DrJohnZoidberg
Honorary Master
Just want to chime in here an say that I'm actually quite happy with my vps from them. Haven't had any issues with it so I haven't had to contact their support though.
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Just open a paypal dispute.
Will ask my friend to do that. Problem is, I paid with his paypal account as I do not have a credit card. I just EFT'd the money to him and he paid with his paypal account so that the payment is instant and easy.
All he needs to do is log the dispute, and they'll credit his account, he can just give you the cash onces its done - no loss to either of you.
There's no excuse for ignoring clients.