Punt
Active Member
This is now the 3rd time this has happened to me. It gets a couple of days into the new month and Rain has not yet run their debit orders. So obviously, they failed to collect what I owe them. So they suspend my account because they haven't taken my money! They fixed this yesterday after I logged a support ticket, looks like they manually reinstated the account, only for it to be suspended again this morning.
Surely it can't be hard to ensure debit orders run on time, and more importantly, NOT to alienate and frustrate otherwise happy and supportive customers by suspending their accounts when the fault lies with them??
If anyone has any practical suggestions on sorting this out, I'd appreciate it. I'm not making a manual payment because when the debit order does run, I'll have double paid for the month.
Surely it can't be hard to ensure debit orders run on time, and more importantly, NOT to alienate and frustrate otherwise happy and supportive customers by suspending their accounts when the fault lies with them??
If anyone has any practical suggestions on sorting this out, I'd appreciate it. I'm not making a manual payment because when the debit order does run, I'll have double paid for the month.
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