Internet Quality - Need help

[Saidar]

Hi everyone,

I need some advice regarding internet quality.

I lived on a farm for about a year as I really enjoy the country-side. However, my business is 100% dependent on internet quality. I struggled for 6 months using Herotel and the quality was so horrendous I was forced to move to Klersksdorp.

Now that I'm here, my problem is not resolved. I have the following interent subscriptions:

- 30mb Vodacom wireless fibre
- Afrihost fixed LTE
- Rain fixed LTE

Yes, I have 3 broadband subscriptions.

My problem is the quality of ALL THREE are horrendous at times. It's normally at the same time. I cannot make conference calls through Teams/Zoom which is a death blow to my business.

It's not my laptop as I'm testing the network with separate devices and separate routers.

This normally happens with lots of timeouts as well:

Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=11ms TTL=118
Reply from 8.8.8.8: bytes=32 time=1285ms TTL=118
Reply from 8.8.8.8: bytes=32 time=2238ms TTL=118
Reply from 8.8.8.8: bytes=32 time=2254ms TTL=118
Reply from 8.8.8.8: bytes=32 time=1077ms TTL=118
Reply from 8.8.8.8: bytes=32 time=562ms TTL=118
Reply from 8.8.8.8: bytes=32 time=468ms TTL=118
Reply from 8.8.8.8: bytes=32 time=777ms TTL=118
Reply from 8.8.8.8: bytes=32 time=1835ms TTL=118
Reply from 8.8.8.8: bytes=32 time=1499ms TTL=118
Reply from 8.8.8.8: bytes=32 time=641ms TTL=118
Reply from 8.8.8.8: bytes=32 time=233ms TTL=118
Reply from 8.8.8.8: bytes=32 time=352ms TTL=118
Reply from 8.8.8.8: bytes=32 time=354ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Reply from 8.8.8.8: bytes=32 time=10ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=11ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=14ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=967ms TTL=118
Reply from 8.8.8.8: bytes=32 time=217ms TTL=118
Reply from 8.8.8.8: bytes=32 time=996ms TTL=118
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=17ms TTL=118

The come and go of this problem is random.

Are there in general problems around South Africa or what the hell is going on ? I'm frustrated to death this side.

Any advice will be appreciated.

 

[Rickster]

Are you using a decent router with external antennae? Not a roof mounted one but one with bunny ears.

How is your signal strength?

If router and signal is fine it could be a tower issue.

 

[Old_Liver]

What is the ping result like when pinging the IP address of the various routers?

 

[Rocket-Boy]

Wireless internet and reliable are not words I put into the same sentence.