Well, Ive just been steaming about Telkom lately. Especially since I just got adsl last month and have been loving it,...now these new prices. Well, I sent them a mail just basically venting my anger about prices, world trends, comparisons between here and the UK, US, Asia. I mentioned how regular users (not companies) in the UK can have 1Mb lines for less than our 384k lines. This is the reply I got, although it is relatively friendly in nature,...im still not happy and wont be anytime soon:
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Dear anonymous
Your mail has been received and your comments noted.
You should remember that hate is a passion too and it is with the same passion that we have rolled out our services to the market and might I add, amongst great competition. The South African market has never had this much choice when it comes to voice and IP services.
U don't need a land line today, U have three cell phone providers and U don't need a Telkom IP related product, U have a choice. As for broadband options, there are even more choices, Sentech, iBurst and 3G to mention but a few. Choice is wonderful and U are fully empowered to move to any of these alternatives.
From our side, we try really hard to run a great ISP, with trained staff and suitably prices services. The problem being that as Telkom, our staff are highly sort after in the IP market, so no sooner are they trained and up and running, our various competitors poach them.
As a dial-up subscriber, we are second to Mweb, who are double our price on dial-up.
As for DSL, we are not the only ISP in the world who offer usage based service and I am sure we wont be the last. What the future holds, I have no idea if we will stay on the model, I really cant tell U that it's here to stay or go. You have to look at cause and effect, and prior to the current change there was a simple 3 Gig service with unlimited local access, once past the cap. Well if everybody played by the same rules from the start, we would not be having this e-mail conversation.
The only thing I can assure is that it will change ... again, cheaper faster and more services, of these I am almost positive. It's a world wide trend and we will follow best practices to maintain competitiveness.
So don't hate us for too long, we really want to keep U as a client at some stage of your IP or voice related requirements.
Oh and just btw, we made top 10 in most love company in SA.
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Dear anonymous
Your mail has been received and your comments noted.
You should remember that hate is a passion too and it is with the same passion that we have rolled out our services to the market and might I add, amongst great competition. The South African market has never had this much choice when it comes to voice and IP services.
U don't need a land line today, U have three cell phone providers and U don't need a Telkom IP related product, U have a choice. As for broadband options, there are even more choices, Sentech, iBurst and 3G to mention but a few. Choice is wonderful and U are fully empowered to move to any of these alternatives.
From our side, we try really hard to run a great ISP, with trained staff and suitably prices services. The problem being that as Telkom, our staff are highly sort after in the IP market, so no sooner are they trained and up and running, our various competitors poach them.
As a dial-up subscriber, we are second to Mweb, who are double our price on dial-up.
As for DSL, we are not the only ISP in the world who offer usage based service and I am sure we wont be the last. What the future holds, I have no idea if we will stay on the model, I really cant tell U that it's here to stay or go. You have to look at cause and effect, and prior to the current change there was a simple 3 Gig service with unlimited local access, once past the cap. Well if everybody played by the same rules from the start, we would not be having this e-mail conversation.
The only thing I can assure is that it will change ... again, cheaper faster and more services, of these I am almost positive. It's a world wide trend and we will follow best practices to maintain competitiveness.
So don't hate us for too long, we really want to keep U as a client at some stage of your IP or voice related requirements.
Oh and just btw, we made top 10 in most love company in SA.
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