Rain sucks

Liplapa

Member
Joined
Sep 9, 2008
Messages
19
Rain, please get your act together.

Pinging rain.co.za
Reply from 41.73.51.11: bytes=32 time=1869ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1479ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1790ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2368ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3702ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3244ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3000ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3237ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3315ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2507ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3438ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3346ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2534ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1971ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2448ms TTL=57
Request timed out.
Reply from 41.73.51.11: bytes=32 time=1655ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1662ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1163ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3141ms TTL=57
Request timed out.
Reply from 41.73.51.11: bytes=32 time=2165ms TTL=57
Reply from 41.73.51.11: bytes=32 time=767ms TTL=57
Reply from 41.73.51.11: bytes=32 time=930ms TTL=57
Reply from 41.73.51.11: bytes=32 time=727ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1810ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2342ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2094ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1995ms TTL=57

And no, I do not currently use a VPN connection, and only 2 devices connected, and yes, one of your technicians have already come out to my address and suggested the best location for my outdoor device, and yes, it is mounted to a wall where your technician suggested, and yes, he did give me a new device, and yes, I am paying R999 per month and can not use the service half of the time, and no, I will not recommend your service to someone else, and yes, if fibre was available in my area, I would cancel immediately.

And yes, I am fed up of not being able to game online during the evenings.

Anything else you would like to know?
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,086
Rain, please get your act together.

Pinging rain.co.za
Reply from 41.73.51.11: bytes=32 time=1869ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1479ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1790ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2368ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3702ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3244ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3000ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3237ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3315ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2507ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3438ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3346ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2534ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1971ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2448ms TTL=57
Request timed out.
Reply from 41.73.51.11: bytes=32 time=1655ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1662ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1163ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3141ms TTL=57
Request timed out.
Reply from 41.73.51.11: bytes=32 time=2165ms TTL=57
Reply from 41.73.51.11: bytes=32 time=767ms TTL=57
Reply from 41.73.51.11: bytes=32 time=930ms TTL=57
Reply from 41.73.51.11: bytes=32 time=727ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1810ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2342ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2094ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1995ms TTL=57

And no, I do not currently use a VPN connection, and only 2 devices connected, and yes, one of your technicians have already come out to my address and suggested the best location for my outdoor device, and yes, it is mounted to a wall where your technician suggested, and yes, he did give me a new device, and yes, I am paying R999 per month and can not use the service half of the time, and no, I will not recommend your service to someone else, and yes, if fibre was available in my area, I would cancel immediately.

And yes, I am fed up of not being able to game online during the evenings.

Anything else you would like to know?
Hi @Liplapa

Please provide me with your email via PM
 

AngryBoer

New Member
Joined
Apr 3, 2021
Messages
1
If you are looking for an Internet Service Provider, PLEASE PLEASE Don't even consider RAIN, as you will learn from other people they are NO Good and their operators can't understand when you cancel their non-existent service. But they well know how to deduct money from your account. Terrible terrible terrible £@++$*&$$
 

Crumbl0x

Senior Member
Joined
Mar 18, 2020
Messages
877
@Liplapa

If you can afford R1000 a month for wireless internet why aren't you using MTN's 1Tb for R999? It'll workm everywhere and with good speeds?
Or Süpersonic's Uncapped for that matter. Just hoping they have good coverage
 

njd25

Active Member
Joined
Mar 26, 2016
Messages
75
Good Day guys can anyone please advise me on the gaming experience rain provides on their 5g network, does multiple connection on the wifi effect ones gaming. Is there any packet loss when another device streams for example Netflix or YouTube? Thanks for your reply.
 

ProfA

Honorary Master
Joined
Jul 15, 2008
Messages
13,106
Good Day guys can anyone please advise me on the gaming experience rain provides on their 5g network, does multiple connection on the wifi effect ones gaming. Is there any packet loss when another device streams for example Netflix or YouTube? Thanks for your reply.
gaming experience is great.
multiple connections has no effect on gaming experience.
there is no packet loss whatsoever.
 

njd25

Active Member
Joined
Mar 26, 2016
Messages
75
I am being facetious. Almost every thread on here is to complain about how sht rain is. They suck donkey balls.
Can you post images of your in game ping to international servers on 5g please
 

Illegal Allien

Well-Known Member
Joined
Apr 5, 2018
Messages
226
So i got the Rain premium 5g. I can say for the week i have had this, i am mighty impressed. I know i am supposed to mount the cpe outside, but with such speeds i dont see why
 

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Liplapa

Member
Joined
Sep 9, 2008
Messages
19
And here we go again.

C:\Users\louis>ping -t rain.co.za

Pinging rain.co.za [41.73.51.11] with 32 bytes of data:
Reply from 41.73.51.11: bytes=32 time=1259ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1579ms TTL=57
Reply from 41.73.51.11: bytes=32 time=1854ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2036ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2954ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3102ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3053ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2578ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2298ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2800ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3013ms TTL=57
Reply from 41.73.51.11: bytes=32 time=3370ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2584ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2481ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2328ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2597ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2821ms TTL=57
Reply from 41.73.51.11: bytes=32 time=2432ms TTL=57

Ping statistics for 41.73.51.11:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1259ms, Maximum = 3370ms, Average = 2507ms
Control-C
^C
C:\Users\louis>
 

Duiasto

Member
Joined
Oct 17, 2012
Messages
12
rainsucks.co.za

So there I was in a hurry after being forced to relocate. Didn't do any research first just signed up with RAIN...What a pleasure the sales team was to deal with and delivery was quick. I used it for a day or two in my phone as a hot spot and it seemed ok. When I was settled in my new location I inserted the sim card in my 4G router, craving the pure euphoria from being connected to the internet properly again.
But wait.... the devil corporation turned from a peaceful hot summers eve RAIN to a demonic drought straight from hell where all my digital needs shriveled and died a starvation death!!!

