Recommend an ISP

[luka138]

Quality over quantity for me.

Quality - as in why the OP would love to go back to MWEB... And can.

Afrihost is quality too, especially when considering that they have their own network and that they don't depend only on Seacom.

 

[Bryn]

Good to hear. I've been doing that all daily for years without a hitch.

So have I. Been with Afrihost for years. Throughout that entire time there were maybe 2-3 weeks accumulatively that were hit and miss, and Blizzard games sometimes had high latency in the evenings.

And all that time, my uncapped account was unshaped and unthrottled. Only reason I'm capped now is because I'm changing to 100Mbps fibre (on Monday, finally) and uncapped doesn't go that high (and would be too expensive even if it did).

 

[PostmanPot]

So have I. Been with Afrihost for years. Throughout that entire time there were maybe 2-3 weeks accumulatively that were hit and miss, and Blizzard games sometimes had high latency in the evenings.

And all that time, my uncapped account was unshaped and unthrottled. Only reason I'm capped now is because I'm changing to 100Mbps fibre (on Monday, finally) and uncapped doesn't go that high (and would be too expensive even if it did).

No no, Afrihost streaming was terrible for ages. Particularly on the Southern IPC.

 

[Bryn]

No no, Afrihost streaming was terrible for ages. Particularly on the Southern IPC.

Not for everyone. Plenty of us in the Afrihost feedback threads had no issues, me included.

 

[PostmanPot]

Not for everyone. Plenty of us in the Afrihost feedback threads had no issues, me included.

I'm happy that some users were unaffected, and that you were one of them. I like to recommend ISPs where 99.9% of users have zero issues.

 

[Johnatan56]

No no, Afrihost streaming was terrible for ages. Particularly on the Southern IPC.

Stuck in the past
If I remember correctly Mweb had huge problems with Seacom about a week ago while Afrihost was fine.
Afrihost picked up their game since the mid of last year, the new network is going pretty well.


And with your argument of quality > quantity, why overpay for the same quality? If you can get something of equal/better value for less money, why would you go for the more expensive option?

I'm happy that some users were unaffected, and that you were one of them. I like to recommend ISPs where 99.9% of users have zero issues.

I guess you wouldn't recommend Mweb then. They have more complaints in this forum than a lot of other ISPs.

 

[Bryn]

I'm happy that some users were unaffected, and that you were one of them. I like to recommend ISPs where 99.9% of users have zero issues.

What Afrihost users are having issues? As I said, the network is rock solid.

 

[PostmanPot]

What Afrihost users are having issues? As I said, the network is rock solid.

Uptime and constant performance for 99.9% of users, day and night, for many years, is also important.

 

[PostmanPot]

I guess you wouldn't recommend Mweb then. They have more complaints in this forum than a lot of other ISPs.

Complaints about usage, because people who aren't paying enough are using too much, are irrelevant.

ISPs' AUPs are a thorn in the side to any heavy users, particularly those who don't want to pay for what they use.

MWEB's AUP is in fact generous compared to other ISPs', with great pricing too.

 

[Chevron]

I guess you wouldn't recommend Mweb then. They have more complaints in this forum than a lot of other ISPs.

Only because people are idiots.

They buy standard uncapped when they should be paying for premium.

 

[Johnatan56]

Complaints about usage, because people who aren't paying enough are using too much, are irrelevant.

ISPs' AUPs are a thorn in the side to any heavy users, particularly those who don't want to pay for what they use.

MWEB's AUP is in fact generous compared to other ISPs', with great pricing too.

They are still people having issues with the service, therefore they are not irrelevant. Also, Mweb's services are not that generous, they are maybe on par with the industry average.

Only because people are idiots.

They buy standard uncapped when they should be paying for premium.

Not disagreeing with you Chevron, I was just stating a counter to Post as recently he is generalizing a lot, saying 99.9% of people have no problems etc. in other threads (in reference to Mweb's users having issues).

