Rain fixed LTE 5G - desperation...

Hond26

Member
Joined
Nov 24, 2013
Messages
21
I have now had it... Ek is gatvol.
Rain LTE 5G se vrot diens.
Ek kla nou reeds ‘n tyd by hulle oor die internet wat net af is middae en aande.
They came back, took notes blah blah. Primised action. Nothing actually changed.
Today I made a regular number of speed tests to prove it.
All done on the same PC with the same OOKLA speed test.
My package is uncapped 30 Mbps.
What follows is the time and then the down speed.
Morning 30 April
9:22 - 30Mbps
9:31 - 34
10:00 - 32


10:55 – 32
11:07 -29
11:56 – 35


12:59 19
14:47 – NO INTERNET
15:17 STILL OFF
15:28 – STILL OFF
15:57 – STILL OFF
15:57 I reboot the router
15:59 – Internet on 11Mbps
16:00 – 34
16:01 NO INTERNET
16:02 – Connect but no data comes down
Test again – 4Mbps
16:10 – 34
16:17 – 35
16:41 NO INTERNET- router connects but no data comes down
16:46 – Internet on again 1,12 Mbps
16:47 – Speed test times out on connection. No data coming down
16:50 – Internet on again 9Mbps
16:51 – NO INTERNET
16:55 – On again 4Mbps
16:57 – NO INTERNET
17:00 – On again 7Mbps
17:02 – NO INTERNET
17:08 _ Speed test times out
17:35 On again 35Mbps

Then I compiled this. In the last week or two this was the patern into the night.
If someone from Rain sees this. Or if someone KNOWS someone from Rain, pls pass thsi on.
"Guys, FFS ..."
 

Hond26

Member
Joined
Nov 24, 2013
Messages
21
Next day....and the same pattern is repeating already. Gonna split from these people soon.
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,636
Next day....and the same pattern is repeating already. Gonna split from these people soon.

Hi Hond26,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?
 
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