SAOL 1 hour disconnnections?

Heres an email I got from SAOl about it:

The time-outs are done every 24 hours until you have 3 gigs left, then they work as follows;
3 to 2 gigs timeout interval = 12 hours,
2 to 1 gig timeout interval = 6 hours,
1 gig to 500 megs timeout interval = 3 hours,
and less then 500 megs timeout interval = 2 hours.

In order to have the timeout set at 24 hours until your cap is reached, we need an email from you accepting responsability for any bandwidth used over your cap, at a rate of R6.90 per 100 megs.

Kind regards,

Marko Schubach
Sales Representative
SAOL.COM
phone: 031 240 7800 ext. 221
fax: 031 208 5444
 
BudgetADSL will be releasing a per GB package, and also a normal account, we only reset every 12 hours, will be posting more informantion on www.budgetadsl.co.za
 
Budget ... are your prices going to improve? :rolleyes:

the 12 hour timeouts are attractive, your prices are not :eek:
 
Yes, We will be realasing some amazing prices tomorrow. however its going to be mostly Usage based billing, 3GB accounts etc.
 
I've also noticed the disconnections!. So i got Capped. I desided to "Top UP" my account with another gig only to find that i had NO access to the SAOL website as they said i would... Instead i only had access to the telkom website!...
 
HellTel said:
Budget ... are your prices going to improve? :rolleyes:

the 12 hour timeouts are attractive, your prices are not :eek:
Click to expand...

BudgetADSL... Not quiet Budget now is it
 
lukev said:
Usage is calculated on a per-session level. The more sessions they create by disconnecting you more often, the more granular they can track your usage to prevent you going over your cap allowance. If you go over the ISP has to fork out $$$ to pay Telkom.
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I understand that, I'm asking WHY usage is dependant on a session? Something must be maintaining a usage counter during a session else at the end of the session there won't be a counter with the amount of usage during a session.

<rant>It's lameA$$ to claim that the session needs to be disconnected to read this value, actually its not lameA$$ it's retarded, people that write systems like that should never be given a f#ck3n keyboard, rather a broom and an overall and be sent to the streets. Every monkey and his dog can't call themself a programmer just because they can read code, it's the same as claiming that because you can read a bestselling novel that you can write one, can't quite figure out if it was the monkey or the dog that designed this system. </rant>
 
Daaru said:
I understand that, I'm asking WHY usage is dependant on a session? Something must be maintaining a usage counter during a session else at the end of the session there won't be a counter with the amount of usage during a session.

<rant>It's lameA$$ to claim that the session needs to be disconnected to read this value, actually its not lameA$$ it's retarded, people that write systems like that should never be given a f#ck3n keyboard, rather a broom and an overall and be sent to the streets. Every monkey and his dog can't call themself a programmer just because they can read code, it's the same as claiming that because you can read a bestselling novel that you can write one, can't quite figure out if it was the monkey or the dog that designed this system. </rant>
Click to expand...

I feel your pain...
 
What is Web Africa's stance with this whole disconnection debacle? I've been getting CRAPLOADS of disconnects the past few days, and it's been driving me insane!

Do Web Africa follow a similar disconnection policy?
 
thisgeek said:
What is Web Africa's stance with this whole disconnection debacle? I've been getting CRAPLOADS of disconnects the past few days, and it's been driving me insane!

Do Web Africa follow a similar disconnection policy?
Click to expand...

They are trying to tell you that you play far to much BF2 :p
 
We have a similar policy in place but it bottoms out at 3 hours for anywhere between 0 and 1GB remaining. I've already put in place the ability for users to specify that they wish to take responsibility for their usage (in which case available prepaid can go into negatives and will eat into a fixed cap, etc. - meaning you will have to settle the outstanding amount to get your entire fixed cap the following month(s)). I will be making this facility available within the client service area shortly, so that users are capable of setting this themselves, but for now if you wish you can merely contact support and we can set this for you.
 
im not pleading with saol.... tough.... last month axxess disconnected me a day early and i still have 7 gigs left on my account........ you silly ****ers....... well me being the one in the know and my friends listening to me... both your companies have lost out on me and my friends as being customers!
 
