Reporting Telkom to the NCC

ponder said:
Maybe they're just ignorant, I dunno. I heard something about them no longer assisting in the near future.

Bottom line is you have a contract with AH, that is who you should deal with. If Telkom has been taking your calls count that as a bonus.

You can try the NCC but they will dismiss you as you lodged a complaint against the wrong entity. You don't have a bill from Telkom indicating they are providing you with a adsl service. If you don't want to deal with the middle man then don't make use of their services.
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Well, the reason I contacted AH instead of Telkom is because the voice line is also down, and that has nothing to do with AH why must I report it to them?

And I get 2 bills, one from Telkom for the voice line and the other from AH for the Internet and ADSL loop.
 
Log the voice line with telkom, ah does not do pots. one fault with telkom for voice, one with ah for adsl as that how your services are split up.
 
ponder said:
Log the voice line with telkom, ah does not do pots. one fault with telkom for voice, one with ah for adsl as that how your services are split up.
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So am I right that I logged it with Telkom because its not a internet issue and I can make a complaint to the NCC?
 
ponder said:
Only for the voice & only if you followed the escalation procedures.
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Well its because of the POTS circuit being damaged that I don't have internet.

Ive escalated it 3 times, what would be the correct procedure?
 
MickeyD said:
If the Telkom call centre agent was doing their job properly, they should be telling you to call Afrihost and then terminate your call.
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Last year I was told exactly that by Telkom - that I should be logging ADSL line faults with AH as the latter were managing my line. But at that time Telkom didn't terminate the call and attended to my line fault anyway. Nonetheless I got the hint and shortly thereafter moved management of my line to Telkom. Since then Telkom has expeditiously dealt with subsequent line faults and I have no complaints.
 
In those instances where you would like to escalate your complaint further, the Escalation Centre or Telkomdirect Shop will provide you with the telephone number of the office of the Chief Executive Officer (CEO) of Telkom.
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Yea right, anyway I logged it with the NCC and they will be in contact with Telkom shortly.
 
medicnick83 said:
Hi all,

I just wanted to vent about something.
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Bru, with all due respect, you are lucky to have even telkom looking at your line so you can't really cry for missing 1 day of work when I haven't been to college for 2 months.

Be grateful.
 
Rickster said:
Bru, with all due respect, you are lucky to have even telkom looking at your line so you can't really cry for missing 1 day of work when I haven't been to college for 2 months.

Be grateful.
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But you don't even pay Telkom to look at your line?
 
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