Red Bull mobile Handset Power issue

[healey]

I have had a Huawei u8800h for little under a year, about 2 months back the battery life went from nearly 2 days to 5 hours, if I use it 3 if I’m lucky, the first time I sent it in I got it back and Cell C said it had been formatted and new software loaded, to my surprise all my personal files and setting were still on it and the power issue was still there. I have swopped batteries and that did not help. I have sent it in a second time, this time all my setting are gone but the power issue remains....I find it hard to deal with Cell C as you can’t talk to a human unless you go into a store, when you mail them they never respond. I have 2 contracts with them and would expect a bit of human contact for my money.
I will be taking the phone in again this morning....has anybody else had this issue and what recourse dose one have in a situation where it appears that you are being lied to?

 

[The_Unbeliever]

Does it have wifi?

If so, turn wifi off. Turn packet data also off.

Uninstall applications which require the phone to be "always on" (this include apps which let you control your phone remotely etc).

You can, of course, backup all your data and do a factory reset yourself.

It might be a rogue application running amok.

 

[healey]

I've done it all....all apps are gone. Its been in 2wice and the repair folk have also removed stuff, they apparently changed a part but it is still the same issue.

 

[Cell_C]

HI healey

Please can you PM me the ref and IMEI number of your device.
As well as your contact detail.
Would like to see what can do to assist.

Regards
~AM~