Seagate warranty.

Mars

Mars

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I have a seagate 3tb drive that has failed the seatools test and according to the seagate website is under warranty until 2016.

The thing is, I cant remember where it was bought. It was either esquire, frontosa or rectron. I suspect it may have been esquire and I'm not in the mood to put up with their bullcrap warranty process.

Does Seagate have a head office in Cape Town I can take this thing to directly?
 
Try rectron, if it's not from them I think they charge you a small handling fee.
 
You can take it to Rectron and pay a handling fee. I believe it's around R100.

I would take thw print out as well...
 
Rectron honoured the warranty on a Seagate drive I bought in California. I had to pay R150 handling fee as the faulty drive supposedly had to be sent from their Durban office to Joburg, otherwise would have been R50. Testing & replacement was done in Durban.(I produced my American till slip). This is the reason I have just bought 2 Seagate 5TB Expansion drives on a visit to the USA in January. I would not consider any other brand, and rightly so. Seagate have earned my business!
 
So as I understand it, you can take any drive to Rectron. If it's not one of there's they will still process the claim but charge you R150?

Have a similar issue. Hard drive slowed down, and then eventually stopped spinning. According to Website the warranty is up until August 2015. I definitely bought it from Esquire, but I don't have the invoice. Just the order confirmation and proof of payment - and having read the threads on mybb Esquire don't seem to be easy to deal with.
 
nadimm said:
So as I understand it, you can take any drive to Rectron. If it's not one of there's they will still process the claim but charge you R150?
Click to expand...

It has to be a brand they do as far as I know.
 
I hate Seagate... two...yes TWO of my 3TB Seagate Barracuda HDDs died on me in the last week. :(
 
Esquir said something about not getting a full credit because it's 23m into the warranty. Is rectron the same. Or do I get a new replacement drive?
 
Seagate has fallen from grace, I used to exclusively buy Seagate but have had far too many failed drives from them over the past few years to ever buy Seagate again.
 
In the spirit of resurrecting dead threads today I wondered if Rectron is still the go-to place for Seagate warranty?

I have a drive that has a 5 year warranty but Loot refuses to offer more than 2 years. I can return it via the Seagate website but it wants me to ship the defective drive to the Netherlands in order to get a "free" replacement.
 
DrJohnZoidberg said:
In the spirit of resurrecting dead threads today I wondered if Rectron is still the go-to place for Seagate warranty?

I have a drive that has a 5 year warranty but Loot refuses to offer more than 2 years. I can return it via the Seagate website but it wants me to ship the defective drive to the Netherlands in order to get a "free" replacement.
Click to expand...
They're one of many. PM me the serial number and I'll see who holds the warranty locally :)
 
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