Retrieving deleted/recycled number - vodacom

EReddy said:
I also lost my number...after being out of country...Vodacom will not help they do not even notify you of deleting the number they just implement. Shameless they don't even worry about the well being of their clients.
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In this case, the fault is on you. When you are out of the country, you keep your number active by recharging with airtime once every 2 months (that is the rule for Cell C and it should be similar for all the networks).

If you really want the number back, your best bet is to try and get hold of the new owner once the number is redistributed and plead with them/ offer them some cash if you want for them to do an exchange.
 
Guys. Numbers gets recycled as per ICASA rules. It applies to all operators. Don't default on your account. If you have issues...contact Vodacom and make arrangements. If you are on prepaid make sure you don't start falling into the I activity rule. These things are in the T&C's.
 
Ockie said:
If you are on prepaid make sure you don't start falling into the I activity rule. These things are in the T&C's.
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Yeah, I think the general rule across the board if you go abroad is to just recharge every 60 days. I went abroad for some time and just recharged with R10 every 50 days or so just to be safe.
 
I get those rules, however, they should take into consideration how long one has been using the number.

I have always said that if one has been using the number for 5 to 9 years, then allow them at least six months before recycling the number, 10 years and more would have a 1 year allowance.

Anything below that, 3 months is fine.
 
Hi all, please assist me. Vodacom deleted my number a few years ago because my mom stopped paying for the contract, I did get a new number atleast. But my old number was linked to an old instagram account, i've been unable to log into that account for 4 years now as a verification pin has been sent to the old number. Someone has hacked into that instagram account and been posting inappropriate content. I need to get a hold of that number or at least be able to view the sms's , wil vodacom be able to help?
 
Megatrones said:
Hi all, please assist me. Vodacom deleted my number a few years ago because my mom stopped paying for the contract, I did get a new number atleast. But my old number was linked to an old instagram account, i've been unable to log into that account for 4 years now as a verification pin has been sent to the old number. Someone has hacked into that instagram account and been posting inappropriate content. I need to get a hold of that number or at least be able to view the sms's , wil vodacom be able to help?
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If the number is now owned by someone else, I doubt they will help. All you can do is try and phone it and plead with the owner to help out.
 
Ah the old "use it or lose it" clause. Many people who use ISP mobile APN services like Axxess and Afrihost has fallen victim to cards being disabled and the number recycled. MTN is usually helpful to get a new SIM and get the number back in the first couple of days. If the number was reassigned, well, then you are SOL.
 
Hello Vodacom I really need help please, I did not recharge my account that may have been my fault but please guys have had this number for more than 5 years I use it for every single one of my accounts my email my gaming accounts my instagram account and twitter, I have been told the number was deleted can I please just get it so I can get a verification code and change the number.
Please help guys
 
This is honestly shameless guys, for one who’s used the account for more than 5 years can you not call and warn before deleting? It is not humane to just delete one’s number now I’ve lost everything 3 of my accounts were hacked and the only way to retrieve it is through that number, this can solve all my problems please help me.
 
I got my MTN Sims from Afrihost. The one number I lost the SIM almost a year ago. I just got a new SIM from Afrihost and did a SIM swap, I was not even asked to verify myself, the SIM swap just worked. I still have the old number and my airtime, just over R300, was still there.
 
IamNoone said:
I got my MTN Sims from Afrihost. The one number I lost the SIM almost a year ago. I just got a new SIM from Afrihost and did a SIM swap, I was not even asked to verify myself, the SIM swap just worked. I still have the old number and my airtime, just over R300, was still there.
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How did you sim swap? Please man I need these accounts back I’m losing money a lot and I can’t even remove my card
 
Dmasfind said:
How did you sim swap? Please man I need these accounts back I’m losing money a lot and I can’t even remove my card
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Got a new SIM and followed the process. I selected the option for a damaged SIM.

Note that the number was not canceled on the network and reallocated to someone new.

If the number is reallocated then you are SOL.
 
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