Scammed by vps.co.za

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CptNukeEm

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Hi guys, I'm looking for your advice on this matter.

I bought a small package VPS from www.vps.co.za (the R150 one). I was planning to put an openvpn server on it. I bought it on the first of the month and tried to configure OpenVPN but I saw that tun/tap was not enabled. I contacted them via a ticket and got this response:

"TUN/TAP is not supported on a XEN environment which is what we use for our virtualisation layer.

We can however support your VM on KVM however this would require a reinstallation and change of IP. Can I proceed?"

So I replied that they may go ahead. This all happened on the 1st of October. I then heard nothing from them until the 4th. I sent numerous replies on the ticket asking when this will be done as I could not use the server without that enabled. They then replied this(in two separate tickets):

"My apologies for this massive delay!

Yesterdays outage of WHMCS due to a security issue really put us in a backlog. I am attending to this query of yours right away and I'll credit the unused time back to your account for waiting so long!

Updates to follow."

"My apologies once again. I was incorrectly informed on tun/tap on our KVM environment as well. I have received clarity that we cannot support tun/tap on any of our virtual machines at this stage.

If this is a deciding matter then I can gladly refund you or credit your invoice towards other services?

Thank you for your patience and I'm sorry we cannot assist you 100% this time around."

So I replied saying that I would like a refund on the same day (the 4th). They closed the ticket and I didn't hear anything from them again. So I reopened the ticket on the 10th asking when they were going to refund me. They didn't reply at all. I just tried logging in and got the "your username/password is incorrect message" when I KNOW that my password is right, so I tried doing a password reset. This is the message that appeared then:
"No client account was found with the email address you entered"

They have clearly deleted my account and have not refunded me. I don't really care about the R150, but I can't believe that a business would handle issues like this. What further steps can I take? Oh, and I paid via Paypal. Should I do a chargeback directly from my bank or dispute it via paypal?

Thanks in advance
 
OMG You blow a hole in the heavens for 150Rand (12Euro !). WTF, I would laugh my asse off if they refund you at the end of the month and you wasted hours online with the issue. Man, you must be desperate. Wish you lots of luck and a happy weekend :D
 
intel8080 said:
OMG You blow a hole in the heavens for 150Rand (12Euro !). WTF, I would laugh my asse off if they refund you at the end of the month and you wasted hours online with the issue. Man, you must be desperate. Wish you lots of luck and a happy weekend :D
Click to expand...

Like he said, it is not about the money, it is about the bad service/incompetence/keeping the client in the dark from this company.
 
intel8080 said:
OMG You blow a hole in the heavens for 150Rand (12Euro !). WTF, I would laugh my asse off if they refund you at the end of the month and you wasted hours online with the issue. Man, you must be desperate. Wish you lots of luck and a happy weekend :D
Click to expand...

Principle man... This is exactly what's wrong with people in SA.
 
intel8080 said:
OMG You blow a hole in the heavens for 150Rand (12Euro !). WTF, I would laugh my asse off if they refund you at the end of the month and you wasted hours online with the issue. Man, you must be desperate. Wish you lots of luck and a happy weekend :D
Click to expand...

I don't agree. We need to point out bad service and complain. If we don't people/companies will do what they want and get away with it.
 
intel8080 said:
OMG You blow a hole in the heavens for 150Rand (12Euro !). WTF, I would laugh my asse off if they refund you at the end of the month and you wasted hours online with the issue. Man, you must be desperate. Wish you lots of luck and a happy weekend :D
Click to expand...

Coming from the guy that moans about SA and it's people all the time, your comment is a new low.
 
satanboy said:
I don't agree. We need to point out bad service and complain. If we don't people/companies will do what they want and get away with it.
Click to expand...

+1

Its not money but principle usually. I wouldn't go fight over R50 but would make it known what they did was basically stealing
 
intel8080 said:
OMG You blow a hole in the heavens for 150Rand (12Euro !). WTF, I would laugh my asse off if they refund you at the end of the month and you wasted hours online with the issue. Man, you must be desperate. Wish you lots of luck and a happy weekend :D
Click to expand...

I guess that it is your attitude and outlook on life. It does not matter how much the service cost per month is, but rather the principle. It is only corrupt people who thinks like that.
 
I think they lying to you, tun/tap works fine on Xen:

Code: 
# modprobe tun

# openvpn --mktun --dev tun0
Sun Oct 13 08:17:23 2013 TUN/TAP device tun0 opened
Sun Oct 13 08:17:23 2013 Persist state set to: ON

# lsmod
tun                    17095  1
xenfs                   5705  1
xen_netfront           18905  0
xen_blkfront           15495  3


# xe-linux-distribution
os_distro="centos"
os_majorver="6"
os_minorver="4"
os_uname="2.6.32-358.18.1.el6.x86_64"
os_name="CentOS release 6.4 (Final)"
 
Murmaider said:
I think they lying to you, tun/tap works fine on Xen:

Code: 
# modprobe tun

# openvpn --mktun --dev tun0
Sun Oct 13 08:17:23 2013 TUN/TAP device tun0 opened
Sun Oct 13 08:17:23 2013 Persist state set to: ON

# lsmod
tun                    17095  1
xenfs                   5705  1
xen_netfront           18905  0
xen_blkfront           15495  3


# xe-linux-distribution
os_distro="centos"
os_majorver="6"
os_minorver="4"
os_uname="2.6.32-358.18.1.el6.x86_64"
os_name="CentOS release 6.4 (Final)"
Click to expand...

I know they are lying to me as my friend had a VPS with them around 3 months ago and they activated TUN/TAP for him. I will post this on Hellopeter and see if I get a response.
 
koeksGHT said:
+1

Its not money but principle usually. I wouldn't go fight over R50 but would make it known what they did was basically stealing
Click to expand...


I'd fight over R5. Service sucks. I will blow a hole in heaven and earth.
 
Alright, so I tried calling them; no answer. I spoke to the guy who handled my ticket over the live chat. I asked him for an update on the refund and he asked me for my ticket# and said that he will have someone look into it. I stayed on the live chat for a few hours until he went offline, no reply. This was 2 days ago. Today, I spoke to him again on live chat and asked him if he had an update on the ticket#. He didn't reply for around 10 minutes and then the live chat went offline.... Coincidence?

I did make a Hellopeter complaint as well, no reply yet over there.
 
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