SAIX Problems - ADSL users please read!

Johannesburg, Rosebank area

SP: Telkom ADSL 512 and it is currently uncapped

* International browsing, Yahoo mail, MSN, etc down right now
* International browsing was down yesterday from about 3:30pm to about 5:30 pm
* International browsing was down on two other occasions this week as well, the helpdesk claimed nothing was wrong
* International browsing unstable, I get disconnected from certain sites (Yahoo messenger, games sites) while my modem indicates that I'm still connected, therefore no fault can be logged
* Experiencing very slow international browsing from 8am to 5pm - after business hours and weekends seem to be better
* Telkom ADSL support line can ring for up to 22 minutes before I get a reply
 
Pretoria, Telkom (saix)

Normally speeds are livable, however currently
* International browsing = Gateway Time Out
* National browsing very slow.
* Interestingly enough, I can play international online games...
 
SAIX Network Notice Update
----------------------------------------------------------------------

Reference ID : STT000000004373
Failure Type : Service Failure
Problem Description : Pretoria Cache Server failure Impact : ADSL and Dial up clients Time Down : 28 Oct, 2005 at 08:00:00 (SAT) Time Up : None Sites : Pretoria Services Affected : Cache Server failure Update Description : All ADSL and dial up customers may experience slow International browsing, out tier 2 are busy investigating.
 
Durban

No international ...

Telkoms response .. from one Maxwell Dlamini ..." it has to be our service provider or we are capped , telkom has no problems !!!!!:mad:
 
Tested international bandwith at 1230 at 13KBPS download with upload at 70Kbps. What service Telkom. You never cease to amaze
 
If Telkom can throttle the International bandwidth for a few days each month they cut their costs and make bigger profits. As they do not have to provide any kind of service, they do this kind of thing as a simple way to rip us off.
 
wajason said:
SAIX Network Notice Update
----------------------------------------------------------------------

Reference ID : STT000000004373
Failure Type : Service Failure
Problem Description : Pretoria Cache Server failure Impact : ADSL and Dial up clients Time Down : 28 Oct, 2005 at 08:00:00 (SAT) Time Up : None Sites : Pretoria Services Affected : Cache Server failure Update Description : All ADSL and dial up customers may experience slow International browsing, out tier 2 are busy investigating.
Click to expand...


The Centurion area was down 100% - no web, no mail no ssh from around 9:00 to about 14:30.

It took 2 hours to get hold of the 0800 375375 helpdesk. Of course Telkom did not experience any trouble, and btw, it will cost you plenty of bucks to get a technician to attend to the problem - because it is not Telkoms problem...

Telkom - your service stinks! If such an area wide problem occurs, please inform your helpdesk. Ok - I get it - it is too expensive to make that telephone call!
 
I still think that telkom deliberately degrade their service as it cuts their costs and increases their profits. as they only offer a worst effort service they can't be faulted.

bastards
 
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