GBush said:
Yes, We will be realasing some amazing prices tomorrow. however its going to be mostly Usage based billing, 3GB accounts etc.
Click to expand...


Hmmmmmmmmmm .. tomorrow never comes?

Where are those amazing prices? ....


_____________________

Things that make you go hmmmmmm ..... :D
 
I saw the other post on this topic and am now myself being hit with this plague as I have 600 or so meg left on my 10 gig account.

I understand fully why isp's (other than telskum) need to do this but there has to be a better way. There must surely be enough fat in the system for the isp's to be able to take a few hundred megs knock over the cap without making their customers internet experience a nightmare.

As for me accepting liability for anything over the cap, its not for me to do that or monitor every byte, thats why the isp gets paid, and if this is the only way they can manage it I will cancel my SAOL account as well sadly and find something more user friendly.
Surely once someone gets to 1 gig left the resets can be @ 6 hour intervals, anything less than that is pathetic.
Yes the isp will be open to small amount of abuse but what of the people that are not using their bandwidth allocations, mix and match, do something, this sucks. Eish!
What's openwebs policy?
 
People are missing a HUGE issue here, WHY do they need to disconnect us at all to see the about of usage?

To claim that to see the amount of usage is only possible on a disconnection is idiotic.

If telkom will only send the usage value to the ISP once the connection is closed, then I hate them even more.
 
As SAOL have indicated you can simply email them with a commitment to pay for any data should you go over the cap, and they will change your timeouts appropriately.

This is not SAOL's problem, but rather a result of Telkom's underhanded tactics. It is possible for Telkom to send interrim updates for sessions, example: on a 10 or even 30 minute basis to the self-authenticating ISP's' radius server. Unfortunately there's no easy way for a self-authenticating ISP's to instruct Telkom to disconnect a user. Telkom has elected not to do any of this, and thus ISP's are forced to disconnect users in order to get a reading of their usage.

There are alternatives to this, for example specifying a maximum bytes in the authentication response, so that Telkom's BRAS's will disconnect a user once he's used a certain amount of bytes.

There are many technical options rather than a forced disconnect to do traffic accounting, but it's obviously not in Telkom's interest do so. Telkom have effectively put ISP's with smaller userbases out of business due to the fact that they now have to force their customers to disconnect in order to avoid overbilling when someone overshoots their cap.

The fact that SAOL is offering their 10gig package at 50% of the actual cost of 10 gigs means they have to take these measures -- drastic as they are.

Telkom's "throttling" does still not work properly. If it did, at least there would be another option: Throttle a user to a slower speed once he nears his cap, so that the frequent disconnections aren't required. Unfortunately Telkom haven't managed to get this right yet either.

All in all. I can see the users' pain. But try and see the ISP's side too. They're just being screwed over by Telkom, even more than you are.
 
I understand that it's not SAOL's or any other ISPs fault, except for TelkomInternet, everything is thier fault.:mad:

I don't want to sign a page that promises to pay for any amount of usage, you get a virus on your machine rake up 100Gbs of usage, what then?

TheRoDent said:
There are alternatives to this, for example specifying a maximum bytes in the authentication response, so that Telkom's BRAS's will disconnect a user once he's used a certain amount of bytes.
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If they can specify "a certain amount of bytes", set mine to 3Gbs at the beginning of the month and don't disconnect me til then.
 
I was considiring buying an extra 1Gb Unshaped account on top of my 10Gb Shaped account. (I am a SAOL customer).

The 1Gb Unshaped account I would use only for my online gaming needs.

But:
"1 gig to 500 megs timeout interval = 3 hours,"

One game of AOE3 sometimes takes more than 3hrs. EISH. With an IP reset its game-over and some very unhappy AOE-team and opposition players. :-(

I think Telkom needs to explain their false advertising of "always on" ADSL.
 
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