SAA are thieves - beware

Then she should have changed her booking to one of those airlines (if they go to her destination)...

but once again, she failed to act within the six months period.

Whose fault is that?
 
Garyvdh said:
Then she should have changed her booking to one of those airlines (if they go to her destination)...

but once again, she failed to act within the six months period.

Whose fault is that?
Click to expand...

What did she fail to act on in the six month period? She only lost her bag six weeks ago.

I'm sure the first thing you remember is to update an airline that your card was stolen - 9 months after you booked the flight.
 
from what I've experienced...

You're only suppose to be asked for the card if it's paid a week or less prior to the flight.

The OP mentions tickets bought months ago.

Maybe the person should point that out to the staff....

Why did the airline cancel the original flight?
 
Venomous said:
from what I've experienced...

You're only suppose to be asked for the card if it's paid a week or less prior to the flight.

The OP mentions tickets bought months ago.
Click to expand...

yeh - I'm trying to find that information - but as expected, their website is crap.

It also doesn't seem to say anything about requiring the credit card be present in their Terms of Carriage.
 
xrapidx said:
What did she fail to act on in the six month period? She only lost her bag six weeks ago.

I'm sure the first thing you remember is to update an airline that your card was stolen - 9 months after you booked the flight.
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Sorry, I meant six weeks, not six months.... or whenever her bag was stolen.

Taking a flight is not just a quick run to the corner shop.
These days it is a significant financial investment.
And six weeks is more than enough time to remember to verify the flight and her booking.
Most people call the airline 48 hours before the flight to verify that all is in order.
If she just showed up on the day expecting all to be fine and dandy, then she is very naive.

Sorry, I have no sympathy for her. She bears most of the blame here.
She was lazy and now she lost out cos she was lazy.
 
deweyzeph said:
I really really don't understand why anyone flies with SAA anymore when there are so many alternatives. I and many people I know will never ever ever in a million years (did I say ever) fly with SAA (ever!). A more pathetic useless bunch of people you will never find.
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I agree 10000000% useless bunch of ****ers
 
xrapidx said:
yeh - I'm trying to find that information - but as expected, their website is crap.
It also doesn't seem to say anything about requiring the credit card be present in their Terms of Carriage.
Click to expand...

It appears clearly on the web page when she makes the booking.
I have seen it many times.
But from what we can tell of this lady, she probably did not print out the T&C's when she made the booking.
I wonder if she even printed her receipt?
 
Garyvdh said:
It appears clearly on the web page when she makes the booking.
I have seen it many times.
But from what we can tell of this lady, she probably did not print out the T&C's when she made the booking.
I wonder if she even printed her receipt?
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Flying qatar/delta in april 2012, both said bring same CC. Even Kulula when I took them to knysa almost didn't let my wife on due to her surname being different, which could have been sorted out been I not so lazy. 10-20 mins on a phone costs you nothing, it takes little to none effort to phone the airport and make sure. They can't just *let* people on the plane as much as you can't just go pickup your post with identification...
 
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Garyvdh said:
Sorry, I meant six weeks, not six months.... or whenever her bag was stolen.

Taking a flight is not just a quick run to the corner shop.
These days it is a significant financial investment.
And six weeks is more than enough time to remember to verify the flight and her booking.
Most people call the airline 48 hours before the flight to verify that all is in order.
If she just showed up on the day expecting all to be fine and dandy, then she is very naive.

Sorry, I have no sympathy for her. She bears most of the blame here.
She was lazy and now she lost out cos she was lazy.
Click to expand...

It is? for people that travel often its just an every day task - I don't recall the last time I 'verified' my booking.
 
xrapidx said:
It is? for people that travel often its just an every day task - I don't recall the last time I 'verified' my booking.
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Then you can probably expect to run into problems of this sort sooner or later.
The rest of us... we take precautions.

BTW, there is another reason why SAA wants the person to produce their credit card....
It is to prevent Travel Agents and Tour Companies from buying up block sections of seats at discounted rates.

And if you do lose the credit card or if you are buying the ticket for someone else there is supposedly a form to fill out.
I'm looking for the link now.
Might be wise to print out several copies of that form and keep them with you just in case.
The Wise person thinks ahead.
 
Guess i'll have to wait and see - in six years of frequent flying I have yet to run into a problem, besides arriving late, and being bumped off flights... and I used to fly between Johannesburg and Cape Town on a weekly basis.

