Security questions from banks

[maeztro]

With the current state of online, sms and cell phone scams going around, how is it possible that banks are able to phone people, demand to ask security questions using private information, but are not willing to reciprocate?

Or is it just some banks?

Just had a call from ABSA on my cell phone. Allegedly the car finance department. Unlisted number. They did the whole we are a registered blahblah recorded for security and quality etcetc. Now the clincher...
To identify that they are talking to me, please answer these security questions.
So I ask him to identify who he is before I start giving answers to questions.
No he can't.
How do I know who he is? What is it about?
Before he does any of that, I have to answer security questions...

So how does other people do this?
They don't have a problem answering questions...
WTF! And it is not even Wednesday

And if I don't answer the questions?
Then they will send me an sms and I have to go to my branch to find out.
Banks (or ABSA?) need to change their systems. It is a nigerian minefield out there.

Sorry, rant over...

 

[supersunbird]

ABSA hahahahahahahahahahahaha

Whew! Anyway, they must give me the first 6 numbers of my ID number and I'll give the rest and parts of whatever else they want, like the domain of the e-mail address after i've given the first part up to the @.

 

[Kloofvreter]

They usually recite some information they already have. The bit I have to give them is not enough for them to do anything malicious with.

 

[maumau]

not a chance they get anything from me on the phone.

 

[rrh]

not a chance they get anything from me on the phone.

+5

I deal via personal banker: if it is not him on the line the 'phone goes down.

And I have yet to receive a call where they ask me to identify myself ...

 

[ToxicBunny]

I have a personal banker as well...

I've made it abundantly clear to mine that I will not answer security questions from any callcenter agent or anything of the sort, and I will def not do anything if I get a call from an unknown number.

 

[The_Unbeliever]

I have a personal banker as well...

I've made it abundantly clear to mine that I will not answer security questions from any callcenter agent or anything of the sort, and I will def not do anything if I get a call from an unknown number.

Yeppers. And this, unfortunately, is the way to go.

 

[Ou grote]

With the current state of online, sms and cell phone scams going around, how is it possible that banks are able to phone people, demand to ask security questions using private information, but are not willing to reciprocate?

Or is it just some banks?

Just had a call from ABSA on my cell phone. Allegedly the car finance department. Unlisted number. They did the whole we are a registered blahblah recorded for security and quality etcetc. Now the clincher...
To identify that they are talking to me, please answer these security questions.
So I ask him to identify who he is before I start giving answers to questions.
No he can't.
How do I know who he is? What is it about?
Before he does any of that, I have to answer security questions...

So how does other people do this?
They don't have a problem answering questions...
WTF! And it is not even Wednesday

And if I don't answer the questions?
Then they will send me an sms and I have to go to my branch to find out.
Banks (or ABSA?) need to change their systems. It is a nigerian minefield out there.

Sorry, rant over...

The only time absa asked me security questions was whenever I made a purchase over R20 000 on my credit card.