Relocating ADSL line managed by Afrihost

[Schizoid29]

Well, this seemed the most appropriate section of the forum to post this in. Perhaps I can grab the attention of Afriman/Afriguy.

I will be moving to a different address soon and today filed a request with Telkom to move my line to the new address. However, they notified me that they are unable to help me since my line is being managed by another ISP (afrihost) and that I need to arrange the relocation of my line with them.

Has anyone else in here ever been through this? There doesn't seem to be any obvious links on either the afrihost website or the clientzone site. Aside from filing a support ticket, does anyone have any idea on to proceed?

Ultimately, I may need to cancel my account with afrihost just to get it back to Telkom and get it moved. However, I would very much like to avoid that scenario.

 

[AfriGuy]

Hi

I see you've PM'ed me too
Just to confirm here:

This can all be done via the ClientZone. You need to login and cancel your line, an option will come up for a reason on the cancellation. Here you can select relocation

 

[PsyWulf]

Been there,done that,cancel,wait for transfer back ( took a week for mine afaik ),then relocate order on telkom's side

 

[Schizoid29]

Hi

I see you've PM'ed me too
Just to confirm here:

This can all be done via the ClientZone. You need to login and cancel your line, an option will come up for a reason on the cancellation. Here you can select relocation

Okay,

So I've unbundled my line from the rest of my account and canceled it, giving relocation as the reason. Any idea whether I'll be able to maintain connectivity during:

• the migration back to telkom? and
• the period while I'm waiting for telkom to actually relocate my line?

Will I be relegated to reading dead trees?

 

[PsyWulf]

Line stays live till the cutoff you specify to telkom

 

[DrJohnZoidberg]

Hi

I see you've PM'ed me too
Just to confirm here:

This can all be done via the ClientZone. You need to login and cancel your line, an option will come up for a reason on the cancellation. Here you can select relocation

I'm going to be needing to do this soon too. How does this work for a bundle? Will I retain my current bundle deal?

 

[Schizoid29]

Any idea if telkom will relocate my adsl service along with the voice service? I'll only be moving a relatively short distance and will remain within the same exchange.

 

[AfriGuy]

Okay,

So I've unbundled my line from the rest of my account and canceled it, giving relocation as the reason. Any idea whether I'll be able to maintain connectivity during:

• the migration back to telkom? and
• the period while I'm waiting for telkom to actually relocate my line?

Will I be relegated to reading dead trees?

As long as you've told Telkom to keep the live up it'll be up. There isn't any downtime during the move back to Telkom

 

[AfriGuy]

I'm going to be needing to do this soon too. How does this work for a bundle? Will I retain my current bundle deal?

I'm afraid not

 

[AfriGuy]

Any idea if telkom will relocate my adsl service along with the voice service? I'll only be moving a relatively short distance and will remain within the same exchange.

They can usually give you the same number at a new place if it's within the same area, it can depend on Telkom though. Best to confirm with them.

 

[DrJohnZoidberg]

I'm afraid not

Ah, that sucks. Going to have to downgrade

 

[Schizoid29]

As long as you've told Telkom to keep the live up it'll be up. There isn't any downtime during the move back to Telkom

Do I need to explicitly tell Telkom to keep it live? I was hoping that the adsl service simply migrates to Telkom, appears on my bill and that I just need to "not cancel" it.

 

[AfriGuy]

Do I need to explicitly tell Telkom to keep it live? I was hoping that the adsl service simply migrates to Telkom, appears on my bill and that I just need to "not cancel" it.

It won't cancel via us, it'll simply relocate back to Telkom as they need to arrange the actual relocation. It should stay active with Telkom.

 

[Jim West]

I'm going to be needing to do this soon too. How does this work for a bundle? Will I retain my current bundle deal?

I'm afraid not

That's why I never go for bundles and have Telkom manage my line.

 

[Schizoid29]

Yup, I'm definately going back to Afrihost as soon as my line gets moved to my new address. Got an email last night stating that my line has successfully been migrated back to Telkom and now I can barely stream youtube @360p despite my modem syncing at 4088 Kbps (under afrihost I can get 720p).