Record Calls

[ronnie_94]

I am not sure where exactly to post this, we are looking to record our incoming calls just like call centers do and I am not sure where to begin looking. Does anyone know of any software and/or hardware to do this?

 

[rubber_otter]

What infrastructure do you currently have? PABX or just telkom lines?

 

[gfmalan]

Easiest is to make use of a Voip provider that offer this feature.

Otherwise you need to get hardware to record calls to PCs or a other storage.

To keep yourself sane, get a Voip Provider like Euphoria to-do it for you, I can help you with that.

 

[ronnie_94]

What infrastructure do you currently have? PABX or just telkom lines?

We currently have a pabx

 

[ronnie_94]

Easiest is to make use of a Voip provider that offer this feature.

Otherwise you need to get hardware to record calls to PCs or a other storage.

To keep yourself sane, get a Voip Provider like Euphoria to-do it for you, I can help you with that.

Thank you, I will put this option through to the owner as well.