I suppose a wise person also has their ID book on them at all times.... just in case they get asked for it in Pick 'n Pay.
 
xrapidx said:
I suppose a wise person also has their ID book on them at all times.... just in case they get asked for it in Pick 'n Pay.
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Excellent point. I was asked for my ID in Pick and Pay here in Swakopmund just last Friday when I tried to use my South African credit card. Good think I keep it in my wallet.
 
http://www.flysaa.com/za/en/manageMyTrip/onlineCheckin/KioskCheckin.html

If a credit card was used to make a flight booking, it must be inserted in the credit card slot at the kiosk when requested, for verification, unless the ticket was purchased by someone else on your behalf, and the 'sponsored' option was selected.
[...]
If neither of these is adhered to, the passenger will be sent back to the check-in counters and not allowed to board the aircraft.
Click to expand...
 
http://www.cathaypacific.com/cpa/en_HK/faq/ticketpurchase/changecancel

The passenger may be asked to present the physical credit card(s) charged for the tickets for credit card verification upon check-in.
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http://support.qatarairways.com/ent...flight-for-someone-using-my-credit-card-can-i

The credit card card holder with photo identification will need to present themselves at a Qatar Airways office ((he/she must have the physical credit card and a valid ID or passport).
Click to expand...

http://www.flynas.com/en/terms-condtions.aspx

If you have paid with a credit card, you must for security reasons, provide the credit card used at the time of booking.
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So SAA are really not alone in doing this, it seems to be a fairly common international practice.
 
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Here is an example of the letter that you receive when you make the booking.
For some reason this lady uploaded hers as a PDF file...
http://blogimages.bloggen.be/sa_doc/attach/10516.pdf

Dear Mrs XXXXX XXXXX
Thank you for booking on flysaa.com!
Please find below important details of your reservation. A further Passenger Itinerary and Receipt
will be e-mailed to you once your e-ticket has been issued. You will need to carry this with you
during your journey, along with positive identification. If you do not receive another email from us
with your e-ticket confirmation within 24 hours, please contact your closest South African Airways
office.
Upon checking-in you will be required to present positive identification and the credit card you used
to pay for this reservation.

[FURTHER DOWN....]
Note : Your electronic ticket will be available on the date of your flight. Merely go directly to check-in, present the credit
card used in this transaction and receive a boarding pass.
Click to expand...
 
I usually go a bit overboard before I travel. I phone the travel agent at least 2 times a week prior to my departure to find out if everything is in place, and that no changes has occured. I also scan in all my travel documents such as passport, visa and intenerary, and then e-mail it to myself to a web-based mail service such as g-mail. this is just in case I neeed a copy of those documents. Wherever in the world I can log in, download the files and make a printout. I also keep a complete set of copies of all the travel documents in my carry-on bagage, as well as in my check in bagage. I also keep copies of the scanned documents on a flash-drive shouls I need copies. at least once a week I log in onto the relevant airline's website to check if all is well. My cell phone is open for roaming, but I also purchase a Telkom World Call Card for further peach of mind should I need to make a call back home. In my carry on bag I always pack a cheap disposable toothbrush and a small tube of toothpaste, as well as a spare shirt, socks and undies for in case my luggage gets delayed or worst case, stolen. Pants can be worn more than once, but a shirt, socks or undies not. I then will have something to fall back on in an emergency. I am currently going through this whole process as I am going to Baltimore, Philladelphia and Tulsa early next year.
 
geezer said:
I usually go a bit overboard before I travel. I phone the travel agent at least 2 times a week prior to my departure to find out if everything is in place, and that no changes has occured. I also scan in all my travel documents such as passport, visa and intenerary, and then e-mail it to myself to a web-based mail service such as g-mail. this is just in case I neeed a copy of those documents. Wherever in the world I can log in, download the files and make a printout. I also keep a complete set of copies of all the travel documents in my carry-on bagage, as well as in my check in bagage. I also keep copies of the scanned documents on a flash-drive shouls I need copies. at least once a week I log in onto the relevant airline's website to check if all is well. My cell phone is open for roaming, but I also purchase a Telkom World Call Card for further peach of mind should I need to make a call back home. In my carry on bag I always pack a cheap disposable toothbrush and a small tube of toothpaste, as well as a spare shirt, socks and undies for in case my luggage gets delayed or worst case, stolen. Pants can be worn more than once, but a shirt, socks or undies not. I then will have something to fall back on in an emergency. I am currently going through this whole process as I am going to Baltimore, Philladelphia and Tulsa early next year.
Click to expand...

Sounds about right! ;)

Well prepared is half the race finished!
 
MickeyD said:
Same here. Had to show my ID book at the boarding gate, is all. Simplest it has ever been!
Click to expand...
Online checking is open 24 hours before take off, once you're checked that's all you have to do.
 
Garyvdh said:
If her credit card was stolen along with her bags she should have a police case number and an affidavit detailing what happened. She should also have a bank issued replacement card. Why did she go to the airport without them? It is a well known fact that airlines require you to produce the original card when claiming a pre-booked ticket. It is their protection against accidentally handing over your ticket to the wrong party. Alternatively she should have completed the booking online and printed out her boarding pass from there. Sorry, we know SAA sucks, but she has to share some of the blame here.
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She normally flies Kulula and they don't require the credit card at the airport. She has the replacement card but they won't accept that.
 
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