RE: ICASA Complaint / Query ADSL Cap

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HosstheBoss

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Heavens above they replied!!!! But don't get too excited (as I did) because they're STUPID!!!!!

The email contained three (note, 3) words:

Please see below

I looked below, there was nothing!!!

So I had to reply as follows:

I am replying to your email, exactly what would you like me to "Please see below"?

O yes, I have complained about your pathetic work as a regulator in the past but if you respond to my complaint, you must remember that by responding several months late, you run the risk of me not recalling the exact complaint that you are replying to!!!! So attaching my original email(or at least a date) may be helpful

And yes please note the sarcasm!

Yours faithfully as an unsatisfied ADSL user

R**** N****


-----Original Message-----
From: ****** ******[mailto:*******@icasa.org.za]
Sent: Monday, October 16, 2006 3:23 PM
To: **********@ananzi.co.za
Subject: ICASA Complaint / Query ADSL Cap

Please See Below,
Click to expand...

Opinions anyone?
 
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*please see below*- How typical, she forgot to type her response :sick:

I think she's still loookin up what "sarcasm" means....
 
Of course it could just be a simple case of oversight :) Hitting the button when she didn't mean to. It happens.

Although, if I did that I'd then email the person the complete thing.
 
Ok she replied now (Antithesis I assume that you're correct, but I love giving them stick) I'll give her that, and at the top (in red) my reply I have just sent through:

Once again your reference CA/G464/06 means little to me, as I have complained on at least 3 different occasions. I am simply going to assume that this is a stock standard formatted reply and you yourself do not know what my questions where in my original email

So now I'm lodging my complaints one at a time:

Number One:
I am unhappy as an ADSL user that my connection resets itself every 24 hours. Telkom attempts to blame this on the ISP's however it is in fact Telkom by their own admittance who are enforcing this reset because of the accounting system that THEY CHOOSE to use.

My formal Complaint, as per your regulations, my ADSL is being reset every 24 hours which is not permitted, I want you to stop this from happening any further.

Please inform me as to when you intend on having these regulations enforced, and if not your clear reasoning why, and I don't accept "we are experiencing a backlog" to be a professional excuse, if this is true, you have to ask yourself why, and do something about it

Yours faithfully as an unsatisfied ADSL user

R**** N****

-----Original Message-----
From: ******** ******** [mailto:********@icasa.org.za]
Sent: Monday, October 16, 2006 4:47 PM
To: *********@ananzi.co.za
Subject: Fwd: ICASA Complaint/Query ADSL Cap

CONSUMER PROTECTION DEPARTMENT
Tel: (011) 321 8292
Fax: (011) 448 1369

Our Ref.: CA/G464/06

Dear Mr ******,

The Independent Commmunications Authority of South Africa hereby, acknowledges receipt of your letter. Kindly note that the Authority has been inundated with complaints of late and is experiencing a backlog. Please accept our apologies for the delay in responding.

It is unclear whether you wish to lodge a complaint, or whether you wish to limit your correspondence to commentary. ICASA is aware of transgressions by Telkom with regards to ADSL and has set up a committee to lead projects on this matter, you are advised to visit our website from time to time to keep abreast of developments from that committee. Should you wish to lodge a complaint kindly respond to writer hereof.

Sincerely,




Consumer Protection Department

Independent Communications Authority of South Africa
Tel. (011) 321 8200 Fax. (011) 448 1369
Pinmill Farm, 164 Katherine Street, Sandton.
Private Bag X10002, Sandton,2146

Consumer Protection Department

Independent Communications Authority of South Africa
Tel. (011) 321 8200 Fax. (011) 448 1369
Pinmill Farm, 164 Katherine Street, Sandton.
Private Bag X10002, Sandton,2146
Click to expand...


The reason I'm being a stickler with her having to tell me which mail she is replying to is because in some of my mails I have just delivered commentary, but in another I specificly complained about caps, resets, double charges on one line and port prioritization.

I'm complaining now again about resets because I know that "technically" they do offer us the unshaped uncapped options.
 
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AntiThesis said:
Of course it could just be a simple case of oversight :) Hitting the button when she didn't mean to. It happens.

Although, if I did that I'd then email the person the complete thing.
Click to expand...

*typing* Please see below,

*thinking* ooh, lunchtime *clicks send*
 
ICASA is aware of transgressions by Telkom with regards to ADSL and has set up a committee to lead projects on this matter.
Click to expand...

Blah blah blah. Telkom never took them seriously the first time. Why will the second time be any different?
 
With these ICASA regulations being so wishy washy what rights do we really have, that can be enforced without Telkom slipping through a loophole?
 
The Independent Commmunications Authority of South Africa hereby, acknowledges receipt of your letter. Kindly note that the Authority has been inundated with complaints of late and is experiencing a backlog. Please accept our apologies for the delay in responding.
Click to expand...

Try making proper regulations then the population of South Africa would not have to email and complain. How useles is this DoC controlled ICASA?
 
..a very reasonable reply from ICASA..far more lucid than has been the standard in recent times

the dsl regs are being looked at - taking longer than planned due to licence conversion and the ministers inability to follow thru on council appointments
 
dominic said:
..a very reasonable reply from ICASA..far more lucid than has been the standard in recent times

the dsl regs are being looked at - taking longer than planned due to licence conversion and the ministers inability to follow thru on council appointments
Click to expand...

Well if something is reasonable that doesn't make it acceptable!
 
HosstheBoss said:
Well if something is reasonable that doesn't make it acceptable!
Click to expand...
sure it is not all it could be but it probably isn't reasonable in the real world to expect them to wave a magic wand and make telkom behave

my experience over the last 4 years with ICASA is that getting an intelligent reply is not given
 
dominic said:
sure it is not all it could be but it probably isn't reasonable in the real world to expect them to wave a magic wand and make telkom behave

my experience over the last 4 years with ICASA is that getting an intelligent reply is not given
Click to expand...

I doubt anyone (most importantly myself) thinks that my email will make the slightest difference. But expectations such as mine and such as many others are based on the problems that exist. Other than complaining and demanding from ICASA what else can we (as regular folk) do? If they expect us to use a product as ridiculous as ADSL in its current form, then they shouldn’t be surprised if we make unrealistic and ridiculous demands!

Any way, I recon we are on the same page, I’m bitching TO you, not AT you, so don’t get me wrong! :rolleyes:
 
I got the same exact worded response from icasa.. and had the same problem... of not knowing WHICH complaint of the many they were refering too. Pathetic, they deserve jacksh1t of our support.

oh yes : and the reply was atleast 2-3months AFTER my complaints.
 
I sent ICASA a very very polite and undeservedly flattering email about their ongoing efforts to get affordable broadband to the people, etc, in an effort to get some information on LLU, declaring SAT-3 essential and the ADSL regs.

This was on the 17th of October. I don't really expect a response until next year though, if at all.
 
*has set up a committee to lead projects on this matter, *

the minute I read a committee has been set up I figure you can forget all your demands. Interminable yammering, discussions blah blah and Nothing will get done as always.


toady
 
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