137-00800, Nairobi, Kenya
+254 202535432
As for where you can buy some redundancy I think your techs should be able to figure that out. I reckon you could pay for it with that R23 billion valuation of yours. (~2023)
pkid
Expert Member
WIOCC’s Strategic Role in Addressing Subsea Cable Outages
Wonder why they are struggling so much seeing as though they claim to have enough capacity. Rain struggling for me in the evenings. Had to fallback to my Afrihost 5G SIM.
Wonder why they are struggling so much seeing as though they claim to have enough capacity. Rain struggling for me in the evenings. Had to fallback to my Afrihost 5G SIM.