Right, i tried to remain calm and composed so as to not make a scene but i have tried several normal business means of getting Webafrica to assist with issues regarding their hosting for my site, so here i am. Previous WA issues seem to get sorted out quicker here than A - Phoning, B - Emailing, C - Messengering, D - Using the Online Support Ticket Function, E - Asking nicely and being patient.
I (as most of you are well aware run and maintain the www.newshost.za.net website). It has become very popular and seems to draw alot of attention. The members of newshost will be aware that we had downtime some days ago, for 1 week. This was rectified by WA staff ONLY once Rupert had intervened after reading posts from angry and confused members of newshost and myadsl. http://mybroadband.co.za/vb/showthread.php?t=64737&page=3
I am now faced with another problem, also 1 week old now which i have asked several people at WA in the hosting department to sort out for me. (Aziz, Jan, Keith and Brad) I cannot point any fingers at Aziz as he knows very little about the problem. I however point the entire Blame on Jan who while seeming to be very busy all the time i contact him that he cannot attend to my issues, he said he would sort them out when he is less busy which i accepted. Moving along several days, nothing has been done. So i get in contact with Keith, the Hosting Manager which i have to say has is EXTREMELY unhelpful, does not follow through with issues nor does he seem to care about the end user and the uptime and functionality of my website. I was mailed at 10:57 AM stating that my sub domain issues (the smallest of issues in my opinion will be taken care of). However at 3:37 PM the issue had not been resolved. I get in contact with Keith who says "[3:43 PM] keith: OK. I've found your ticket that you sent. Let me see if I can get Jan online withus", well im still waiting for a resolution and status update??
I mean, taking 1 week is fine with me provided i know someone is actually attending to the problem and are trying to sort it out. When nothing gets done it begins to work on your nerves as you are paying quite alot of money every month, attracting alot of Users to the WA Local Only Accounts, and even recommending the accounts that Users should get from WA.
Another thing, i dont want anymore 50% discount bribes and the likes, i just want my seemingly insignificant and small issues resolved fairly quickly or with a valid reason as to a delay.
I hope this is the first and last post regarding WA and newshost issues as i believe the company is fantastic and is doing good things for the general public.
May my issues be sorted out soon.
Regards,
Bouncer
I (as most of you are well aware run and maintain the www.newshost.za.net website). It has become very popular and seems to draw alot of attention. The members of newshost will be aware that we had downtime some days ago, for 1 week. This was rectified by WA staff ONLY once Rupert had intervened after reading posts from angry and confused members of newshost and myadsl. http://mybroadband.co.za/vb/showthread.php?t=64737&page=3
I am now faced with another problem, also 1 week old now which i have asked several people at WA in the hosting department to sort out for me. (Aziz, Jan, Keith and Brad) I cannot point any fingers at Aziz as he knows very little about the problem. I however point the entire Blame on Jan who while seeming to be very busy all the time i contact him that he cannot attend to my issues, he said he would sort them out when he is less busy which i accepted. Moving along several days, nothing has been done. So i get in contact with Keith, the Hosting Manager which i have to say has is EXTREMELY unhelpful, does not follow through with issues nor does he seem to care about the end user and the uptime and functionality of my website. I was mailed at 10:57 AM stating that my sub domain issues (the smallest of issues in my opinion will be taken care of). However at 3:37 PM the issue had not been resolved. I get in contact with Keith who says "[3:43 PM] keith: OK. I've found your ticket that you sent. Let me see if I can get Jan online withus", well im still waiting for a resolution and status update??
I mean, taking 1 week is fine with me provided i know someone is actually attending to the problem and are trying to sort it out. When nothing gets done it begins to work on your nerves as you are paying quite alot of money every month, attracting alot of Users to the WA Local Only Accounts, and even recommending the accounts that Users should get from WA.
Another thing, i dont want anymore 50% discount bribes and the likes, i just want my seemingly insignificant and small issues resolved fairly quickly or with a valid reason as to a delay.
I hope this is the first and last post regarding WA and newshost issues as i believe the company is fantastic and is doing good things for the general public.
May my issues be sorted out soon.
Regards,
Bouncer
