MrGray
Honorary Master
All five of our ADSL lines are down at our Randburg office. According to Telkom: "the card in the DSLAM is broken and they are struggling to find a replacement".
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Randburg DSLAM Down
- Thread starter MrGray
- Start date
Yes - there does appear to be a general problem with one of the Randburg DSLAMs. One of my clients' Randburg office has been offline since midday on Saturday and Telkom has been unable to give us no info on when it will be fixed.
The office is currently running on an iBurst connection.
The office is currently running on an iBurst connection.
I sat on the telephone being bounced around by telkom troubleshooting the problem until 22:30 last night. Eventually someone who could actually read a message on a computer screen informed me that the Dslam was down and they had been aware of it since 18:00. What really ticks me off is why the #@!%$! didn't the previous 6/7 tech support people i spoke to not tell me to start off with instead of telling me everything was fine their side, then the ISP obviously saying everything was fine their side and thus forcing me to get hold of another router because i thought the router was faulty.
Argh, I really really hate telkom
MrGray
Honorary Master
And the problem does not seem to be logged on the SAIX network noticeboard, either. How much time is wasted troubleshooting and logging support calls when a simple noticeboard update would keep us all in the loop?
MrGray
Honorary Master
Still no connectivity - 15hrs later...
This is pretty disastrous for a small business. I guess these days the only way to get true redundancy is to have multiple WAN links via ADSL, some kind of wireless service with another ISP (3G or iBurst) and a backup Diginet line with an SLA.
This is pretty disastrous for a small business. I guess these days the only way to get true redundancy is to have multiple WAN links via ADSL, some kind of wireless service with another ISP (3G or iBurst) and a backup Diginet line with an SLA.
We keep a 3G router with a prepaid sim for exactly that reason.
LOL - only 15hrs?!? The original fault on that DSLAM was over 100 hours ago
I find that iBurst is a good backup to an ADSL line. Its works well as a drop in replacement for a manual backup and there are also good solutions for automatic failover. You're welcome to PM me if you have any questions.
MrGray
Honorary Master
LOL - only 15hrs?!? The original fault on that DSLAM was over 100 hours ago
Thankfully our lines stayed up until last night. I can't find anything on the saix noticeboards about the Randburg DSLAM?
We're about to order a 15mbps dedicated wireless solution from iBurst - if it works we'll discontinue most of our adsl lines and only keep one or two for backup.
What worries me is that a copper hog like Telkom is "struggling" to find replacement part of something they should actually have a backup of?
It's not like they can't afford it?
What's this going to cost you?
MrGray
Honorary Master
R6540pm with 60GB cap - http://mybroadband.co.za/news/ADSL/10464.html
wpswart006
Senior Member
Is everyone in Randburg online again?
If so PCInternational owes me an e-mail!
If so PCInternational owes me an e-mail!