SAOL Service

This thread is pathetic....de-railed and again attacking personally.

I wonder who Marko is referring to...

Perhaps the people that want decent service in this country?
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No offense Fluke...as an SAOL customer myself i had my problems and i agree with you on time and support resolve times...However i dont agree with your posting ethics. Maybe post under complaints if you wanna start posting constant complaints....but taking it out on Marko thinking he is the Magic wand is not gonna help....

This all boils again down to...who is the best...who has better service etc.... Fine web africa has great service etc etc but i dont see 10 gigs for 349 or 30 gigs for 599. I often emailed Marko when i had an issue or about account problems and i got a response a lot quicker. Maybe all the time you had flaming and ranting you could have resolved your issue by sending Marko a PM or emailing him.


You get people who complain..then you get people who love to complain...
 
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My last comment on this thread, which has turned into a bit of a fiasco, is that the "hot-head" knows who I am referring to, and I will not mention a name, but I will say that to climb onto any thread that mentions SAOL, and then to make snide comments is not productive or justified. You had a bad experience with us, and even though we were not totally at fault, you will continue to hold a grudge, so there you have it.
 
Firstly, there is absolutely no reason to get personal. Constructive critisism is one thing, but personal insults is totally uncalled for. I asked SAOL for a straight answer as to why their support has taken a serious turn for the worse lately - I didn't really get a straight answer, but I will leave it at that and not make this personal towards Marko. I hope everyone else will do the same.

It is in the absolute best interest of the ISP's to take part in MyADSL. Any company who has their customers best interest at heart will listen to what they have to say. They will take all the punches and carry on smiling. If Axxess or any other ISP don't want to take part in MyADSL because they can't take the critisism, that makes me feel like they are not very professional and they are not taking our best interest to heart. When I chose to stay with Web Africa after the R199 special was over, it had a lot to do with the fact that they took part in MyADSL.

Remember, there will always be someone complaining about something - you can't please all the people all the time. But if you have a problem, you admit it, take the critisism, apologise and FIX the problem. Learn from your mistakes.

Good luck SAOL, I really hope you can sort out these problems and build up customer confidence again.
 
I personally can't complain about SAOL service levels apart from the silence over the long weekends. I found as well personally e-mailing Marko tends to get results, much better than I ever got from TelkomInternet and Axxess. I do find however that the IPC server is not as snappy as my normal account was, but I'm prepared to live with that as long as I get the gigs.
 
honestly, some people use their relative anonimity on these forums to vent frustrations that probably stem from other issues in their lives. come on, dont worry guys, if the 40 year old virgin guy can get laid so can you one day. group hug? dont worry, its still a manly hug. arr.
 
As stated in other treads, ISP's are become less and less interested in dealing with the tiny minority (7000 out of 120000) of users that post on the MyADSL forums... simply because there is no customer loyalty and from the seems of thing a lot of the users have become strait out offensive.

I've hear 3 complaints agains SAOL and I've lost count of the compiments... although the complaints may have been valid, SAOL is under no obligation to it's clients to post it's responses on MyADSL. Clients should be really happy that they do take the time out to do so; rather than just alienating them when they do.

I apologise for the way you have been treated Marko, unfortuantely I cannot do so on the behalf of the other users... I do hope that you do not end your interactions here as I'm sure your input is greatly appreciated.
 
Service

thisgeek said:
In my opinion, part of the problem with some South African companies, is that they have no idea how to handle a customer. Instead they start getting defensive and blaming everything but themselves.


Spot On, Thisgeek. South African companies have yet to learn that entrepreneuial success is underpinned by 5-star customer service. SAOL does not recognize that. It's not Marko's fault, and it is not a personal matter; it is a question of good business. My guess is, 1, SAOL is understaffed, due to small margins; or 2. Like many other well-intentioned, innovative companies, it has not had the global exposure to realize that good customer relations are good business. The extraordinary success of the Chinese manufacturing giant Heiara in the United States has been attributed principally to its commitment to ensure that ALL its customers are happy. SAOL has shown little interest in addressing the complaints of customers disillusioned by poor service. It is not the poor service that is the problem; it is SAOL's lack of willingness to even acknowledge the customers have ligitmate complaints. And to argue ``that there were only three complaints,'' or whatever, is ridiculous. One complaint is always one too many for a business committed to 5-star service.
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I've been having authentication problems with my saol account all day. I haven't phoned them though, so I can comment on thier serivce.
 
I find SAOL better than webafrica, but only marginally - I have an mweb shaped account, an SAOL unshaped account, and a webafrica unshaped account ... SAOL is the best, but could be better. I can't tell much difference between Mweb and WA. When I orginally got unshaped through WA it was MUCH better, but I guess the ISPs are adding more users and sharing out more bandwidth. It is sick what goes on in this country, ISPs pulling the wool over our eyes, and then blaming telkom for everything. This place is full rip-off artists and liers, and until these types are outa here, we will be stuck with sub-standard service, with everyone excusing themselves and pointing the finger at the next guy. Until they can get over themselves, and start taking responsibility, there is no hope. Thanks to all the ISPs who contribute and join in with telkoms childish behaviour! I am not pointing my finger at anyone or any ISP, just merely making a general statement about the state of business here.
 
buster - SAOL and WA unshaped going via SAIX is the exact same product, both performance levels is limited by SAIX/Telkom international performance.

There is realisticly no way the one could be better than the other.
 
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