Ripped off by Cell C on new contract

D

Dubai

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Joined
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I signed up a new data contract at cellc on 30 aug 2014
And this turned out to be a nightmare
The package I signed up for was the giga20 topup for R189 pm for 12 months
Both manager and Ssles person were aware of the package I wanted
Last weekend I got an email withy statement saying I am going to be billed R1063
I immediately contacted the manager and told him personally about the matter
He told me don't worry I will sort it out its a billing issue
On Monday morning the debit order goes off my account for the R1063 and not R189
I called the manager he told him about he said he will
Sort it out and get me my refund
3 days later no news from him I called him and he told me still waiting for response from accounts division
I called cellc customer care they were insistent they cannot help me and that I must go back to the store
Finally after auguring with them
They said would give a ref no and log a case
And now they say they changed me to an open package
Now they want to give me a bill shock
I am totally disgusted and I am going to take this to consumer protection act and also take legal chargers against cell c for the matter
All I wanted is giga20 on topup for R189 a month as advertised by cell c
And I have in writing what I signed and agreed
Please cell give my money back
 
The Consumer Protection Act isn't a place or person so much as it is legislation. You can take Cell C to the Small Claims Court if they don't sort out the issue timeously. It might help if you posted on Hello Peter, or contacted the Cell C rep on MyBB.
 
Go to your bank and reverse the debit order...

Then go into the Cell C store with COPIES of your paper work, do NOT give them the originals to take away with them... They either sort it out there and then or you cancel the contract.
 
Dubai said:
I signed up a new data contract at cellc on 30 aug 2014
And this turned out to be a nightmare
The package I signed up for was the giga20 topup for R189 pm for 12 months
Both manager and Ssles person were aware of the package I wanted
Last weekend I got an email withy statement saying I am going to be billed R1063
I immediately contacted the manager and told him personally about the matter
He told me don't worry I will sort it out its a billing issue
On Monday morning the debit order goes off my account for the R1063 and not R189
I called the manager he told him about he said he will
Sort it out and get me my refund
3 days later no news from him I called him and he told me still waiting for response from accounts division
I called cellc customer care they were insistent they cannot help me and that I must go back to the store
Finally after auguring with them
They said would give a ref no and log a case
And now they say they changed me to an open package
Now they want to give me a bill shock
I am totally disgusted and I am going to take this to consumer protection act and also take legal chargers against cell c for the matter
All I wanted is giga20 on topup for R189 a month as advertised by cell c
And I have in writing what I signed and agreed
Please cell give my money back
Click to expand...

Hi Dubai, I would like to get this resolved. Please DM me your account number and contact details. *DM*
 
I have copies of the signed contract clearly staring R189 a month on giga20 topup
 
Oj0 said:
Won't that get you blacklisted?
Click to expand...

Not in the slightest... It would end VERY badly for CellC if they tried to blacklist over a contract dispute, without even bothering to attempt to rectify it.
 
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