RAIN, poor service will be your death!

[PAYBACK]

At this point I'm close to eating humble in joining the rest of the "RAIN haters" out there. Pity because I was off to a good start late last year with RAIN 5G, but the last week has left a bad taste in my mouth.

With latest offerings I'm assuming their customer care center has been clogged with new business. Add to this the problem of their 5G network not being matured enough has their customer care center grinding to a halt. Bad storm last week saw my PoE go down which got replaced on Monday (great), but since then no 5G service only 4G. I'm assuming the RAIN 5G infrastructure in the area also took a hit.

Called into customer care at least 5 times so far this week with a combined on-hold time close to an hour. Not one call answered. Only means of communication is direct email contact but no replies since Monday.

Not ruling out the coronavirus card which I'm sure will be played soon.

 

[Nqindi]

Urggg, more whining and whinging....if you are not satisfied by the service you are getting please move to another service provider.

 

[PAYBACK]

Urggg, more whining and whinging....if you are not satisfied by the service you are getting please move to another service provider.

Don't have another option you silly bell-end. Now **** off!

 

[R4ziel]

I'm just going to post here that I am still completely happy with my Rain 5G, getting excellent speeds. Had one issue and the online chat sorted me out in minutes

 

[Nqindi]

Don't have another option you silly bell-end. Now **** off!

What you never had internet before Rain 5G was launch less than a year ago? You expect me to believe that?

 

[Quicks]

I also will never ever use another RAIN product in my life.

 

[R4ziel]

I also will never ever use another RAIN product in my life.

Shot thanks dude, leaving more bandwidth for me

 

[Impala]

What you never had internet before Rain 5G was launch less than a year ago? You expect me to believe that?

Someone got out of the bed sour

 

[PAYBACK]

I also will never ever use another RAIN product in my life.

I wouldn't go that far. Just highlighting current state of service in my particular case. Have had nothing but huge praise for them as my numerous posts can attest. This time around however they have dropped the ball. I have since made contact and it will be sorted out before weekend hopefully.

 

[Jimmy]

What you never had internet before Rain 5G was launch less than a year ago? You expect me to believe that?

Do you know that telkom is removing ADSL?

 

[Jimmy]

I'm just going to post here that I am still completely happy with my Rain 5G, getting excellent speeds. Had one issue and the online chat sorted me out in minutes

In b4 your tower goes down and you in the same situation.

 

[PAYBACK]

In b4 your tower goes down and you in the same situation.

Actually still don't know if it is tower related. Engineers could not tell person handling my issue.

 

[PAYBACK]

Do you know that telkom is removing ADSL?

Give him some time to reply. 56k dial-up, the struggle continues unabated!

 

[Jimmy]

Actually still don't know if it is tower related. Engineers could not tell person handling my issue.

I heard Rain has a rep here on the forums. Never seen that post though.

 

[PAYBACK]

I heard Rain has a rep here on the forums. Never seen that post though.

He/she has been helpful in past. Have reached out but no reply as yet. I know for a fact some RAIN staff are currently working from home.

 

[Nate_za]

I can confirm they are working from home, i have been down without 5G and 4G for more that a week now again. The tech that they sent out also could not help as its a tower issue by me but they also have no answers as to who, what or why and no sign of it being repaired.

 

[PAYBACK]

I can confirm they are working from home, i have been down without 5G and 4G for more that a week now again. The tech that they sent out also could not help as its a tower issue by me but they also have no answers as to who, what or why and no sign of it being repaired.

Nate where are you situated. Did it go down after last weeks storm. Assuming you in PTA of course.

 

[Nate_za]

Nate where are you situated. Did it go down after last weeks storm. Assuming you in PTA of course.

I am situated in PTA yes, mine has been down since load shedding started again.

 

[PAYBACK]

Found out this morning after techs came through that tower I'm connecting to is currently undergoing configuration to make it anchor point. Should take 24-48 hours they say. Not sure what to believe now as my line has been down since 12th March essentially.

Progress nevertheless ODU and Q2 all good thankfully. Connecting via 4G at least. Better than nothing.

 

[McGuywer]

Found out this morning after techs came through that tower I'm connecting to is currently undergoing configuration to make it anchor point. Should take 24-48 hours they say. Not sure what to believe now as my line has been down since 12th March essentially.

Progress nevertheless ODU and Q2 all good thankfully. Connecting via 4G at least. Better than nothing.

I wonder what an anchor point is?