Samsung Galaxy S2 : Echo in voice calling

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kingrob

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So today I spoke to a friend on my phone and he said he can hear himself talking to me.

I thought it might just be a bad connection, but then the second person told me exactly the same.

Then I did a Google search and realised that most people with a Galaxy S2 are suffering from this problem.

By the looks of it, it is a hardware problem that won't be able to get fixed with a software update....or might be, if you get a patch that permanently disables noise reduction.

I am so disappointed it's not funny. Don't want to have to send the phone away for four weeks and get it back in a worse state, but it looks like the only option.

:mad:
 
hmm. Nobody has complained when ive spoken with them.
 
hmm. Nobody has complained when ive spoken with them.

Here's four links that confirm what I'm experiencing with my Samsung Galaxy S2 (but I also realised it after the second person I talked to confirmed it) :

http://forums.whirlpool.net.au/archive/1725637

http://forum.xda-developers.com/showthread.php?t=1119667

http://community.vodafone.com.au/t5...ung-Galaxy-S2-Voice-quality-issues/td-p/19719

http://www.galaxys2forums.com/samsung-galaxy2-tutorials/echo-in-voice-calls/

Houston, we have a problem.
 
Yeah no... im sure its a problem.

Perhaps a certain batch only? Thats what I meant. Don't think EVERY person is having the issue.
 
Yeah no... im sure its a problem.

Perhaps a certain batch only? Thats what I meant. Don't think EVERY person is having the issue.

There's just too many mentions of this issue on the net.

Looks like a faulty hardware part in the phone....
 
How long have you had the phone for? Has it been doing it since you got it?
 
How long have you had the phone for? Has it been doing it since you got it?

Had the phone now for just more than a week.

But if you look at all the links I've posted (well, was just the top four on the first page), please believe me that it's a real problem.
 
I have had this on other phones... one of two things could be happening... either you have speaker phone on by accident or you are interfering with the mic in some way, like blocking it.

Some people have a dof way of holding their phones so that they make their voice echo with their hand
 
I've also got the SGS2, for about 2 weeks. The first week I used it without a case, and it worked 100%. No echo problems.

I then bought a Case Mate Tough Case, which is a pretty awesome case, and that's when the echo problem started.

The problem has nothing to do with the case, not directly anyway. You could use almost any case on the market that has a cutout around the microphone, and it will result in the echo problem. Remove the case and the problem disappears. So, to the root of the problem. The SGS2 has 2 microphones - the one at the bottom is a regular microphone used for telephone calls, and the second one is at the top next to the 3.5mm audio jack, and this mic is used for noise reduction/cancellation (call it NR).

From what I've read on the net, the echo problem is a combination of both hardware and software. On the hardware side, it has to do with the quality of the NR microphone, and how it is obstructed somewhat when you put a case on it. Increasing the size of the hole for the NR microphone in the case usually helps to reduce the problem, but doesn't completely eliminate it, and will result in damaging a perfectly good case. On the software side, the NR algorithm which decides when to invoke noise cancellation, and to what degree, is not so finely tuned, and doesn't work at times. The combination of these 2 problems results in the echo problem.

The echo problem often manifests itself more often in noisy areas, as the NR algorithm is invoked more frequently and/or to a higher degree.

There are 6 possible solutions I have come across thus far:
  1. Use the phone naked, without a case (not recommended)
  2. Send the phone back to Samsung / your Service Provider for repairs
  3. Wait for Samsung to release a firmware update to fix the problem (this may have been done already), which then needs to get approved by the local cellular operators, and finally released to the public via OTA updates.
  4. Install a patch or custom ROM that disables the NR software.
  5. Enable and then disable the speakerphone during a call. This somehow messes with the NR algorithm, causing it to reset for a while.
  6. Take a small piece of tape or paper, and cover the NR microphone.

My choice was number 6, since it was the quickest and easiest, didn't involve other people messing with my phone, didn't result in me being without a phone for weeks (which may or may not have solved the problem), is a long term solution, won't void my warranty, and still allows my phone to remain protected by a quality case. This solution buys me some time, hopefully enough time for Samsung to release a firmware update to fix the issue and for it the update to make it's way down to RSA, or for someone else to come up with an quicker more solid solution.
 
Last edited:
No problems here

Sent from my GT-I9100 using MyBroadband Android App

No issues here either.

@Everyone: For the record, I don't use a case. I have a leather pouch, so when I use the phone, I take it out of the pouch and use it in its true form.
 
I've also got the SGS2, for about 2 weeks. The first week I used it without a case, and it worked 100%. No echo problems.

I then bought a Case Mate Tough Case, which is a pretty awesome case, and that's when the echo problem started.

The problem has nothing to do with the case, not directly anyway. You could use almost any case on the market that has a cutout around the microphone, and it will result in the echo problem. Remove the case and the problem disappears. So, to the root of the problem. The SGS2 has 2 microphones - the one at the bottom is a regular microphone used for telephone calls, and the second one is at the top next to the 3.5mm audio jack, and this mic is used for noise reduction/cancellation (call it NR).

From what I've read on the net, the echo problem is a combination of both hardware and software. On the hardware side, it has to do with the quality of the NR microphone, and how it is obstructed somewhat when you put a case on it. Increasing the size of the hole for the NR microphone in the case usually helps to reduce the problem, but doesn't completely eliminate it, and will result in damaging a perfectly good case. On the software side, the NR algorithm which decides when to invoke noise cancellation, and to what degree, is not so finely tuned, and doesn't work at times. The combination of these 2 problems results in the echo problem.

The echo problem often manifests itself more often in noisy areas, as the NR algorithm is invoked more frequently and/or to a higher degree.

There are 6 possible solutions I have come across thus far:
  1. Use the phone naked, without a case (not recommended)
  2. Send the phone back to Samsung / your Service Provider for repairs
  3. Wait for Samsung to release a firmware update to fix the problem (this may have been done already), which then needs to get approved by the local cellular operators, and finally released to the public via OTA updates.
  4. Install a patch or custom ROM that disables the NR software.
  5. Enable and then disable the speakerphone during a call. This somehow messes with the NR algorithm, causing it to reset for a while.
  6. Take a small piece of tape or paper, and cover the NR microphone.

My choice was number 6, since it was the quickest and easiest, didn't involve other people messing with my phone, didn't result in me being without a phone for weeks (which may or may not have solved the problem), is a long term solution, won't void my warranty, and still allows my phone to remain protected by a quality case. This solution buys me some time, hopefully enough time for Samsung to release a firmware update to fix the issue and for it the update to make it's way down to RSA, or for someone else to come up with an quicker more solid solution.

Thanks for your reply!!

It sounds like most people had it fixed by taking it in to Samsung, most probably a new microphone, or part.

Might also help if Samsung finetunes the NR algorithm.

Anyways, not nice to have this problem on my new phone. Would have preferred it to work 100% from the start.
 
please believe me that it's a real problem.
Oh no...that was just adorable! Gave me a pic in my head of a little boy with teary eyes begging his mom to believe him. hehe.

Anywayz....perhaps you just need to bite down on your teeth meneer and book it in with Vodacare for them to have a look see. I noticed that you are in Cape Town. They will most likely have to send the phone up to JHB to the Advanced Repair Centre as these phones normally cant be repaired on a local level. Thats why it might take a bit longer.
 
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