SA Wireless says "Blame MWeb, its them"

T

TheGene

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Sigh..... thats about all I can still do.... For more than 3 months now I have constantly been complaining to my ISP... SA Wireless,,, about the very very poor linespeeds I am getting, and constantly being told that ok they'll reboot the base station... or wait I'll change the frequency.. or the latest info, MWEB has a problem with INTERNATIONAL traffic (thats been for the past month and a half) to the current response of MWEB has a BIG problem, they have stuffed up our account.

Know what? I use MWEB as a backup.... through a Afrihost mifi.... seems to work just FINE...


I got up again this morning, NO internet. lol It is like being on a farm where the post MAY arrive this week, just sit back and be patient. I have skype convo's going back 3 months of only 1 subject..... my internet being down or extremely extremely slow.

How does dl speeds of 0.03 kbs sound? COME ON MWEB PLEASE FIX SA WIRELESS ACCOUNT !!!!!!!!

Maybe someone from MWEB can tell us why ONLY SA Wireless has been affected this way as far as my knowledge goes ?

Joe from SAW told me more than a week ago that they are switching to a new provider..... but that this will take almost 2 WEEKS?????? in this day and age??? phew.

I need my internet.... this is costing money, contrary to popular belief I am actually expected to PAY for this service every month, which I have unfailingly done, guh not EVER not even ONCE have SAW offered ANY kind of rebate because the service simply isnt THERE.

so... sigh..... maybe I'll get internet again today .....
 
MDE said:
Wierd as Amobia uses MWeb and our international is fine. Sounds like they're a crap WISP not knowing whats going on in their own network....

Seems its not just you complaining...

http://mybroadband.co.za/vb/showthread.php?t=466103
Click to expand...

I'm not sure about SA Wireless, but Amobia peers directly with Mweb and have direct access to their "allowed" data centre, other WISPs also, but Mweb state Amobia very clearly in their policies as their wireless provider. This is actually only possible, should the WISP be based in the Western Cape, since TheGene have Mpumalanga listed as his location, his connection is probably coming over ADSL/VDSL. Then again SA Wireless cannot blame Mweb, as they are the actual provider, Mweb cannot accept the responsibility.
 
Nothing wrong with Mweb's bandwidth, I'm peering with them directly at Teraco in Isando.

Do a traceroute then we can see where the issue is.
 
Fulcrum, the link I am using is actually in Brakpan mate. I have since received SOME feedback from them as regards the situation, they say that the situation SHOULD be resolved by Tuesday next week. SO.... I'll just have to wait and see wont I?

The link is Supposed to be point-to-point wireless...


