[RESOLVED] Axxess mobile SIM

T

The_Unbeliever

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Apr 19, 2005
Messages
103,196
So I ordered an axxess mobile SIM (1+1) on Tuesday as our ADSL line is down solid, and put my work's address down for the delivery.

Wednesday afternoon at 17:44 I got a call from the courier guy, there's nobody at the offices. Told him I'm already at home, and he said he will be back the following day.

Thursday came, and is almost over - and still no sign of the courier.

I'm going to wait till 17:00 before leaving for home.

How do these guys' delivery schedules work? I thought he would simply continue where he last stopped, but it does not seem to be the case....
 
T

The_Unbeliever

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Joined
Apr 19, 2005
Messages
103,196
The reason for ordering this SIM is because our ADSL line is down solid since Friday evening, and Telkom haven't repaired it yet.

Leaving now for home. Somebody else is wasting his (and his company's) time and fuel, not mine.
 
K

kianm

Honorary Master
Joined
Jan 13, 2014
Messages
10,533
Madness. How can one look to deliver at a business address that late. If it were a home address then the time would make perfect sense
 
T

The_Unbeliever

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Apr 19, 2005
Messages
103,196
Received the SIM this morning at 09:57 :cool:

Plugged it into my Afrihost mifi, configured the APN, and it ROCKS! :cool: :D

Wife will be happy to be able to communicate via email etc again.

Thanks!!! :)
 
T

The_Unbeliever

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Messages
103,196
3991190052.png


:cool:
 
SweetFennyAdams

SweetFennyAdams

Expert Member
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Jan 12, 2013
Messages
2,228
I ordered my 12gb + 12Gb mobile offering last Friday.
As of today I see no movement on the SIM order.
Clip_2.jpg
 
SweetFennyAdams

SweetFennyAdams

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Joined
Jan 12, 2013
Messages
2,228
Have just received my yellow MTN Data SIM and provided RICA docs.
Axxess Dashboard reflected 'collected' and SIM active immediately after delivery.

Ordered: 1:30pm Friday
Delivered: 1:20pm Tuesday
Delivery time: 2 working days

The only issue I had was that the default 'MTN(Data)' APN was active and did not allow me to connect.
A quick call to the Axxess call center had me change the APN to 'axxess' and it connected immediately.
I'm in peak hour net traffic in the CT CBD right now. Attached is my speed test results.
Ill check later when demand decreases and post a followup speed test.

SUGGESTION TO AXXESS: Please a small leaflet in the courier bag with the SIM or send an email with APN setup instructions.

Clip_3.jpg
 
The Axxess Lady

The Axxess Lady

Axxess Representative
Company Rep
Joined
Feb 21, 2013
Messages
591
SweetFennyAdams said:
The only issue I had was that the default 'MTN(Data)' APN was active and did not allow me to connect.
A quick call to the Axxess call center had me change the APN to 'axxess' and it connected immediately.

SUGGESTION TO AXXESS: Please a small leaflet in the courier bag with the SIM or send an email with APN setup instructions.

View attachment 186699
Click to expand...

Hi SweetFennyAdams, when you sign up you received an email from us stating the following: "Once your Axxess Mobile SIM Card is delivered, simply click on the following link where you will find step-by-step instructions on how to change the APN settings on your current mobile device in order to get connected to the Axxess Mobile Network."

If you have not received this mail please send us your email address so we can check why you have not received it.
 
T

The_Unbeliever

Honorary Master
Joined
Apr 19, 2005
Messages
103,196
SweetFennyAdams said:
Have just received my yellow MTN Data SIM and provided RICA docs.
Axxess Dashboard reflected 'collected' and SIM active immediately after delivery.

Ordered: 1:30pm Friday
Delivered: 1:20pm Tuesday
Delivery time: 2 working days

The only issue I had was that the default 'MTN(Data)' APN was active and did not allow me to connect.
A quick call to the Axxess call center had me change the APN to 'axxess' and it connected immediately.
I'm in peak hour net traffic in the CT CBD right now. Attached is my speed test results.
Ill check later when demand decreases and post a followup speed test.

SUGGESTION TO AXXESS: Please a small leaflet in the courier bag with the SIM or send an email with APN setup instructions.

View attachment 186699
Click to expand...

The Axxess Lady said:
Hi SweetFennyAdams, when you sign up you received an email from us stating the following: "Once your Axxess Mobile SIM Card is delivered, simply click on the following link where you will find step-by-step instructions on how to change the APN settings on your current mobile device in order to get connected to the Axxess Mobile Network."

If you have not received this mail please send us your email address so we can check why you have not received it.
Click to expand...

I received said email regarding the APN change. Maybe yours got rerouted to your spam filters?
 
SweetFennyAdams

SweetFennyAdams

Expert Member
Joined
Jan 12, 2013
Messages
2,228
Many thanks.
I found it in the spam box.

I have to say, I'm not very impressed with my speeds on Axxess, but I cant blame them.
Since my last speed test, things went South last night.
I can't stream youtube and it lags when changing URL.
On a few occasions I was disconnected and tossed over to Edge.
Axxess runs off the MTN backbone, so it's an MTN issue with signal in my area.
It seems I will have to revert back to Telkom Mobile.
Nothing ventured, nothing gained I suppose!


Clip_4.jpg
 
Last edited:
M

Makate

New Member
Joined
Nov 21, 2014
Messages
5
My axxess sim used to connect automatically but not anymore. In fact I have to redial 5 times or more before it can connect. The issue remained unresolved so i decided to order a new sim only to find that the problem is not resolved. As a reseller I am worried about this and cannot resell the sim to my client with this problem unresolved.
 
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