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You can try and use a Linux LiveCD like Ubuntu to access files on the HD but it all depends on your definition of a crash.
Recover to a different HD (external etc) and never the same one. What email application did she use because you will need to determine where the emails were saved.
The POP3 server only stores mail for X amount of days as setup in your email application so you will not be able to get all her email from the server, only the last few days or so.
Do yourself a favour and move her over to Gmail while you are at it.
Edit: If ubuntu cannot read the drive then you will have to try data recovery software like Ontrack EasyRecovery Professional etc.
I think the pcb of the hard drive is broken because i cant even see the hdd in the bios