Rain is ridiculous

Should Rain fall

  • Total voters
    10
  • Poll closed .
Stof_Dup said:
Rain either doesn't care for their customers, or something is seriously wrong.

±30mbps Download, and ±3mbps upload. It's 21:00, usually it's a bit better at night. (Full 5G home package with your "Pro Router")
But what does it matter. You guys haven't come back to me with 2 of my cases being sent to "higher technicians".
It's been months now, you call and "make like you're helping people", it seems.
How does a company advertise 100mbps+ and they mostly don't keep it's word on it?

I'll be posting now every time this **** happens until its fixed, on any site I can find. Can't believe this.
If you're considering getting Rain, think twice.
The network is highly unstable and you mostly don't get the network speeds you pay for.
Click to expand...
Hi @Stof_Dup

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
Seems that the speed has been capped at 30mbps for the last 2 days.
A Rain employee told me that it'll be back to normal in 2-3 hours due to "Tower Maintenance" or something.
It's been a day now. Still the same **** speeds.

Still don't recommend them, for their inferior communication with their clients.

Doesn't matter if you call them, they don't fix your problems it seems.
 
Stof_Dup said:
Seems that the speed has been capped at 30mbps for the last 2 days.
A Rain employee told me that it'll be back to normal in 2-3 hours due to "Tower Maintenance" or something.
It's been a day now. Still the same **** speeds.

Still don't recommend them, for their inferior communication with their clients.

Doesn't matter if you call them, they don't fix your problems it seems.
Click to expand...
Hi @Stof_Dup,

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
Well that's just Rain I guess...

I hate that the customer must follow up with everything. Rain has no client communication.
The amount of times Rain has said "they'll escalate the problem" is just 1 more lie I guess because the amount of times they've said that and still never resolved or contacted is still 0.

Don't think you'll ever get any networking problem fix with Rain.

Still sitting on 10mbps Download for 3 days now. It's a fact now that Rain doesn't care about their clients experience with their service.
 
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