Requirements for returning Seagate HDD

[PostmanPot]

This 120GB Seagate SATA of mine is getting very noisy and I'm worried it's going to die soon. It was manufactured in December 2005.

Do I need any invoices in order to return the drive to Ingram Micro?

TIA.

 

[Arthur]

Yes, take proof of purchase if you can, eg invoice.
I'm sure you'll be honest ... so many people lie when RTM-ing...

 

[PostmanPot]

And if I can't take PoP?

 

[PostmanPot]

Still under warranty. Good to know I don't need PoP.

Do [very] noisy drives fall under warranty or do they have to be dead?

 

[medicnick83]

Still under warranty. Good to know I don't need PoP.

Do [very] noisy drives fall under warranty or do they have to be dead?

Copy the stuff off and take it back, say its faulty and they can hear it.

 

[Arthur]

Depends on what sort of noise exactly. Any other signs of impending failure? SMART reports or alerts? Almost all HDDs these days have software-switchable noise dampening, and perhaps this got switched off somehow, though this is very rare. I'm sure Seagate's website has a utility which allows you to check the settings and reset noise-suppression to ON. Maybe worth a try. And of course gdiza is right: make a backup asap.

 

[PostmanPot]

HDD is clean.

No other reports or alerts. Will check up noise dampening.

I'll record the sound and see what you guys think.