kissingmybbgoodbye
Expert Member
Tried to get support from saol today (during office hours) but no response at all
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SAOL Service
- Thread starter kissingmybbgoodbye
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moklet said:
This is totally unacceptable .... but did you manage to speak to someone at SAOL, or they did not answer the phones at all? ....
Would you like to share with us what the problem is? I mean why do you need SAOL support? Just curiosity.
killadoob
Honorary Master
im the same i got a router and never phone them never have problems
fewl
Well-Known Member
Lol, yeah, SAOL are awesome so long as you don't need to contact them.
FACT: Great ADSL Packages.
FACT: Crap Customer Service.
[email protected]
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Owch! that hurt!!!
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fewl
Well-Known Member
Marko, I'm one of the customers who spent 15 minutes on the phone with the automated "you are customer number 5" chick, only to be ultimately routed to an answering machine... I'm one of the customers who've waited for up to (and over) a week for an E-Mail to be returned...
I'm not being unfair here. On pricing you're among the best (which is why I'll recomend you to anyone) but on customer service you've got a long, long way to go.
I'm not being unfair here. On pricing you're among the best (which is why I'll recomend you to anyone) but on customer service you've got a long, long way to go.
[email protected] said:
lol .... it hurt? So when it hurts SAOL we get a reaction, but when it hurts the customers we get no response? ... Ouch that hurt me as well being a SAOL's customer that always praises you but, strongly criticizes where it need be.
Nick333
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[email protected] said:
No explanation ?
Hmm never had any issues with SAOL other than the irritating ip reset nonesense.
When I did phone them on 2 occasions they were both prompt and efficient in dealing with my particular questions.
I really hope they havent introduced one of these irritating automated answering centers, they SUCK.
I spent 45 minutes on my cell phone to Standard Bank/Stannic just yesterday going through endless f@#$ing options that mean absolutely nothing to me, including who they do and dont support. All to confirm a tracking no of a registered letter.
Eventualy, my cell battery died and I had to return home to phone from there.
It should be LAW that if companies want to use these f@#$%d up systems, THEY should pay the phone call not me.
Sorry blowing off steam in the wrong place.
When I did phone them on 2 occasions they were both prompt and efficient in dealing with my particular questions.
I really hope they havent introduced one of these irritating automated answering centers, they SUCK.
I spent 45 minutes on my cell phone to Standard Bank/Stannic just yesterday going through endless f@#$ing options that mean absolutely nothing to me, including who they do and dont support. All to confirm a tracking no of a registered letter.
Eventualy, my cell battery died and I had to return home to phone from there.
It should be LAW that if companies want to use these f@#$%d up systems, THEY should pay the phone call not me.
Sorry blowing off steam in the wrong place.
PostmanPot
Honorary Master
nice one HellTel.
SAOL forumites' attitudes suck.
SAOL forumites' attitudes suck.
I was always under the impression that SAOL was one of the better ISP's out there.
From what I can tell, when their service works, it works well. But this is not all that counts. If there is no customer support to back up that service you lose all credibility.
When I was having problems with my ISP, I was so desperate for access that I called SAOL to get an account with them. All I got was voicemail. Left a message and never heard back from them. They obviously don't need the business. So they have now lost my business - probably for good.
So, if I may ask, SAOL, what exactly is the problem? Why is the customer support/sales no longer up to scratch? I really hope a SAOL rep will set the record straight - afterall, being frank is in their best interest.
From what I can tell, when their service works, it works well. But this is not all that counts. If there is no customer support to back up that service you lose all credibility.
When I was having problems with my ISP, I was so desperate for access that I called SAOL to get an account with them. All I got was voicemail. Left a message and never heard back from them. They obviously don't need the business. So they have now lost my business - probably for good.
So, if I may ask, SAOL, what exactly is the problem? Why is the customer support/sales no longer up to scratch? I really hope a SAOL rep will set the record straight - afterall, being frank is in their best interest.
martmeister
Well-Known Member
Well after the big screw up with the 30GB IPC username issue, I am canceling my account with them. Their service people never get back unless it's via email. Leaving voicemail with them is useless as they don't get back.
They failed to tell me about the small print in signing up for the 30GB account. They never told me about the IPC part and the fact it throttled like hell. I got screwed over royally. Don't know yet who my next ISP is. Can only get better I hope.
They failed to tell me about the small print in signing up for the 30GB account. They never told me about the IPC part and the fact it throttled like hell. I got screwed over royally. Don't know yet who my next ISP is. Can only get better I hope.
PostmanPot
Honorary Master
martmeister said:
WebAfrica!
PostmanPot said:WebAfrica!
I have to agree. No ISP is perfect. I recently found that out with Web Africa, but it's how the ISP handles the problem that counts. Web Africa certainly made amends and has won back my confidence.
[email protected]
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Like I said earlier, we are busy working on the problem, and the IPC issue has been sorted, just as we will attend to all the other complaints in due course. I can say that we have not intentionally allienated anyone, and I will be the first to agree that our clients come first. I am not going to make up excuses, but will instead endeavour to provide the service that we have become known for over the years.
Bandwagon
Member
The Silence Of Saol
Yes, I agree. There have been plenty of complaints about SAOL's inability to address basic communication problems on this forum, maybe it's time SAOL made a serious commitment to sort them out.
HellTel said:
Yes, I agree. There have been plenty of complaints about SAOL's inability to address basic communication problems on this forum, maybe it's time SAOL made a serious commitment to sort them out.
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