Sars eFiling website crashes

Daniel Puchert

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SARS eFiling website crashes as tax season opens

The South African Revenue Service's (SARS) auto-assessments for 2025 kicked off today, Monday, 7 July 2025, and many users have reported errors accessing the e-filing system.

Outage reporting website Downdetector shows a spike in complaints regarding the SARS e-filing system, which began around 08:00 on Monday, 7 July.
 
"We need to scale for the next months"
"Why? Its been fine for the last 11 months"
"Well, people are going to rush on and the site will fall...."
"Nonsense, the activity is only at a 5% load avg on the and we already scaled the replicas down to save cost"
"But..."
"What?"
"The database and authentication services need scaling as well, we should cater for the mass influx and load before it causes harm to the db and servies with repeated retries"
"Nah, just leave it. We can always just say "The sytem is offline, come back later"
"But , its supposed to be up, and its not a connectivity issue like branches"
"Don't care, write a report and raise it at the month end meeting, we'll consider it for next season"
"Again?....
 
That’s not an error, it’s a feature. Because the website is down more than it is up, it is more effective to post messages whenever things are ok … this allows users to know when they can get some work done.

Disclaimer: the above is a variation of an idea I found in a YouTube video recently. The “everything’s ok” alarm sounds whenever things are ok. You only have to worry when it stops and there is silence.
 
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