Here are some stats,

3/19/2014 5:38 PM GMT cant even do a test it just doesnt complete.....
3/19/2014 1:30 PM GMT 0.11 Mb/s 0.16 Mb/s 206 ms
3/15/2014 2:59 PM GMT 0.72 Mb/s 0.51 Mb/s 17 ms
3/12/2014 3:46 PM GMT 0.46 Mb/s 0.14 Mb/s 29 ms
3/10/2014 3:12 PM GMT 0.41 Mb/s 0.12 Mb/s 41 ms
3/9/2014 7:58 PM GMT 0.12 Mb/s 0.08 Mb/s 24 ms
3/7/2014 4:01 PM GMT 0.42 Mb/s 0.14 Mb/s 25 ms
3/7/2014 11:45 AM GMT 0.88 Mb/s 0.05 Mb/s 20 ms
3/7/2014 4:12 AM GMT 0.85 Mb/s 0.19 Mb/s 18 ms
3/6/2014 4:46 PM GMT 0.43 Mb/s 0.17 Mb/s 25 ms
3/5/2014 4:31 PM GMT 0.30 Mb/s 0.51 Mb/s 29 ms
2/28/2014 5:06 PM GMT 1.81 Mb/s 0.47 Mb/s 20 ms
2/23/2014 1:42 PM GMT 1.16 Mb/s 0.49 Mb/s 59 ms
2/23/2014 1:36 PM GMT 0.88 Mb/s 0.29 Mb/s 127 ms
2/22/2014 6:09 PM GMT 1.69 Mb/s 0.32 Mb/s 58 ms
2/16/2014 1:55 PM GMT 1.23 Mb/s 0.45 Mb/s 33 ms
2/15/2014 3:21 PM GMT 1.65 Mb/s 0.48 Mb/s 32 ms
2/15/2014 1:16 PM GMT 1.22 Mb/s 0.46 Mb/s 51 ms
2/15/2014 1:09 PM GMT 1.52 Mb/s 0.46 Mb/s 55 ms
2/15/2014 1:04 PM GMT 1.26 Mb/s 0.43 Mb/s 79 ms
2/15/2014 1:02 PM GMT 1.58 Mb/s 0.48 Mb/s 31 ms
2/15/2014 1:01 PM GMT 1.51 Mb/s 0.49 Mb/s 41 ms
2/15/2014 12:58 PM GMT 1.68 Mb/s 0.46 Mb/s 47 ms
2/4/2014 4:26 PM GMT 0.77 Mb/s 0.22 Mb/s 69 ms
2/4/2014 3:09 PM GMT 1.09 Mb/s 0.28 Mb/s 27 ms
1/31/2014 3:19 PM GMT 2.75 Mb/s 0.82 Mb/s 16 ms
1/30/2014 6:07 PM GMT 2.57 Mb/s 0.93 Mb/s 25 ms
1/30/2014 3:13 PM GMT 1.81 Mb/s 0.37 Mb/s 34 ms
1/30/2014 3:11 PM GMT 1.53 Mb/s 0.41 Mb/s 35 ms
1/29/2014 6:01 PM GMT 2.27 Mb/s 0.71 Mb/s 36 ms
1/28/2014 3:04 PM GMT 1.20 Mb/s 0.38 Mb/s 34 ms
1/27/2014 4:05 PM GMT 1.87 Mb/s 1.06 Mb/s 28 ms
1/26/2014 3:00 PM GMT 1.42 Mb/s 1.15 Mb/s 33 ms
1/26/2014 1:51 PM GMT 0.33 Mb/s 0.54 Mb/s 42 ms
1/26/2014 1:44 PM GMT 0.09 Mb/s 0.27 Mb/s 27 ms
1/26/2014 1:30 PM GMT 0.13 Mb/s 0.22 Mb/s 50 ms
1/23/2014 3:47 PM GMT 0.03 Mb/s 0.12 Mb/s 197 ms
1/20/2014 3:05 PM GMT 0.11 Mb/s 0.29 Mb/s 52 ms
1/18/2014 5:33 PM GMT 0.27 Mb/s 0.46 Mb/s 39 ms
1/18/2014 1:20 PM GMT 0.27 Mb/s 0.48 Mb/s 29 ms
1/14/2014 7:07 PM GMT 0.49 Mb/s 0.03 Mb/s 34 ms
1/14/2014 6:48 PM GMT 0.30 Mb/s 0.01 Mb/s 55 ms
12/20/2013 11:34 AM GMT 1.14 Mb/s 0.36 Mb/s 24 ms
12/20/2013 10:43 AM GMT 0.87 Mb/s 0.39 Mb/s 24 ms
12/20/2013 10:02 AM GMT 0.44 Mb/s 0.43 Mb/s 28 ms
12/20/2013 5:54 AM GMT 0.67 Mb/s 0.46 Mb/s 29 ms
12/19/2013 1:55 PM GMT 0.28 Mb/s 0.44 Mb/s 24 ms
12/19/2013 6:50 AM GMT 0.30 Mb/s 0.44 Mb/s 64 ms
12/18/2013 7:37 PM GMT 0.24 Mb/s 0.31 Mb/s 80 ms
12/18/2013 6:44 PM GMT 0.13 Mb/s 0.30 Mb/s 111 ms
12/18/2013 6:31 PM GMT 0.17 Mb/s 0.23 Mb/s 101 ms
12/18/2013 6:20 PM GMT 0.06 Mb/s 0.08 Mb/s 116 ms


well.... what can I say ....this is a 2 Mb/s uncapped account.

Feedback atm is that I have been PROMISED full speed as of tuesday and also no account at all for next month... doesnt really make up for all the time wasted, cost of calls etc, but at least SOME effort seems to be happening from their side. I must be mental but am still willing to give these guys one .... one only more chance.
 
Last edited:
Did this as a example for trace ? Maybe someone can tell if / where the problems are ?
This is a local site of mine in JHB, with Afrihost:

Tracing route to thegene.co.za [41.76.208.179]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.88.20
2 5 ms 39 ms 7 ms 20.0.0.5
3 34 ms 9 ms 4 ms 10.0.110.13
4 9 ms 11 ms 8 ms 10.0.110.5
5 18 ms 14 ms 14 ms 172.31.87.2
6 24 ms 37 ms 22 ms 185.98.28.196.netactive.net [196.28.98.185]
7 64 ms 22 ms 23 ms 172.31.89.142
8 28 ms 15 ms 73 ms 172.31.89.141
9 30 ms 18 ms 30 ms 41-86-96-1.mweb.co.za [41.86.96.1]
10 76 ms 21 ms 26 ms vic-core-sw1.mweb.net [196.22.185.34]
11 21 ms 41 ms 90 ms tengig9-1.vic-hscore-1.mweb.co.za [197.80.96.53]

