Router/Line issue has me stumped. Would appeciate any help.

[rsifan]

You unfortunately can't really test either (except maybe the voltage on the line if you had the right piece of kit)...

Hey ToxicBunny,

Had similar problems with a DLink 2640 when I did support for a UK ISP, seems some routers will do that to your line for some reason or the other. Try another router to determine if it's the router itself. Unfortunately, sometimes it will work on certain lines and not work on others. That's why when you send it in for testing, it may work 100%!!

 

[ponder]

I recall a thread with someone biatching about their router they got from Cybersmart not working.

Apparently some Conexant chipsets used in some routers are having issues with some DSLAMs.

I dunno if this is related to your problem or not but thought I would mention it.

 

[|tera|]

Hey ToxicBunny,

Had similar problems with a DLink 2640 when I did support for a UK ISP, seems some routers will do that to your line for some reason or the other. Try another router to determine if it's the router itself. Unfortunately, sometimes it will work on certain lines and not work on others. That's why when you send it in for testing, it may work 100%!!

I recall a thread with someone biatching about their router they got from Cybersmart not working.

Apparently some Conexant chipsets used in some routers are having issues with some DSLAMs.

I dunno if this is related to your problem or not but thought I would mention it.

Problem resolved

So I spoke with D-Link support just now: www.d-link.co.za

I explained the whole story and the guy I spoke with said: Yep, that's not an ADSL Router, it's a Broadband Router, which means, you connect it to Iburst, ADSL, whatever modem you prefer. It's just a ROUTER. It doesn't have a port to connect an ADSL line (yep, it only has an INTERNET port).

Now, my peeve is that the supplier should have known this. I don't blame Telkom (already cleared the fault with them and actually apologized to them).

Now, let's see if I can get a new router with built in ADSL modem this time

 

[Gekco]

Ouch!

 

[|tera|]

Ouch!

<embarrassed>

 

[TonyA]

+1

 

[MidnightWizard]

First Principals

It's just a ROUTER. It doesn't have a port to connect an ADSL line (yep, it only has an INTERNET port).
Now, my peeve is that the supplier should have known this.

I am not sure how you could have put an RJ11 plug (ADSL wall socket) into an RJ45 ( Ethernet / LAN ) socket

Unfortunately "caveat-emptor" -- buck ALWAYS stops with Joe Sucker.

False advertising ? Take it up with ASA


MW

 

[ToxicBunny]

Eish...

That irritates me, and I've lashed out at IC for the same thing.. they sell lots of Broadband Routers.. but very few Broadband "modems"

 

[|tera|]

I am not sure how you could have put an RJ11 plug (ADSL wall socket) into an RJ45 ( Ethernet / LAN ) socket

Unfortunately "caveat-emptor" -- buck ALWAYS stops with Joe Sucker.

False advertising ? Take it up with ASA


MW

Believe it or not, but the RJ11 fits perfectly in that port? I'm indecisive about this issue, but I guess D-Link would know their own products. Didn't work on our office line either, so yeah...

Eish...

That irritates me, and I've lashed out at IC for the same thing.. they sell lots of Broadband Routers.. but very few Broadband "modems"

Yep. Talk about a not fun 2.5 weeks

 

[Gekco]

I've set the router to use a PPPoE connection with the correct details. I've tried connecting the router to the line without the filter, but it just refuses to connect/sync

This part is a bit confusing for me as well as the RJ11/RJ45 part.
Did you enter things like your username/password and ADSL Settings such as VPI/VCI settings into the routers admin interface?

Then it sounds like an ADSL router.

 

[bboy]

You can enter things like pppoe username/password into a non modem, but you won't enter things like vpi/vci

 

[Gekco]

Yes that makes sense thanks bboy.
I used to have my iBurst username/password entered into my Belkin Wireless router (non-ADSL), and that worked when I was still using them.