Router/Line issue has me stumped. Would appeciate any help.

|tera|

|tera|

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Hi guys ;)

Long story short.

About two and a half weeks ago I had to replace a router which was struck by lightning. Fine, I buy a new router from a supplier and opt for wireless. I receive a D-Link DIR615 Draft N.

I connect it to the ADSL filter and line and wham, the phone line is dead. Disconnect the router and phone line works again (I get a dial tone etc.). Router refuses to Sync to Telkom or connect to ISP.

I phone Telkom and log a fault. A few days later the technician pitches and says our new router is faulty. I go to the premises again and recheck all settings etc. I see it has the same symptoms as previously.

I test the router on our ADSL line at work and yep, it doesn't seem to connect to our line according to it's status.

I get a replacement last Friday (same model, sealed box) and go to install it at the premises.

I can configure the router as I please through it's web interface. As soon as I stick the router in the line, the phone line goes dead (new router).

Now I just don't know anymore.

I've set the router to use a PPPoE connection with the correct details. I've tried connecting the router to the line without the filter, but it just refuses to connect/sync.

So I phone Telkom once more and they say they'll escalate the issue;

Has anyone ever seen anything like this? I am completely baffled and I would seriously appreciate any constructive input.

Thank you.
tera ;) :D :p
 
ADSL Filter

Who did the initial connecting of your line ????

Telkom do supply a wall connector that has the filter BUILT-IN.

This is what I have.

IF I connect up a seperate filter I experience the same symptoms as you describe.

Try connecting up straight to the wall socket without any external filter and see what happens.


MW
 
Did you change the cables that goes from the router to the wall socket?
 
Amida said:
Did you change the cables that goes from the router to the wall socket?
Click to expand...

Yes Amida. I tried a standard phone cable that I took from work and we also bought a new cable which was crimped and made especially for us this morning by our PABX company.
 
What about Midnight's suggestion did you try that? Also did you see that the router the tech had actually sync it's easy for them to say the router is faulty.
 
MidnightWizard said:
Who did the initial connecting of your line ????

Telkom do supply a wall connector that has the filter BUILT-IN.

This is what I have.

IF I connect up a seperate filter I experience the same symptoms as you describe.

Try connecting up straight to the wall socket without any external filter and see what happens.


MW
Click to expand...
Thanks for the reply. As I said in the first post. I did try to connect the router straight to the jack, without the filter. Hence, everything I've tried just doesn't work. I am completely :confused:
Amida said:
What about Midnight's suggestion did you try that? Also did you see that the router the tech had actually sync it's easy for them to say the router is faulty.
Click to expand...
I wasn't at the premises when the tech was there, so I won't know if his router synced or not. Didn't see MW' post :p
 
Seems your DSLAM is conflicint with the in-wall POTS Filter, you will need to replace the in-wall POTS Filter in order for you to obtail a connection. Seems both got blown at the same stage.
 
Technically said:
Seems your DSLAM is conflicint with the in-wall POTS Filter, you will need to replace the in-wall POTS Filter in order for you to obtail a connection. Seems both got blown at the same stage.
Click to expand...

There is no In-Wall filter. I don't live in Gauteng.

As I said, I connected the router straight to the jack, without going through a filter and without the phone being connected, it still refused to synchronize.
 
DSLAM is in conflict with the POTS filter?!?!?!?!

And thats supposed to mean what?

A POTS filter eliminates the certain frequences on the phone line...
Oh and for an company that supplies ADSL bandwidth surely you know that the POTS filter sits on the phone side, not the ADSL side.... :rolleyes:
 
ToxicBunny said:
DSLAM is in conflict with the POTS filter?!?!?!?!

And thats supposed to mean what?

A POTS filter eliminates the certain frequences on the phone line...
Oh and for an company that supplies ADSL bandwidth surely you know that the POTS filter sits on the phone side, not the ADSL side.... :rolleyes:
Click to expand...

Yep...:D
 
Just to be clear teraside...
That post was directed at Person, not you :)
 
Have you tried another filter? The Netgear filters are awesome and actually work in contrast to Telkom POS filters.
 
When you connect a router to the line the DSL transceiver then attempts to synchronize with the DSLAM. Data can only come into the computer when the DSLAM and the modem are synchronized. The synchronization process is relatively quick but is very complex, involving extensive tests that allow both sides of the connection to optimize the performance according to the characteristics of the line in use. If the tests fail, because of a faulty in-wall POTs filter the line goes dead, until such time as the router is unplugged and it stops running the sync tests.
 
And did you fail to read the bit where he tried the router WITHOUT an ADSL filter on the line? hmmmm?

As for the rest of your post, I know the netgear router and I have messed around with them for years. If it can't do a DSL sync, it will retry constantly so just disconnecting the Filter and it will eventually connect. It does not need to be hard rebooted.
 
It is possible that the line voltage is too low for the device. Who knows what could have been damaged by the lightning, and Telkom techs are not always provided with the correct tools or knowledge to troubleshoot and repair problems.

If you can, see if the line's voltage is above 40 volts. Anything lower can be a problem for devices such as fax machines, modems, alarm communicators, etc.
 
There is that...

and the other thing that I had recently on my own line was interference between my jack and the exchange caused by a lightning storm that damaged a different set of phone lines, but the Telkom techies didn't replace all the cable and some was clearly still damaged.
 
AnomalyNexus said:
Have you tried phone DSL DSL & asked them to reset the port?
Click to expand...
Yes. I reset it initially when I setup the first router and asked them to reset again yesterday. It made no difference however.
Cadavre777 said:
It is possible that the line voltage is too low for the device. Who knows what could have been damaged by the lightning, and Telkom techs are not always provided with the correct tools or knowledge to troubleshoot and repair problems.

If you can, see if the line's voltage is above 40 volts. Anything lower can be a problem for devices such as fax machines, modems, alarm communicators, etc.
Click to expand...

ToxicBunny said:
There is that...

and the other thing that I had recently on my own line was interference between my jack and the exchange caused by a lightning storm that damaged a different set of phone lines, but the Telkom techies didn't replace all the cable and some was clearly still damaged.
Click to expand...

I don't have any tools to test either, so Telkom would definitely need to repair it.
 
You unfortunately can't really test either (except maybe the voltage on the line if you had the right piece of kit)...
 
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