Remote Desktop Support

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The_Unnamed

WUD FTW
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What is the best Remote Desktop application for supporting +/- 200-300 users.
Needs to have an easy installer or an unattended installer.

Any ideas welcome :).
 
WE use Teamviewer and Ultravnc FREE

But the best paid support software for us was RADMIN all the way.
 
Dameware - install and configure remotely over LAN
Teamviewer - internet based
Logmein Rescue - internet based
 
We also use Teamviewer.
Have used Radmin in the past.

Don't know about Radmin now adays but Teamviewer let's you see which computers is online or not.


Are you looking at supporting users on the same LAN or over the internet?
 
McGuywer said:
We also use Teamviewer.
Have used Radmin in the past.

Don't know about Radmin now adays but Teamviewer let's you see which computers is online or not.


Are you looking at supporting users on the same LAN or over the internet?
Click to expand...

It will mostly be on the same LAN. Internet support is not really needed.
 
What I don't see at Radmin is:

- See if the computers is online or offline
- Restart in Safe Mode

Teamviewer could also be cheaper.

Radmin is from 200+ PCs - $22 per remote PC

And Teamviewer is R 17,349 for 3 simultaneous sessions.

How many people would be logging into the clients computers?
 
McGuywer said:
What I don't see at Radmin is:

- See if the computers is online or offline
- Restart in Safe Mode

Teamviewer could also be cheaper.

Radmin is from 200+ PCs - $22 per remote PC

And Teamviewer is R 17,349 for 3 simultaneous sessions.

How many people would be logging into the clients computers?
Click to expand...

2 people (Both the support guys here)
 
PsyWulf said:
At a financial firm we had 5000 people to remotely support software over dialup:sick: used Bomgar
Click to expand...
Luckily that is over?!


The_Unnamed said:
2 people (Both the support guys here)
Click to expand...

Then TV would be cheaper than Radmin.
Lets say:
250 computers * $22 = $5500.
Teamviewer is R17400 for 3 support guys.

I also see that TV 7 was released late last year and Radmin 3.4 late 2009.

Only thing that bothers me about TV is that if TV 8 comes out, you need to buy an upgrade licence.
We use TV and we are quite happy.
 
What I don't see at Radmin is:

- See if the computers is online or offline
Click to expand...

We tried the Server and client edition shows you everyone connected over the Lan that is.
Was much faster than vnc or teamviewer especially over vpn - but pricey!
 
McGuywer said:
Luckily that is over?!




Then TV would be cheaper than Radmin.
Lets say:
250 computers * $22 = $5500.
Teamviewer is R17400 for 3 support guys.

I also see that TV 7 was released late last year and Radmin 3.4 late 2009.

Only thing that bothers me about TV is that if TV 8 comes out, you need to buy an upgrade licence.
We use TV and we are quite happy.
Click to expand...

Awesome. Thanks for the advice.
And can i do a silent install of TV on all the domain computers?
 
The_Unnamed said:
What is the best Remote Desktop application for supporting +/- 200-300 users.
Needs to have an easy installer or an unattended installer.

Any ideas welcome :).
Click to expand...

The_Unnamed said:
It will mostly be on the same LAN. Internet support is not really needed.
Click to expand...

I use RealVNC and TightVNC. Both are easy to install and both can be installed and configured with a .bat file.

Both are free.
 
hungrybeaver said:
I use RealVNC and TightVNC. Both are easy to install and both can be installed and configured with a .bat file.

Both are free.
Click to expand...

And is it easy to manage a few hundred clients? As in if John Doe calls me will i be able to connect to him without knowing his IP address of without knowing his PC name off hand?
 
The_Unnamed said:
Awesome. Thanks for the advice.
And can i do a silent install of TV on all the domain computers?
Click to expand...

Yes you can, use the MSI installer for domains.

The_Unnamed said:
And is it easy to manage a few hundred clients? As in if John Doe calls me will i be able to connect to him without knowing his IP address of without knowing his PC name off hand?
Click to expand...

You can save an VNC shortcut and rename it to the users name.
The problem is that IP's do change...
 
Got an app running on the desktops displaying PC name and IP for such cases ^
 
The_Unnamed said:
And is it easy to manage a few hundred clients? As in if John Doe calls me will i be able to connect to him without knowing his IP address of without knowing his PC name off hand?
Click to expand...

You'd need to know the name or IP. With mRemoteNG you can save/add VNC connections under folders. Like for instance, I have Branches>Durban>XXX Road>Servers>Server1, Server2 etc. I also have one for users eg >XXX Road>Users>LAB>User1, User2 etc.

It's takes a bit of time to setup but once it's been done you're all set. And you can backup your config. mRemoteNG can also take RDP connections. Its the one piece of software I use every single day.
 
Last edited:
GBRIDGE FTW...

you register a fake gmail addy, hook up the pcs via this e-mail addy, you can connect from home/work behind a firewall.

You can check which pcs are online... etc

Only thing is, you can't do a mass roll out... i think....havent had to. :P

OH AND ITS FREE :P

http://www.gbridge.com
 
Guess i should also mention that most of the computers do not have internet access.
This is proving to be a problem with Team Viewer as its constantly complaining about not having internet access :-/.
 
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