RSAWeb ISP Feedback

[squirrel]

Thoughts on RSAWeb? They have a decent 100mbps Octotel deal on at the moment, but I'm a bit hesitant to switch from Afrihost.

 

[fruitbat]

How painful is it to move away from
RSAWeb? They putting my sub up by 20% on octotel.
So either I take it.
Pay to down grade.
Or I move ISPs.

 

[Baxteen]

I have been with RSAweb for going on 3 years now.
they had the best price in my area for the line I was looking at.

is the support good? dont know I have had very little downtime, and never really needed to deal with support.
in the 3 years I have needed to log 2 support tickets. one was for a move, where I was stayign with them and staying with the same FNO. taht was seamless. I gave enough time and everything went smoothly. walked into the new house and had full sercvice, never a billing issue or hickup.
the otehr ticket was for a network outage, and 30 seconds after I logged teh ticket an SMS updte went out informing of the outage, and 2 hours later the outage was resolved, regular updates on the outage also happened.

 

[Anonymous™]

I recently joined them after 5+ years with CoolIdeas to take advantage of the Sanlam Reality discount. The connection is okay, but the back office support gives me a Telkom vibe. Consider I have a payment allocation ticket that is 10 days old today; I called them thrice since I filed it, and it's still not allocated.

 

[Anonymous™]

I recently joined them after 5+ years with CoolIdeas to take advantage of the Sanlam Reality discount. The connection is okay, but the back office support gives me a Telkom vibe. Consider I have a payment allocation ticket that is 10 days old today; I called them thrice since I filed it, and it's still not allocated.

The plan was to to move 3x FTTH lines to them to benefit from the Sanlam Reality discount but haikhona. This will be the end of me. (Payment made end of March is STILL not allocated on May 14. Pictured are all my calls to them. Atleast they have not suspended me)

 

[SauRoNZA]

Not a fok.

Even as an enterprise customer it was the worst ISP experience ever.

Can’t imagine how it must be as an end user pleb.

 

[Anonymous™]

Not a fok.

Even as an enterprise customer it was the worst ISP experience ever.

Can’t imagine how it must be as an end user pleb.

Lol! I don't think our relationship will be long-lived. I've retracted the other 2 cancellations and kept them with CISP. The cost-saving exercise was triggered by the now shelved VAT increase. I figured if I can reduce my stuff a little; RSAWEb might not be it

 

[SauRoNZA]

Lol! I don't think our relationship will be long-lived. I've retracted the other 2 cancellations and kept them with CISP. The cost-saving exercise was triggered by the now shelved VAT increase. I figured if I can reduce my stuff a little; RSAWEb might not be it

Good move.

My own experiences with them were shocking enough but I’ve also helped a friend with a very big account troubleshoot an issue that was all on their side from the very start and I knew from the moment I looked at it, but they were so insistent it’s not them by default they didn’t bother to do even the most basic troubleshooting.

Took a month to get them to look at it properly and then of course it was an “oops sorry” with an overnight fix.

 

[Stego]

I have been with them for two years now on their OpenServe plan and on moving to them there was a bit of glitch with the first invoicing but was sorted and account credited without making a second call.

I am now on the process to move from OpenServe to MetroFibre so we will see how that goes. For some reason in our area OpenServe is expensive compared to MetroFibre. For what I am paying for OpenServe 100/100 I can actually get the 250/250 plan and still get a bit of change (R49).

I will update you on how the switch goes. So far logging the change has been painless.

 

[Anonymous™]

The plan was to to move 3x FTTH lines to them to benefit from the Sanlam Reality discount but haikhona. This will be the end of me. (Payment made end of March is STILL not allocated on May 14. Pictured are all my calls to them. Atleast they have not suspended me)

What an absolute circus. I cancelled that line end of June, paid the R1k setup fee clawback, and yet they still hadn’t allocated the payment I made back in March.

Last week, I noticed they’re ISPA members, so I filed a formal complaint — I didn’t want them trying to claw back the payment again through collection processes (i.e. hand me over). I submitted my complaint with proof on Monday, and today it was resolved in my favour. In other words, it took an external party to finally get RSAWeb to act.

When I say I contacted them easily 100 times, I’m not exaggerating. I have OCD about these things — I wanted to see my balance at exactly R0.

Anyway, I won, got rid of them, and I’m leaving this here as a warning to anyone considering their services; consider this your PASOP!

EDIT:

Their feedback after 5 months is comical:

"We acknowledge the customer’s concern regarding the payment made on 29 March via NetCash.
Following an internal escalation, we have confirmed that the payment was successfully located and allocated to the customer’s account.
An updated statement is included for reference, confirming that the account is fully up to date with no outstanding balance for the period in question.
We regret that this matter was not resolved sooner, as the customer has since cancelled their service with us.
We acknowledge that a quicker resolution could have potentially prevented the loss of the customer and apologise for any inconvenience caused."

 

[fruitbat]

Hi. I just happened to look on rsaweb site. I’m paying R999 for 150/150. Yet the Black Friday special says the normal fee is 845.

How the heck does this work.