Refunds

D

dd1313

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Hi Guys

Is anyone asking to be reimbursed for the downtime ?

DD
 
Im considering it.
I have a bunch of accounts with Afrihost.
I am sure they arent paying seacom while they are down - so why are we paying them?
 
I don't know wthat the agreement is but I think IS will get some cash back from this downtime.
 
Wouldn't the ISPs then still have to pay for whatever backup solution they used (or in some cases didn't even use)?
 
Good luck with getting anything back from them..
 
I am hoping at least they give us some additional gigs for next month for the capped accounts.
 
I doubt anyone will see anything extra come out of this. Its not your ISPs fault that the international has been going down so they can't be held liable.

If their local connections went down to whatever reason that could be directly kinked to them for an extended period of time then you could perhaps ask for some kind of reimbursement but in the end it is still a 'best effort service' and you'd probably see nothing come from it.

The customer has no rights.
 
w1z4rd said:
ADSL is not a guaranteed service, this is stated in your T&C`s. You dont stand a snowballs chance in hell.



Of course they do, you just sign them away :)
Click to expand...

Your right w1z4rd, I do think its crap to pay for uncapped international internet and not get it for days and days....
I am sure Seacom won't be charging people like Afrihost for the downtime to Afrihost gets ALL the gravy, and mash as well.
 
The ISP's would have SLA's in place with their upstream providers so should get something back in penalties. I doubt however it will be passed on to you the consumer ;)
 
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We are a much more technology advanced ISP than most in this marketplace and we also expect to get nothing due to the downtime.
Despite actually buying bandwidth and managing our own network as well as reselling ADSL products. yet we do no expect anything.
Despite having buying SEACOM with SAT-3 failover and both failing we expect to get nothing.
Despite xxxx turning off our network on Monday we expect to get nothing.

The terrible thing is that because Telkom can not keep it's network running, everyone has to build in the words 'best-case' in to your ADSL service. Which means that even though for once it's not Telkom's fault then everyone loses.

It sucks, however, you are not in the boat on your own. The whole industry is being effected by this.

The silver-lining though will be once the other cables are down and connected as we should not have this issue again. I believe that there is a reciprocal redundancy agreement between them where they will shoulder each others traffic in case of disaster... rather than insist that you buy the same capacity on two cables just to keep your service running.
 
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I heard that MWEB will be giving all Uncapped Subscribers a free 10GIGs of usage onto their account to compensate for the downtime :whistle:
 
XperiAnce said:
I heard that MWEB will be giving all Uncapped Subscribers a free 10GIGs of usage onto their account to compensate for the downtime :whistle:
Click to expand...

I already got my free 10GB's, used it this morning when the interwebz came back...thanks MWEB ;-)
 
XperiAnce said:
I heard that MWEB will be giving all Uncapped Subscribers a free 10GIGs of usage onto their account to compensate for the downtime :whistle:
Click to expand...

Yeah - MWeb are definitely leading the way in Tier 1 Customer Service.

Offering 10GB to our customers, because IS won't, would cost us R400 per client... it's a shame I don't have R1bn to build my own network to actually put up some comptition to MWeb... rather than looking like and old and out of date, bad service company, thank to IS... :(

EDIT: We have a 2pm with MWeb today in the hope that they are actually starting to run a decent reseller service... amongst other things.
 
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