12 31 ms 66 ms 19 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [197.80.5.22
5]
13 71 ms 20 ms 50 ms 197-80-7-70.jhb.mweb.co.za [197.80.7.70]
14 61 ms 46 ms 24 ms is.jinx.net.za [196.223.14.10]
15 17 ms 19 ms 41 ms 196.26.0.61
16 26 ms 25 ms 21 ms 168.209.100.206
17 31 ms 35 ms 21 ms csw1-b-jup-bry-gi3-2.ip.isnet.net [168.209.218.2
1]
18 64 ms 24 ms 43 ms 196.34.134.105
19 * * 33 ms gw.aserv.co.za [196.33.227.1]
20 29 ms * 97 ms bloo.aserv.co.za [41.76.208.179]

Trace complete.

and this is to my Canada site :


C:\Users\TheGene>tracert torserver.sytes.net

Tracing route to torserver.sytes.net [142.4.212.76]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.88.20
2 3 ms 7 ms 67 ms 20.0.0.5
3 3 ms 37 ms 5 ms 10.0.110.13
4 519 ms 76 ms 158 ms 10.0.110.5
5 59 ms 22 ms 41 ms 172.31.87.2
6 12 ms 30 ms 22 ms 185.98.28.196.netactive.net [196.28.98.185]
7 33 ms 24 ms 118 ms 172.31.89.142
8 38 ms 88 ms 27 ms 172.31.89.141
9 14 ms 50 ms 20 ms 41-86-96-1.mweb.co.za [41.86.96.1]
10 32 ms 51 ms 55 ms vic-core-sw1.mweb.net [196.22.185.34]
11 12 ms 68 ms 8 ms tengig9-1.vic-hscore-1.mweb.co.za [197.80.96.53]

12 201 ms 274 ms 266 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [197.80.5.22
6]
13 195 ms 213 ms 199 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
14 203 ms 204 ms 204 ms 176.67.177.227
15 221 ms 193 ms 260 ms ldn-b5-link.telia.net [62.115.13.13]
16 220 ms 207 ms 310 ms ldn-bb1-link.telia.net [213.155.132.194]
17 339 ms 236 ms 220 ms prs-bb1-link.telia.net [80.91.247.6]
18 249 ms 223 ms 214 ms ffm-bb1-link.telia.net [213.155.132.157]
19 265 ms 223 ms 214 ms ffm-b10-link.telia.net [62.115.137.211]
20 245 ms * 246 ms fra-5-6k.fr.eu [213.186.32.225]
21 274 ms 288 ms 234 ms rbx-g2-a9.fr.eu [178.33.100.250]
22 * * * Request timed out.
23 * * * Request timed out.
24 307 ms 297 ms 321 ms bhs-g2-6k.qc.ca [198.27.73.207]
25 369 ms 427 ms * bhs-3b-6k.qc.ca [198.27.73.18]
26 290 ms 332 ms 284 ms ks4003897.ip-142-4-212.net [142.4.212.76]

Trace complete.
 
Nope, looks fast and good from here. My first guess would be that the problem is on hop 4. If you have a linux machine somewhere, try running an mtr to that IP.

If they are using Ubiquiti equipment, you can't trust any ping, it gets high priority when running in airmax mode. I have seen pings of 2ms constantly on a link that gets no more than 14kbps throughput. Wonderful showing customers that latency, but its like taking out the oil light in your car... It doesn't reflect real world network health.

This is purely via Mweb, my outgoing IP is Mweb's IP directly. This way BGP won't even give me another return path, as when using my own IPs.

TERACO_3925#trace 41.76.208.179

Type escape sequence to abort.
Tracing the route to bloo.aserv.co.za (41.76.208.179)