 

[PostmanPot]

They are still people having issues with the service, therefore they are not irrelevant. Also, Mweb's services are not that generous, they are maybe on par with the industry average.

Of course it's irrelevant. It's like people complaining that they can't drive a full tank of petrol's worth when they only filled it half way.

Your lack of logic is astounding.

Chevron and I are on exactly the same page here.

 

[Bryn]

Uptime and constant performance for 99.9% of users, day and night, for many years, is also important.

Afrihost won ISP of the Year for 4 years running until their disaster last year. The network has more than recovered and is brilliant again.

Tell me how Mweb does for the awards every year?

And how did Mweb perform during the Seacom issues? Oh right, their network broke. I wasn't even aware of the Seacom situation until I saw it on MyBB.

 

[PostmanPot]

Afrihost won ISP of the Year for 4 years running until their disaster last year. The network has more than recovered and is brilliant again.

Tell me how Mweb does for the awards every year?

And how did Mweb perform during the Seacom issues? Oh right, their network broke. I wasn't even aware of the Seacom situation until I saw it on MyBB.

I don't care about votes. Certainly those based on the idea that good internet means high usage. That is not what good internet means for me. I don't care for downloading/pirating.

I stay as far away from the pack as possible.

I have various other ADSL accounts and am an understanding person.

 

[MWEBHelp]

I don't seem to be having any luck at all with my selection ISPs.

• I was using Telkom, but their pitiful soft cap had my service throttled into the ground for 3 weeks of every month.
• Then I moved to Axxess who couldn't provide a quality of service that I found to be acceptable - the connection was just slow and despite multiple tickets to resolve the issue, it never seemed to go away.
• Then I moved to MWeb which was definitely decent and I was happy with them, but I saw and took what looked like a better offer
• So I moved to OpenWeb (upgraded from 4mbps to 10mbps) who shaped my connection bad enough as to be harmful to my small business during daylight hours
• Lastly, I've moved now to Nexus and while I'm happy with the service, I'm very disappointed with pretty much everything else, especially their billing policies.

Nexus flat out insists on debit order or credit card payment and won't accept EFT unless such payment is made before the 25th of each month. They recommended I basically pay double for 1 month in order to put my account in a credit and then I'm always just paying to "refresh" that credit but this doesn't work for me as I couldn't possibly manage a double payment at this time. Neither do debit order or credit card debits but that leaves me all without any options.

My situation currently is that due to unforeseen circumstances, I'm unable to satisfy the debit order payment, but I can pay R300 in time for the debit order and then I can make up the extra R200 afterwards. Nexus has informed me that they can't help me in any way at all and that I'm just going to have to sit and watch the debit order bounce at which point, the bank will nail me for the bounce and Nexus will also charge me 5% or R50 (whichever is larger) for ... reasons?

In light of this, I'm looking for another ISP (again) who might be more willing to help me continue to use their service.

Here are my requirements:

• 4mbps/10mbps line speed
• At least a soft cap of 400GB
• Flexible billing which allows me to pay however I want
• Budget of ~R1000/month (all inclusive)

Given my history with them, I'd love to go onto MWeb's 10mbps Premium package with line rental but at ~R1300 that's a bit heavy on my budget for now. Obviously as business picks up, I can make that move, but for now, I'd be hard pressed to manage it.

EDIT: I've just been informed that despite my advanced notice that I'm not going to be able to satisfy the debit order, Nexus ISP has submitted it to the bank anyway and when it bounces they're going to suspend my service. Really glad I didn't cancel my MWeb (just downgraded it) so I can use that as a backup.

Good Morning, let me know if you need my help with moving to the ideal package suited to your needs.

Seems like you've had a reasonable experience with the MWEB packages

 

[netstrider]

Can't speak for other ISPs, but VOX has been working very well for me ever since I signed up with them sometime last year. Stream 2x HD movies at once on a 10Mbps line which really only runs at about ~7Mbps - It is hard-capped however and has free data from 00:00 to 06:00.

Also, unused data gets rolled over to the next month up to a maximum of 6 months worth of data.