Being only 0.2KM away from the tower and armed with my vast knowledge of networks. I checked my router for firmware versions. Speedtest.net reported speeds "Out of this world" for the package I am on...Above 10Mbps. I checked the routers signal (that reported great) but relocated it anyway to a line of sight at a window facing the tower.

All my efforts was in vain, pages timed out and it felt like is was back on a 1Mbps DSL package with an SNR issue. I connected directly to the 4G router as I have a complex Home Lab and started to test...First a ping...40% loss. Then a traceroute in order to test other IP's response along the route...Same thing. I swapped the sim to a different provider and once again the internet was usable. (not my equipment or firewall rules) I logged a ticket on the RAIN website that I could now reach with detailed information.

I only got a response late the following business day requesting 50% of the information I already supplied. Frustrated because my request was not properly read, I supplied the remainder and stuck back the cursed RAIN sim card....and waited....Called them and requested an updated..."Sorry sir we can only comment on the ticket and ask that the engineer assigned contacts you".....I waited....Frustration turned into anger....

I started testing again...Only about 2 percent packet loss and an average 22ms response time. Speedtest.net again reported above 10Mbps...But browsing the internet felt more responsive on 28K dailup. I stopped believing this above speed test result and started to suspect shaping/QoS of traffic. I proceeded to fast.com and they reported my speed as 670Kbps...WTF!!! I went to google speedtest...It reported I had connection issues and test could not complete. I emailed RAIN back with all the screenshots...Called for an update...
Only chirping of crickets could be heard....

SO NOW RAIN (PTY) Ltd.... Meet me...I AM THE STORM... Keep an eye on this link rainsucks.co.za and regret not cutting my connection completely because I managed to register the domain using your almost entirely useless service.

Please refer to your Legal terms point 1.19 and then explain why speedtest.net reports good speeds while other tests reports poorly because to me it seems you are "Cooking the books" to make your Brand appear what it is not!!!!

 

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airborne

Honorary Master
Joined
Jul 13, 2007
Messages
13,707
rainsucks.co.za

So there I was in a hurry after being forced to relocate. Didn't do any research first just signed up with RAIN...What a pleasure the sales team was to deal with and delivery was quick. I used it for a day or two in my phone as a hot spot and it seemed ok. When I was settled in my new location I inserted the sim card in my 4G router, craving the pure euphoria from being connected to the internet properly again.
But wait.... the devil corporation turned from a peaceful hot summers eve RAIN to a demonic drought straight from hell where all my digital needs shriveled and died a starvation death!!!

Being only 0.2KM away from the tower and armed with my vast knowledge of networks. I checked my router for firmware versions. Speedtest.net reported speeds "Out of this world" for the package I am on...Above 10Mbps. I checked the routers signal (that reported great) but relocated it anyway to a line of sight at a window facing the tower.

All my efforts was in vain, pages timed out and it felt like is was back on a 1Mbps DSL package with an SNR issue. I connected directly to the 4G router as I have a complex Home Lab and started to test...First a ping...40% loss. Then a traceroute in order to test other IP's response along the route...Same thing. I swapped the sim to a different provider and once again the internet was usable. (not my equipment or firewall rules) I logged a ticket on the RAIN website that I could now reach with detailed information.

I only got a response late the following business day requesting 50% of the information I already supplied. Frustrated because my request was not properly read, I supplied the remainder and stuck back the cursed RAIN sim card....and waited....Called them and requested an updated..."Sorry sir we can only comment on the ticket and ask that the engineer assigned contacts you".....I waited....Frustration turned into anger....

I started testing again...Only about 2 percent packet loss and an average 22ms response time. Speedtest.net again reported above 10Mbps...But browsing the internet felt more responsive on 28K dailup. I stopped believing this above speed test result and started to suspect shaping/QoS of traffic. I proceeded to fast.com and they reported my speed as 670Kbps...WTF!!! I went to google speedtest...It reported I had connection issues and test could not complete. I emailed RAIN back with all the screenshots...Called for an update...
Only chirping of crickets could be heard....

SO NOW RAIN (PTY) Ltd.... Meet me...I AM THE STORM... Keep an eye on this link rainsucks.co.za and regret not cutting my connection completely because I managed to register the domain using your almost entirely useless service.

Please refer to your Legal terms point 1.19 and then explain why speedtest.net reports good speeds while other tests reports poorly because to me it seems you are "Cooking the books" to make your Brand appear what it is not!!!!

That sucks, maybe their 5G service is better, they give you a free 5G router on the 5G packages.
 
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