1 static161-125.netactive.co.za (196.22.161.125) [AS 10474] 0 msec 0 msec 0 msec
2 185.98.28.196.netactive.net (196.28.98.185) [AS 10474] 0 msec 0 msec 0 msec
3 tengig9-1.vic-hscore-2.mweb.co.za (197.80.96.57) [AS 10474] 4 msec 4 msec 4 msec
4 tengig0-7-0-2.12.vic-p-2.mweb.co.za (197.80.5.242) [AS 10474] [MPLS: Label 16051 Exp 3] 4 msec
tengig0-7-0-2.12.vic-p-1.mweb.co.za (197.80.5.241) [AS 10474] [MPLS: Label 16051 Exp 3] 4 msec
tengig0-7-0-2.12.vic-p-2.mweb.co.za (197.80.5.242) [AS 10474] [MPLS: Label 16051 Exp 3] 4 msec
5 197-80-7-102.jhb.mweb.co.za (197.80.7.102) [AS 10474] 4 msec
197-80-7-70.jhb.mweb.co.za (197.80.7.70) [AS 10474] 4 msec 4 msec
6 is.jinx.net.za (196.223.14.10) [AS 10474] 0 msec 4 msec 4 msec
7 196.26.0.61 [AS 10474] 4 msec
168.209.1.140 [AS 10474] 8 msec
core1a-pkl-te-1-2.ip.isnet.net (168.209.1.139) [AS 10474] 0 msec
8 core1a-pkl-te1-2.isnet.net (168.209.100.238) [AS 10474] [MPLS: Label 16028 Exp 0] 4 msec
168.209.100.206 [AS 10474] [MPLS: Label 16039 Exp 0] 4 msec
core1a-pkl-te1-2.isnet.net (168.209.100.238) [AS 10474] [MPLS: Label 16028 Exp 0] 8 msec
9 csw1-b-jup-bry-gi3-2.ip.isnet.net (168.209.218.21) [AS 10474] 72 msec 4 msec 4 msec
10 196.34.134.105 [AS 10474] 4 msec 4 msec 8 msec
11 gw.aserv.co.za (196.33.227.1) [AS 10474] 28 msec * 4 msec
12 bloo.aserv.co.za (41.76.208.179) [AS 10474] 4 msec 0 msec 8 msec



TERACO_3925#trace torserver.sytes.net

Translating "torserver.sytes.net"...domain server (255.255.255.255) [OK]

Type escape sequence to abort.
Tracing the route to torserver.sytes.net (142.4.212.76)

1 static161-125.netactive.co.za (196.22.161.125) [AS 10474] 0 msec 0 msec 0 msec
2 185.98.28.196.netactive.net (196.28.98.185) [AS 10474] 0 msec 4 msec 0 msec
3 tengig9-1.vic-hscore-2.mweb.co.za (197.80.96.57) [AS 10474] 4 msec 8 msec 4 msec
4 tengig0-7-0-2.12.vic-p-1.mweb.co.za (197.80.5.241) [AS 10474] [MPLS: Label 16298 Exp 3] 180 msec 184 msec
tengig0-7-0-2.12.vic-p-2.mweb.co.za (197.80.5.242) [AS 10474] [MPLS: Label 16300 Exp 3] 200 msec
5 pos0-3-2-0.lon-up-1.mweb.co.za (197.80.5.7) [AS 10474] [MPLS: Label 16195 Exp 3] 184 msec 180 msec
pos0-3-0-0.lon-up-1.mweb.co.za (197.80.5.9) [AS 10474] [MPLS: Label 16144 Exp 3] 188 msec
6 176.67.177.148 [AS 10474] 208 msec
176.67.177.227 [AS 10474] 184 msec 184 msec
7 ldn-b5-link.telia.net (62.115.13.17) [AS 10474] 204 msec
ldn-b5-link.telia.net (62.115.13.13) [AS 10474] 192 msec
ldn-b5-link.telia.net (62.115.13.17) [AS 10474] 192 msec
8 ldn-bb1-link.telia.net (80.91.248.217) [AS 10474] 188 msec 192 msec
ldn-bb2-link.telia.net (213.155.136.76) [AS 10474] 180 msec
9 prs-bb2-link.telia.net (80.91.246.177) [AS 10474] 204 msec
prs-bb1-link.telia.net (213.155.134.34) [AS 10474] 200 msec
prs-bb1-link.telia.net (80.91.247.6) [AS 10474] 204 msec
10 ffm-bb2-link.telia.net (80.91.246.182) [AS 10474] 204 msec
ffm-bb1-link.telia.net (213.155.132.157) [AS 10474] 224 msec
ffm-bb1-link.telia.net (80.91.245.102) [AS 10474] 220 msec
11 ffm-b10-link.telia.net (62.115.137.241) [AS 10474] 208 msec
ffm-b10-link.telia.net (62.115.137.185) [AS 10474] 208 msec
ffm-b10-link.telia.net (62.115.137.131) [AS 10474] 216 msec
12 *
fra-5-6k.fr.eu (213.186.32.225) [AS 10474] 224 msec *
13 rbx-g2-a9.fr.eu (94.23.122.117) [AS 10474] 204 msec 208 msec 204 msec
14 * *
ldn-5-6k.uk.eu (91.121.131.178) [AS 10474] 196 msec
15 * * *
16 bhs-g2-6k.qc.ca (198.27.73.207) [AS 10474] 280 msec 280 msec 288 msec
17 bhs-3a-6k.qc.ca (198.27.73.14) [AS 10474] 276 msec
bhs-3b-6k.qc.ca (198.27.73.18) [AS 10474] 424 msec
bhs-3a-6k.qc.ca (198.27.73.14) [AS 10474] 300 msec
18 ks4003897.ip-142-4-212.net (142.4.212.76) [AS 10474] 284 msec 284 msec 284 msec
 
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