Self-install not possible?

[HavocXphere]

So Telkom wants R700 bucks for installing an voice & ADSL line. Since I'm a new customer, they say self-install isn't an option.

The thing is there is a physical line installed at the townhouse. The previous lessee had ADSL. It seems that has been disconnected though (i.e. physically connected, but not linked to a valid account).

Is there a way around this? I can probably get the previous phone # that was used by the previous lessee - would that enable Telkom to work around this?

Thanks

 

[Gtx Gaming]

yep apply for adsl line though a isp, then will just activate the adsl without a fee.

after you do have the analog line up and running.

 

[elriconess]

You can always just order a Closer Package Option 1, 2, 3. Then the "installation" is free. After the line is fully installed and the order complete then you order DSL and ask for hte self-installation option. And when you have been given a date for the installation for DSL make sure it's a self-installation by calling the Service Activations dept. and acquire if it's a self-install option if it's not make the agent call the technician assigned to the order and let he/she tell the technician it's a self-install option (I had to do it). So double check everything.

I hope that helps

 

[HavocXphere]

hmm...it seems the person at the call centre was giving me bad info.

The R700 seems to be a deposit due to credit history (I have pretty much no history).

Installation is R705.20, so unless they rounded down thats something different.

Gonna drive to the Telkom shop & hear what their story is.

It seems that *officially* Closer does not include installation:

Free Closer activation (charges may occur for line or DSL installation) No contract obligations on CLOSER.

http://mybroadband.co.za/vb/showthr...stallation-then-drop-the-closer-package/page2

 

[Kwerty]

Same happened to my flatmate and I. Just took the closer package for like R15 more per month so we didn't have to pay the R700