Rain support in a nutshell

[Mr Justice]

Customer: My router is on fire.
Rain: Have you setup the proper APN?
Customer: Yes, but the router is actually on fire.
Rain: Ok, you will have restart the router and try again.
Customer: Are you listening, there are flames coming out of the devices.
Rain: Try moving it to a window.
Customer: OMG, now our curtains caught fire and our house is burning down.
Rain: Look on the back of the router find the reset switch and reset your router, and try again.

*house burned down*

 

[supersunbird]

You must be so exhausted by now.

 

[SHL]

Did you check if the router was plugged in to power source and switched-on?

 

[Mr Justice]

You must be so exhausted by now.

lol no I got deal 50gbs prepaid so I am on holiday.

 

[Rickster]

Customer: My router is on fire.
Rain: Have you setup the proper APN?
Customer: Yes, but the router is actually on fire.
Rain: Ok, you will have restart the router and try again.
Customer: Are you listening, there are flames coming out of the devices.
Rain: Try moving it to a window.
Customer: OMG, now our curtains caught fire and our house is burning down.
Rain: Look on the back of the router find the reset switch and reset your router, and try again.

*house burned down*

Rain tried to help you but you not responding to their PM's.

 

[saor]

Customer: My router is on fire.
Rain: Have you setup the proper APN?
Customer: Yes, but the router is actually on fire.
Rain: Ok, you will have restart the router and try again.
Customer: Are you listening, there are flames coming out of the devices.
Rain: Try moving it to a window.
Customer: OMG, now our curtains caught fire and our house is burning down.
Rain: Look on the back of the router find the reset switch and reset your router, and try again.

*house burned down*

View attachment 987108

Your recent post history is all rain rain rain troubles.
Why are you still with them?

 

[backstreetboy]

^^It's the South African way. People love to complain and do nothing about it.

 

[Mr Justice]

Rain tried to help you but you not responding to their PM's.

I did respond. Their solution was an external antenna to connect to a tower behind a hill, so not much of a plan. The problem is far beyond a PM lol. Congestion won't be solved with more PMs. What's your hold up about PMs anyway?

 

[Mr Justice]

Your recent post history is all rain rain rain troubles.
Why are you still with them?

Your question is irrelevant. Because they don't provide the service they promise should not be questioned with why are you still with them, rather ask why are they allowed to provide sub broadband speeds advertised as broadband.

Ask relevant questions.

Edit: So why are you still using SA government services if you don't like it? lol see what I mean. Like there is choice in the matter.

 

[Mr Justice]

^^It's the South African way. People love to complain and do nothing about it.

Complaining is doing something about it because what would you suggest I do, start my own ISP put up my own towers just to have proper broadband LOL.

 

[s0lar]

Complaining is doing something about it because what would you suggest I do, start my own ISP put up my own towers just to have proper broadband LOL.

Try a new provider for a start. You know what the definition of insanity is right?

 

[WesleyDB]

You forgot, "walk around every room of your house to see if it improves"

 

[Mr Justice]

Try a new provider for a start. You know what the definition of insanity is right?

I am using my cellular provider because fibre is not available. And just the fact that you must have a backup for an internet service tells you everything you need to know. When the problem is they just have too many customers the provider should upgrade their infrastructure. They are profiting from frustration and non-delivery that should not be allowed.

 

[Mr Justice]

Try a new provider for a start. You know what the definition of insanity is right?

We can use your analogy and question why are you still living under a pathetic government. It is public knowledge there is no other uncapped LTE product in it's price class and fibre is not available in our area. So there is no other provider. You just have to make do with the government you have and protest when they are not delivering services.

A customer shouldn't have to find another service provider because one is not delivering upon their service agreement.

Rain should update their advertising to include a minimum expected speed. They should not be allowed to say up to 10 Mbps if the majority of its users experience speeds of less than 1Mbps.

The worst part is usually there are multiple devices our rain connection but with everyone on holiday and only a single device connected the speeds are even worse so once everyone comes back from holiday and the family is all connected it will go from dialup to useless fast.

Stop making it the problem of the consumer. These issues are with the service provider and the poor service they are delivering.

 

[s0lar]

We can use your analogy and question why are you still living under a pathetic government. It is public knowledge there is no other uncapped LTE product in it's price class and fibre is not available in our area. So there is no other provider. You just have to make do with the government you have and protest when they are not delivering services.

A customer shouldn't have to find another service provider because one is not delivering upon their service agreement.

Rain should update their advertising to include a minimum expected speed. They should not be allowed to say up to 10 Mbps if the majority of its users experience speeds of less than 1Mbps.

The worst part is usually there are multiple devices our rain connection but with everyone on holiday and only a single device connected the speeds are even worse so once everyone comes back from holiday and the family is all connected it will go from dialup to useless fast.

Stop making it the problem of the consumer. These issues are with the service provider and the poor service they are delivering.

Capped LTE generally offer a better QOS. Why not consider that by now?

 

[Mr Justice]

Capped LTE generally offer a better QOS. Why not consider that by now?

I am using a capped service as backup but its become my main. But that shouldn't be the solution tho.

 

[backstreetboy]

I am using a capped service as backup but its become my main. But that shouldn't be the solution tho.

Neither is complaining every gosh damn day on MyBB. Could've already gotten a bunch of signatures and a fibre provider to pipe the place up.

 

[Cactus]

Supersonic - Home

supersonic gives you super-fast, super-reliable HD internet (30 times faster than DSL) through fibre-optic cabling, right to the comfort of your couch.

www.supersonic.co.za

R999 pm for uncapped LTE on MTN. Go go go go, cancel Rain and sign up at MTN.

 

[WarriorWolf]

You guys expect people to have enough funds to upgrade to something 2-4x the price. If I buy R10 bread, I expect it to be bread and not dog ****. Get your heads out of your own assess and stop berating him for posting something funny on this forum of dread.

 

[s0lar]

You guys expect people to have enough funds to upgrade to something 2-4x the price. If I buy R10 bread, I expect it to be bread and not dog ****. Get your heads out of your own assess and stop berating him for posting something funny on this forum of dread.

Not berating by any means.

Seems vindictive at this point with the shear amount of posts. Un yet most sane people would have moved on by now. Clearly he is a user requiring more stable connection and should honestly just realize this may not be aimed at his kind of data usage patterns.

I have been through this myself in the past. Shelling out the extra cash for better QOS is the way to go. Hop a few providers until you find the sweet spot, that provider stops delivering move to next. Simple democracy through expenditure.