Scaley companies on HelloPeter

|tera|

|tera|

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Have you guys ever noticed how scaley some of these companies are on HelloPeter?

They are supposed "companies who respond", but it seems like they love living Wakka Wakka or something. They choose their battles as it serves them and that's swak form in my opinion. Every angry/frustrated and stubborn customer deserves a reply in my opinion.

Just take a 2 second scroll down these examples and see how many times these companies decided not to respond.

Scaley! :mad:

http://www.hellopeter.com/Standard+Bank/complaints-and-compliments/
http://www.hellopeter.com/MTN/complaints-and-compliments/

The most disgusting thing is that these two above are supposedly ranked on top at this stage.

Absa responds better than Standard Bank (I'm a Standard customer)
CellC is top on responses and so is Vodacom, but MTN plays dodge ball too? (I'm with MTN too)

Sis man :sick:
 
The top of the rubbish heap, is still, just, RUBBISH.

They're all the same. Customer service in RSA is amongst the worst in the world (when compared to 1st/2nd world and emerging markets. We're still better than the rest of Africa)
 
ToxicWazte said:
The top of the rubbish heap, is still, just, RUBBISH.

They're all the same. Customer service in RSA is amongst the worst in the world (when compared to 1st/2nd world and emerging markets. We're still better than the rest of Africa)
Click to expand...

You are comparing a 3rd world country though, you said it we are better than most 3rd world countries :D, something to be happy about i guess.
 
I wish more companies would refuse to comment or respond on Hellopeter.

That place should just roll over and die.
 
We are miles ahead of a 3rd world country, well Ghana atleast. My brother who stays there phone them them(Vodafone) to tell them his Internet is down. They send a techie round in 2 days. He looks at the issue then tells you that a techie will be round tomorrow to fix it. The techie arrives the next week. So what he has resorted to doing is driving to their office picking up the techie who claims there is no transport and bringing the guy round to fix the line. Just to add he has a 4 meg line with 200gig cap for R1300
 
Pitbull said:
I wish more companies would refuse to comment or respond on Hellopeter.

That place should just roll over and die.
Click to expand...

The site is extortion, but on the other hand, with the s**t service we get from SA companies many of them deserve it. If a company provides good service then I think they can safely ignore that site.
 
Maddmatt said:
The site is extortion, but on the other hand, with the s**t service we get from SA companies many of them deserve it. If a company provides good service then I think they can safely ignore that site.
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The biggest problem I have with it is this:

Take a look at the majority of the complainers on there, you will see that their complain/compliment ratio is prob in the region of 100/1. People by nature tend to complain instead of compliment. If you can tell me you would take the time to log on Hellopeter to compliment a company just like you would to complain about it then I say the site is worth it.

However it's not in our nature to do so, this means companies get flak more than they deserve and the complaint/compliment ratio will never be 1/1 for a company. To even respond and try to save face is a fruitless excersize for any company. The sooner they realize this the sooner they will unlist themselves from Hellopeter and not give 2 parts of a dead horse what people say on there.

Let me give you an example:

Let's say I own a coffee shop and I serve 100 people a day and I have 1 idiot customer who doesn't feel the service was up to his standard but have 99 happy customers. Do you think those 99 people will go to that website and compliment my service and the 1 who doesn't won't go online and complain?
No amp it up a bit and let's say this is going on for 365 days and I have a complainer once a week where I serve 100 people a day. That will be 52 complaints and 0 compliments. Get my drift?

As the owner of that coffe shop it would be fruitless for me to try and save face.
 
I understand what you're saying and can see - very easily - the disadvantages.

However when I've got an issue (FNB and ABSA, as an example) I do try traditional routes. My last last issue I emailed twice and contacted the call centre various times - with no resloution.

With hellopeter, I was sorted within a few hours.

Current with FNB my "Savings Pocket' isn't working and numerous calls and emails get 'we have esaclated the problem' - but not much more than that. On Monday morning I'll post and I'm pretty sure by Tuesday it'll be sorted
 
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