Samsung Galaxy Tab 10.1

S

Sovren

Member
Joined
Apr 12, 2011
Messages
22
Reaction score
0
Letter to the CEO

i have been with vodacom for a long time. i recently got the new Samsung galaxy 10.1.
not even two weeks and it so faulty. Could NOT EVER play HD 1020p or 720P videos.
Keeps force closing apps even the android market and gmail. standard apps.
I have logged tickets with Samsung them selfs. was sent to samsung in voda world, were they informed me that they can do anything and was told is a software issue.
then was sent to vodacom shop,were was help, and was sent in. its been two day still not back from a software update!!!!!

So i asked what happens if i get it back and still not works ?
As i don't want to cancel my vodacom contracts happy here.
They informed me that then it has to be sent in again for another 7 day. then THEY will SEE. what rubbish !!!!!!!! its easy on software update load and try can it play ?? if so well then its fixed!!!!! how do it help to give back to me, and in the shop going to test and if not working take it back !!!!!! really were the LOGIC here !!!!!!

Please help!!!!!!

Sovren :mad::mad::mad:
 
I'm with you here on this one. If you get a product that you paid for you need to have it working from day 1 and not have any issues.
The best way to get a response quickly is to report this problem on www.hellopeter.co.za
Hope this works out for you.
 
Maybe just do a grammar check before posting on hellopeter... :-)
 
Sovren said:
Could NOT EVER play HD 1020p or 720P videos.
Click to expand...

Did you encode them to the right format or use a 3rd party video player like Mobo Player to play them?
I'm sure that one is a user problem...

Have an Acer Android 3 tablet for the family. I've seen it force close a few apps, so it needs a software update there. But the odd software crash doesn't make it unusable or faulty...
Could be a hardware fault making it crash more often than normal or a bad app. Try a factory reset if the crashes are bad.
 
it will only play some formats straight out of the box....
I've used Rockplayer on the other formats no problem...
 
I down loaded them straight from youtube using youtube mate.
i down loaded 3rd party apps as well, no luck.
I reset it and tried again still no luck :(

are any of you able to play HP videos ??
 
What 3rd party apps? Mobo Player should handle Youtube videos just fine, I'll need to double check to make sure.
I know RockPlayer can handle FLV videos from Youtube, used it on my Galaxy S phone.

Android is a bit weird in that it can stream flash videos from Youtube and other sites when it has the Flash plugin, but it wont play them when they're stored on the device with the stock video player.

Edit: If you use Mobo Player make sure to download the codec package, otherwise it will only play the same formats the stock video player does.
I use it on our Acer Iconia Tab, it has handled the 720p videos I've thrown at it perfectly.
 
Last edited:
These devices are not cheap. It's disturbing to hear all the issues people have. These companies are so anxious to get these products out to market, there always to seem to problems with hardware but mostly software. And we in SA must wait for our service providers to release updates according to their delayed schedule. This is totally not acceptable.

@OP, you should go and take a dump on Uys's front lawn
 
Good Day All

I sent it in on Wednesday, they said needed a update, got it back on Saturday.
Now its even worst crashes 8 out of 10 time, with the preloaded apps Google, browser , gmail and even Android market.
Still no feed back from Vodaworld from My BB or even Hellopeter.
Like i said don't want to cancel contract's, just want WHAT I PAID FOR TO WORK !!!!

Its amazing how customer service goes out the window if you not a big paying customer !!!!!

Sovren
 
The Samsung Galaxy 10.1v comes with the lastest Android Honeycomb version currently available for the device (3.0.1). The next update (3.1) is anticipated to arrive within the month hopefully for the 10.1v. Unfortunately only the Motorola Xoom has received this update but the when we do get it there will be plently of the bugs ironned out. Version 3.0.1 itself already fixed a lot of issues and unfortunately there are still plently.
We are all aware of what problems exist with the device and what shortfalls bestow it. Like everyone else said use 3rd party apps to get better use out of your device for your needs.
 
corp said:
The Samsung Galaxy 10.1v comes with the lastest Android Honeycomb version currently available for the device (3.0.1). The next update (3.1) is anticipated to arrive within the month hopefully for the 10.1v. Unfortunately only the Motorola Xoom has received this update but the when we do get it there will be plently of the bugs ironned out. Version 3.0.1 itself already fixed a lot of issues and unfortunately there are still plently.
We are all aware of what problems exist with the device and what shortfalls bestow it. Like everyone else said use 3rd party apps to get better use out of your device for your needs.
Click to expand...

Good Day corp

i do understand that. but force closing ever 8 out of 10 time. resetting tab just to pick up sim card.
that some fault with the Tab. i like my tab and still want one, but those faults are more then just bugs.
 
They are frustrating at times but when it runs smoothly I just love it. Ticks me off the most though when my browser closes and I have multiple tabs open. I knw 3.1 is coming and I know there is nothing that can be done about it until it released so I bare the bugs/faults.
 
corp said:
They are frustrating at times but when it runs smoothly I just love it. Ticks me off the most though when my browser closes and I have multiple tabs open. I knw 3.1 is coming and I know there is nothing that can be done about it until it released so I bare the bugs/faults.
Click to expand...

Hi Corps

ill wait till get it it back from repairs. and see.
Thank you for your responses, you know the funny thing. still not a single person from vodacom , has contacted me.
Even just to tell me about the updates etc...
I think thats the most frustrating part.
 
my galaxy tab 10.1v - Aah how i love it, it runs so great then "force close" out of nowhere, im browsing the standard browser and it decides that it needs to force close Gmail app, i installed whats app messaging application on the tablet and as soon as i ran it my whole system froze up, no movement. i have sent reports via the tablet regarding the applications that are crashing. i am getting very annoyed with it crashing all the time, but the thing that pisses me off most of all is that i cannot send service messages but i can recieve them. i cant wait for v3.1 and hopefully they let it send service messages. i have to borrow my roommates crappy blackberry to load airtime on my second sim card i know i can buy airtime over the net, but then on prepaid how do you check airtime balances and buy bundles?
 
Well finally got it back today.
and ill give credit were due, the tech did an amazing job third time luck, put new software on and wow, HD movies fly.
in terms of customer service still no contact from them :(.
but just happy tab working :D
THANK YOU VODACOM REPAIR , and some amazing people in the vodacom shop in midrand ty as well.

Regards
Sovren
 
Sovren said:
Letter to the CEO

i have been with vodacom for a long time. i recently got the new Samsung galaxy 10.1.
not even two weeks and it so faulty. Could NOT EVER play HD 1020p or 720P videos.
Keeps force closing apps even the android market and gmail. standard apps.
I have logged tickets with Samsung them selfs. was sent to samsung in voda world, were they informed me that they can do anything and was told is a software issue.
then was sent to vodacom shop,were was help, and was sent in. its been two day still not back from a software update!!!!!

So i asked what happens if i get it back and still not works ?
As i don't want to cancel my vodacom contracts happy here.
They informed me that then it has to be sent in again for another 7 day. then THEY will SEE. what rubbish !!!!!!!! its easy on software update load and try can it play ?? if so well then its fixed!!!!! how do it help to give back to me, and in the shop going to test and if not working take it back !!!!!! really were the LOGIC here !!!!!!

Please help!!!!!!

Sovren :mad::mad::mad:
Click to expand...

Don't stress. Take it back and demand a new devvice or refund. The new CPA gaurantee's you this right :) So log a complaint with Consumer commission if they refuse to replace it or refund your money.

Edit: Sorry didnt see last post :)
 
Hi MightyMuffinMan

thank you i will test it once home. just ran a movie seem fine.
thank you all for your help.

Regards
Armando
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X