SAA are thieves - beware

[Abe]

Then Kulula are the exception. It is an international standard practice.
Besides, her bags were stolen six months ago.
How has she not made contact with SAA in the meantime to confirm the booking?
She was just lazy.

Her handbag was stolen six weeks ago, not six months ago.

 

[Abe]

Then she should have changed her booking to one of those airlines (if they go to her destination)...

but once again, she failed to act within the six months period.

Whose fault is that?

Are you smoking something? Why would she change her flight to another carrier? She had a booked flight and had never been asked for a credit card before. She pitched up at the airport to get on the flight and they tell her that she needs the credit card.

 

[Abe]

It appears clearly on the web page when she makes the booking.
I have seen it many times.
But from what we can tell of this lady, she probably did not print out the T&C's when she made the booking.
I wonder if she even printed her receipt?

She flies on average 3 to 4 times a month and has never been asked. Print out the page and pitch up with ID book. I am not sure if she called to confirm but I am sure she did.

 

[LazyLion]

Are you smoking something? Why would she change her flight to another carrier? She had a booked flight and had never been asked for a credit card before. She pitched up at the airport to get on the flight and they tell her that she needs the credit card.

I never suggested the other carriers, that was the other posters.

The requirement for bringing the credit card is well publicised and well documented.
And on top of that she should have thought through the consequences when her credit card was stolen.
It's only common sense.
Six weeks is more than enough time to go to the Police Station and get an affidavit.
Seriously, I don't see how this is SAA's fault.
Yes, the requirement is onerous, but there are good reasons for requiring it and thousands of passengers everyday seem to manage it just fine. SAA are not the only airline that require it.
She just fell through the cracks cos maybe she was distracted or flustered or genuinely did not have the time.

Now all she can do is to keep pestering them to give her a refund on the previous ticket.
It will help if she goes after the fact and gets a sworn statement/affidavit to prove that the previous card was stolen.
Then she will have to keep phoning SAA for the next few months until they refund her.
But seriously, she could have avoided all of this hassle with just a little bit of forethought.
Next time she will know better.

 

[biometrics]

Next time she will know better.

That just seems mean.

 

[LazyLion]

That just seems mean.

What's done is done. None of us can turn back time.
The best she can do now is to try and salvage the situation.
I don't know her and therefore have a hard time exercising sympathy for somebody who behaved in a manner not consistent with what I believe to be better judgment.
She can hopefully recover the funds, and then all will be well.
I'm fairly certain that next time she will exercise more caution.