Rain tro MTN

[richardlang17]

I have, finally, moved from Rain to MTN with my home 5g this is due to continual glitches* in the Rain service and a completely non- responding customer service. The upside is a saving of some R600 per month, for a comparable service, and upload speeds of 50gbps at the moment compared to rains 8 ro 10 which severely impacts video calling. As part of this I dropped my router to Rain Paulshof this morning well in advance of the termination of my contract on 1 August. I stated I had no problem with the router being switched off (as I no longer had it) but needed the cell phone number to remain active. True to form within 5 minutes of leaving the shop my cell phone SIM as switched off. In line with the fact that Rain never, ever does, what it says it will/is requested (unless it is posted here) I copy my correspondence with them below and would ask them to:
1. Make sure this is actioned
2. Don't ask for my contact details to get me of the forum and quietly answer me, you already have them

Richard
Account : 505556702
Ticket number: 35631745
My message:

I just dropped my router back as I have cancelled from 1 August. I asked that my SIM card remain active until then.

This has not happened my sim has also been canceled as per this text:

Hey, cancellation for rainOne home Level 0 has been successfully scheduled for end of this month and your final payment for this SIM will be processed on your selected payment date next month. To retract cancellation, sign in to rainGO.co.za & navigate to the service you wish to cancel. Thanks, rain.

As I no longer have this number and will start using my new rain mobile number. Please refund charges from now to 1 august.

Also, the text suggests another charge on 1 august. This is not correct - I have given over 30 days notice. Please make sure another debit is not taken.

Richard

 

[Route765]

tough luck. mine got deactivated and I haven't been able to recover the number